What to do if your mailbox has been compromised

Mailboxes (email accounts) are encrypted on our servers. However, unauthorised people or applications can still take control of your email account by means of spyware or simply guessing a weak password.

If your password is simple or predictable, it becomes much easier for spammers to guess, increasing the likelihood that your mailbox will be compromised.

If xneelo has contacted you regarding a compromised mailbox, action is required of you:

• If we’ve informed you that we have reset your mailbox password(s), you’ll then need to change your password via your control panel to regain access to your email.
• It is recommended that you run security software such as anti-virus and anti-spyware. You should run a full scan of your PC before changing your password(s). Microsoft™ has a free safety scanner available to help scan and secure your PC.

Please be sure to only use strong passwords on all accounts at all times.

The repercussions of compromised sites are severe:

• Blacklisting of servers results in mail delivery failures for all domains hosted on the server.
• Damage to the reputation of all parties involved.
• Financial implications including de-listing fees, disrupting business continuity.

It is for these reasons that we take abuse extremely seriously and reserve the right to suspend or cancel, without warning, any service in violation of our abuse policy, whether the abuse was intentional or not.