Data Protection Compliance FAQ We support the new international (GDPR) and local (POPIA) laws regarding data protection as they raise the bar for data protection, security and compliance. Read article
0x80042108 – Outlook is Unable to Connect to Your Incoming POP3 Server This error may be the result of a temporary server problem, security software blocking the connection, or internet connectivity problems. Read article
0x800ccc79 – Cannot Send Messages This error is normally due to SMTP authentication not being enabled. Please ensure that your email account is correctly set up. Read article
How to set up an autoresponder An automated reply email (also known as an autoresponder, auto-reply or out-of-office email) can be set up in a number of ways. Read article
Why is my payment due date in the past? Xneelo has a strict 7-day payment window for invoices (cash basis). Email payment reminders are a courtesy that we extend to our clients for their benefit. Read article
How to connect to Outlook Live (Office 365) Microsoft removed the ability to connect any other accounts to Outlook.com and Outlook.live.com on May 10, 2021. Read article
Our role in protecting your data on our managed hosting products A component of our Shared and Dedicated Managed hosting products is the storage of customers’ Website and Email data. Read article
Mailing lists: spam best practices Follow these mailing list industry best practices when sending mail to prevent being labelled a spammer. Read article
How to point your website to Shopify via the xneelo Control Panel You can keep your domain and email with us and have your website hosted with Shopify. Here’s how to use the DNS tool to point to Shopify. Read article
Troubleshoot errors in the setup of macOS Sierra, Mojave, Catalina, Big Sur, Monterey or Ventura mail A step-by-step visual guide to troubleshooting errors in the setup of macOS Sierra, Mojave, Catalina, Big Sur, Monterey or Ventura mail Read article
How to update your domain registration details via konsoleH This Help Centre article shows you step-by-step how to submit an update request for your domain’s registrant or admin contact details via konsoleH. Read article
What are the responsibilities of an xneelo Reseller? As a xneelo Reseller, you can rely on us for your hosting, which allows you to focus on your business. Choose a Volume Plan or Managed Server. Read article
How to manage a domain’s DNS records via konsoleH Update DNS records for your domain using the Manage DNS tool in konsoleH. This includes adding, deleting, importing and exporting records. Read article
What is cgiemail? CGIemail is a script that allows you to send the contents of a form to an email address. This script is not actively supported on our servers. Read article
How to point your website to Wix via the xneelo Control Panel Domains registered with xneelo can have their website hosted with Wix, while keeping other services with xneelo. Update DNS easily within the xneelo Control Panel. Read article
Using CloudFlare To route your web traffic through CloudFlare, your name servers will need to be updated. Read article
PTR – Reverse DNS Custom PTR records can be created for IP addresses within xneelo IP address ranges. This service is available to xneelo Cloud, Self-Managed, and Colocation customers. Read article
What is my DNS information? Your domain name, the Internet services associated with your domain name and the IP addresses associated with these services, is your DNS information. Read article
Sign up as a user with an existing account Here’s how to sign up as a user in the xneelo Control Panel if you already have a konsoleH xneelo account. Read article
How to point your website to Shopify via konsoleH You can keep your domain and email with us and have your website hosted with Shopify. Here’s how to use the DNS tool in konsoleH to point to Shopify. Read article
