How can I prevent receiving payment reminders? Ensure that your payment (by cash or debit order) is received in full by the due date to avoid receiving payment reminders by email and SMS. Read article
Why have my services been suspended if I have paid? There are a number of reasons why your services may be suspended and provision should be made for delays in transfers between financial institutions. Ensure that you have confirmed your payment via your control panel. Read article
Why have I not received payment reminders via SMS or email? Please keep your contact details up to date (email address and contact numbers) as this information is used to stay in touch with you. Read article
How to obtain a copy of your contract with xneelo When placing an order with us, customers tick a box confirming that they have read and agree to comply with the terms of our contract. Read article
What Privileges do Contacts have? Did you know that each xneelo account allows you to specify authorised access to various individuals, according to their role? Refer to this detailed table. Read article
How to change your konsoleH Admin/Management password Your Admin/Management password is used to access your konsoleH control panel and controls all aspects of your hosting account. Read article
How many times can I use the Payment Made tool? The Payment Made Tool can only be used once per invoice. You will not receive another opportunity to use it for that specific invoice. Read article
How to change your banking details via konsoleH Follow these steps to easily update your payment method or banking details for your debit order via the Account Admin tab in konsoleH. Read article
What will happen if I do not use the payment made tool? It depends on when payment was made: If you have settled your account before day 7, your services will not be suspended. If you have… Read article
What should I do if I have made a part payment and have selected the Payment Made tool? The Payment Made tool can only be used once per invoice as you have to confirm that you have made a full transfer for the… Read article
Why is my account still reflecting as outstanding, I have made payment and ticked ‘Payment Made’? There are a number of reasons why your account may still be reflecting as outstanding: Your payment may not yet reflect on our bank statement…. Read article
Why can’t I find a tick box to indicate that I’ve made a payment? You have already used the ‘Payment Made’ tool for an invoice and the payment was not settled in full. Your preferred payment method is Debit… Read article
My account is deactivated but I have made a payment If you have made payment via EFT, then your payment will not reflect immediately. However, you can log into your Control Panel and indicate that… Read article
International Payment International Payment options Payment from customers outside of South Africa (i.e. non-South African bank accounts) are offered on an annual basis, using either: DPO card payment… Read article
How to confirm payment via konsoleH It is not necessary to send proof of payment to xneelo. Confirm your payment via Account Admin in konsoleH. Read article
What is 3D Secure? 3 Domain Security (3D Secure) is a service facilitated by Visa and Mastercard to protect card owners from unauthorised online transactions. Read article
How to reactivate your account If your hosting account has been deactivated due to non- or late-payment, you are able to have it reactivated immediately at any time of day. Read article
View your invoice via konsoleH The Statement Overview tool in konsoleH provides detailed billing information with access to current and past invoices. Read article
How to Reset Forgotten Passwords All passwords are encrypted and are not stored in association with your hosting. Follow these steps to reset your forgotten password. Read article
Update my VAT number The VAT registration number is part of the Account Owner information that should be kept up to date, and can easily be edited in konsoleH. Read article
Change your Payment Method or Interval via konsoleH If you want to change your payment method or debit order date, then follow these instructions. Remember, only one payment method per account. Read article
Authorised Contacts and their Access Rights Set up and maintain a list of additional contacts for your account, depending on the access privileges they require. Read article
How to place your first order via konsoleH Follow these steps to place your order for our services via konsoleH. Read article
Manage your newsletter subscription Subscriptions to our newsletters, network notices & fax-to-email service are available via the Account Admin tab in konsoleH. Read article
