What if I lose my konsoleH Admin/Management password? How to recover your lost Management password. This is the password to the konsoleH control panel that administers all aspects of your account. Read article
Outlook 2010 troubleshooting A step-by-step guide to Outlook 2010 troubleshooting. Refer to this guide when having trouble installing your outlook 2010 email. Read article
co.uk Domain Validation The registry for co.uk domain names requires accurate data when a .uk domain is registered. Following registration, a validation email is sent to the registrant who… Read article
0x800ccc67 – Cannot Send or Receive Messages The 0x800ccc67 error may be the result of a temporary server problem, security software on your computer blocking the connection. Read article
How to report spam mail or false positives You can assist us by reporting both true and false spam incidents to us to help train our spam filtering system. Here’s how: Read article
How to back up mail or download mail from the server This article describes how to backup mail or download mail from the mail server using either POP, FTP, File Manager or Webmail. Read article
DKIM records for mail A DKIM record is a DNS record that assists with protecting both email senders and recipients from forged and phishing emails. Read article
Reasons for a domain transfer to fail Your domain transfer may be rejected by the current registrar. In this article, we break down 9 reasons why this may be the case and what you need to do to have it accepted. Read article
About the webmaster mailbox in konsoleH All hosting accounts include an optional webmaster mailbox. If mail is sent from outside the domain, the webmaster mailbox is needed for bounce messages. Read article
How to view traffic and disk usage for a Volume Plan via konsoleH Reports on traffic and disk usage of the Volume Plan are available in konsoleH. Notifications allow you to customise usage reports and manage your domains. Read article
How to manage a legitimate mailing list Below are best-practice guidelines to assist you in maintaining an acceptable mailing list: Administer confirmed ‘opt-in’ mailing lists where the recipient or would-be subscriber provides… Read article
What to do if your mailbox has been compromised Email accounts on our servers are encrypted. However, unauthorised people or applications can still take control of your email account by means of spyware or guessing a weak password. Read article
About the webmaster mailbox in the xneelo Control Panel The default setup of a new hosting account includes one mailbox (or email address), called webmaster. Read article
Cronjob Manager in konsoleH Use the Cronjob Manager in konsoleH to create and delete cronjobs, and perform other functions including manual runs and editing. Read article
Apple Mail troubleshooting A step-by-step Apple Mail troubleshooting guide to help you spot the problem and ensure a quick and easy email setup follows. Read article
.co.za & .org.za Domain Transfer Request Domains are updated or transferred via a voting process, with a voting ticket sent by the current registrar to the registrant email for the domain. Read article
What will happen if I don’t pay for my traffic over-usage? Xneelo will be forced to take corrective action and restrict access to your website. This means that your website may be suspended. Read article
gTLD Domain Transfer Request Domains are updated or transferred via a voting process, with a voting ticket sent by the current registrar to the Administrative contact email. Read article
How long does xneelo keep backups? We highlight what is included in daily backups and how long backup data is kept before being replaced. Read on to find out more. Read article
0x800CCC12 / 0x800CCC13 / 0x800CCC14 / 0x800CCC15 – Winsock problems This error normally indicates a networking problem, making it impossible for Outlook Express/Windows Live Mail to communicate with the mail server. Read article
