Who is responsible for approving a domain transfer request?

The domain transfer approval process will vary according to the domain extension of the domain being transferred. You can ensure a successful transfer by knowing where to expect the domain transfer request.


  • Transfer of a ccTLD (.co.za and .org.za)

    Transfer requests for .co.za and .org.za domains are always sent to the current domain Registrant. This is the only email address authorised to accept the transfer. 

    If you will be transferring your domain to xneelo and are not sure which email address is listed as the domain Registrant, please contact your current domain Registrar as they will be able to provide you with this information. 

    If the Registrant email address is incorrect, your current domain Registrar can update this information. The update will take 5 days to complete. Once the 5 day update period has passed, you can submit the domain transfer request.

    Note: Country code top-level domains do not have Authorisation codes.





  • Transfer of a gTLD (.com, .net, .org, etc)

    Once a transfer of a gTLD has been submitted, a transfer request will be sent to the email address listed as the new Registrant for the domain. The new Registrant will be specified when placing your transfer order with your new Registrar. This is the only email address authorised to accept the transfer. 

    The new Registrant will receive the transfer email and approve the transfer using the authorisation code that will be provided by the current Registrar.

    If you will be transferring your domain to xneelo and are not sure where the autorisation code will be sent, please contact your current domain Registrar as they will be able to provide you with this information. If the email address is incorrect, your current Registrar can update the email address. Domain details are updated immediately, but validation may be required after the update.



Assist Note

Xneelo will not approve or decline transfer requests on behalf of the domain Registrant.

Assist Tip

The reasons a domain transfer may fail are explained in this article on domain transfer failures.

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