How to set up email in Outlook 2010

User Name :
Your user name is your full email address
Incoming Server : mail.
Ports : IMAP 993 / POP 995
Outgoing Server : smtp.
Port : SMTP 465
Encryption: SSL/TLS

Microsoft_Outlook_2010 logo


This guide takes you step-by-step through the process of setting up a new xneelo hosted email account in Outlook 2010.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.

Replace with your domain name

Setting up a new email address in Outlook is quick and easy using the Auto Account Setup option. However, reasons to rather use Manual Setup are:

  • if you prefer POP, as this automatic configuration defaults to IMAP 
  • if this is a new hosting account and domain propagation has not completed

First, check your password

Check your password by browsing to Webmail and trying to log in. If you aren’t able to log in, then you have the incorrect password. Forgotten passwords can be reset in the control panel – you will need to get your domain or web administrator to update it for you if you don’t have access.

Add a new email account

  • Auto Account Setup (recommended)

    1. 1
      Launch Outlook 2010
    2. 2
      Select File from the top menu bar and then Info and Account Settings

    Outlook 2010 email setup

    1. 3
      On the Email tab, Select New


    1. 4
      Click to select the Internet E-mail or Email account option > Next
    2. 5
      In the Add Account box


    1. 6
      Outlook will now automatically configure your account as an IMAP account with all the correct settings.
    1. 7
      Finish > Close

    That’s it!

    If this option fails for some reason, try the Manual Account Setup below or refer to our Outlook troubleshooting guide.

  • Manual Account Setup

    If you prefer to use POP  you will need to set up the account manually:

    1. 1
      Launch Outlook 2010
    2. 2
      Select File from the top menu bar and then Info and Account Settings
    3. 3
      On the Auto Account Set-up screen, select Manual setup or additional server types. > Next


    1. 4
      Select Internet E-mail, then select Next

    outlook2010 internet email

    1. 5
      Enter all the relevant details:
    • Account type: POP or IMAP
    • Incoming mail server: mail. followed by your domain name e.g.*
    • Outgoing mail server (SMTP): smtp. followed by your domain name e.g.*
    • User Name:  ensure you fill in your entire email address as the username
    • For new hosting accounts, use the IP address instead of the Incoming & Outgoing mail servers
    • Select the More Settings… button.


    1. 6
      Select the Outgoing Server tab and ensure that the My outgoing server (SMTP) requires authentication check box is selected, as well as Use same settings as my incoming mail server.

    mso2007-outgoing server copy

    1. 7
      Select the Advanced tab
    2. 8
      Check these settings:
    • The Incoming server port for IMAP is 993 and POP is 995
    • Use the following type of encrypted connection is SSL
    • The Outgoing server (SMTP) port is set to 465
    • Use the following type of encrypted connection is SSL
    1. 9
      Select OK, then Next and Finish.
    2. 10
      Your Outlook mail program should now be set up to send and receive mail.

Assist Note

In isolated cases mail.domain (e.g. and smtp.domain won’t work. In these cases you will need to use the server name instead e.g. Find my server name.

Assist Tip

Email still not working? Read our Troubleshooting Guide