How to set up email in Outlook 2016 for Mac

Your mailbox is also available online via Webmail.
User Name :
Your user name is your full email address
Incoming Server : mail.
Ports : IMAP 993 / POP 995
Outgoing Server : smtp.
Port : SMTP 465
Encryption: SSL/TLS
 

This guide takes you step-by-step through the process of setting up a new email account in Outlook 2016 for Mac.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.

♦ Replace example.com with your domain name

First, check your password

Check your password by browsing to Webmail and trying to log in. If you aren’t able to log in, then you have the incorrect password. Forgotten passwords can be reset in your control panel – you will need to get your domain or web administrator to update it for you if you don’t have control panel access.

Add your mail account

  1. 1
    Launch Outlook for Mac
  2. 2
    Select the Tools tab and then Accounts
  3. 3
    A new window will open which will list any other accounts already set up
  4. 4
    At the bottom left, click the ‘+‘ button and then New Account…

  1. 5
    Add your email address and click Continue

  1. 6
    The programme will unsuccessfully search for the provider. Select IMAP/POP

  1. 7
    Enter your account information:
  • Choose IMAP or POP according to your preference (choose IMAP if you want to access your mail on more than one device e.g. laptop and cell phone).
  • Ensure that the User Name is the full email address in lowercase.
  • If you don’t know your password, reset it via the control panel.

Incoming server

  • Add mail. before your domain name e.g. mail.example.co.za*
  • Tick Use SSL to connect
  • Port  is 993 for IMAP or 995 for POP

Outgoing server

  • Add smtp. before your domain name
  • Tick Use SSL to connect
  • Port is 465
  1. 8
    Click Add Account

  1. 9
    Click Done

  1. 10
    You’re not quite done yet:
  • All settings should be correct on this screen – now choose More Options

Further Outgoing server settings 

  • Authentication: Use the dropdown arrow to select User Name and Password
  • Enter in your User name (full email address) and Password
  • Ignore Unqualified domain
  • Click OK

Note: In isolated cases mail.domain (e.g. mail.example.com) and smtp.domain won’t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net. Find my server name.

  1. 11
    Your account setup is complete.
          Assist Note

          Email still not working? Read our Troubleshooting Guide.

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