Will xneelo ignore past due balances when I cancel all services? Cancelling your account does not absolve you of financial responsibility. We will continue collection efforts if your account has an overdue balance. Read article
If I cancel my domain, will registration or renewal fees be refunded to me? Domain name registration and renewal fees are not refundable. Read article
How will you bill non-monthly customers for traffic over-usage? We will keep a running tally of our non-monthly customers’ traffic and disk space over-usage charges until this cost exceeds the R70 threshold. Read article
How do I qualify for xneelo’s money back guarantee? If you have changed your mind after 7 days or you are not satisfied with our service, you may qualify for our money back guarantee on hosting fees. Read article
How to cancel your hosting but keep the domain via konsoleH Management of your xneelo services is done via konsoleH. On cancelling hosting, the domain can be deleted, remain registered or be transferred away. Read article
Can I pay the set-up fee by direct deposit and the monthly hosting fee by debit order? Our billing administration system does not allow for a separation of payment methods. Customers can only have one payment method per account. Read article
Server Traffic over-usage charges Traffic overusage fees apply to our South African hosted servers, while German hosted servers have no traffic restrictions. Read article
Why does my debit order amount differ from month to month? Reasons for your debit order amount to differ from month to month are outlined here. Read article
Why doesn’t xneelo offer a ‘cash monthly’ payment option? In the best interest of our customers, our systems have purposely been defined to ensure efficient, reliable reconciliation and administration. Read article
Services available via the konsoleH control panel Your konsoleH control panel allows you to self–manage many aspects of your hosting and email package. View available options under the Hosting and Account services. Read article
Disk over-usage charges for non-monthly customers We will keep a running tally of our non-monthly customer’s traffic/ disk space over-usage costs until it exceeds the R70 threshold Read article
How does xneelo’s Billing Cycle work? We offer a choice between Debit Order or Cash payment methods. Find out more about these payment options and details about our billing cycle. Read article
What if I lose my konsoleH Admin/Management password? How to recover your lost Management password. This is the password to the konsoleH control panel that administers all aspects of your account. Read article
What is xneelo’s refund policy? Customers may be entitled to a refund under specific circumstances. Find out more in this Help Centre article. Read article
Xneelo’s bank account details You may use our banking details to make payments via EFT or direct deposit. Read article
What is xneelo’s billing period for traffic over-usage? The traffic usage billing period runs from the 15th of the previous month to the 14th of the current month. Read article
What happens if xneelo only receives part payment? A part payment will be updated to your oldest outstanding invoice. Read article
What is a hosting account? Each xneelo customer has their own hosting account on which they may have a number of domains or hosting packages. The account is accessible via… Read article
How does xneelo calculate the cost for disk space over-usage? This article explains how we calculate charges when your disk space usage exceeds the allocated quota. Read article
What payment methods are accepted by xneelo? Customers can choose one payment method for their xneelo account. There are 2 payment options to choose from, cash annually in advance, or debit order. Read article
How to update Authorised Contacts For security, we only take instruction from authorised contacts on each account. Authoritative, Billing & Technical contacts can be updated in konsoleH. Read article
What happens if my payment does not reflect on xneelo’s bank statement? If your payment does not yet reflect on our bank statement, your services may be deactivated. When making a payment, allow for delays in transfers. Read article
Why do I receive payment reminders if my invoice is paid? Ongoing email and sms reminders may be sent to you for a number of reasons. Read article
Why is my payment due date in the past? Xneelo has a strict 7-day payment window for invoices (cash basis). Email payment reminders are a courtesy that we extend to our clients for their benefit. Read article
