Customer number and Admin/Management password Manage your hosting accounts via the konsoleH control panel by logging in with your Customer number or email address & Management password. Read article
How to reset or update your passwords Use this step-by-step guide to reset or update the various passwords on your hosting account, including FTP, email, and database passwords. Read article
Update your account information via konsoleH Follow this quick guide to update your contact details or banking information via konsoleH. This will ensure you receive timeous invoices and other important notifications. Read article
How to cancel your order within the 7-day grace period We offer a 7 day grace period on new orders. If you change your mind within 7 days of order, you will be given a full refund on the hosting fee. Read article
How to deal with phishing scams Phishing is a fraudulent attempt to obtain sensitive information such as usernames, passwords and credit card details. Here’s how to avoid becoming a victim. Read article
Xneelo’s POPIA Compliance The Protection of Personal Information Act is South Africa’s data protection law. At xneelo, we care deeply about the security of your personal information. Read article
Xneelo’s B-BBEE status Xneelo supports the intent of the B-BBEE. We don’t meet the criteria for ICT entities and are unable to make a contribution towards BEE scorecards. Read article
How to settle your invoice by card via konsoleH Your cash invoice can be settled by an online card payment using a Credit, Debit or Cheque card. Access your invoice to do so. Read article
Debit order FAQ This article answers some frequently asked questions about xneelo’s debit order process. Read article
What will happen if I don’t pay for my traffic over-usage? Xneelo will be forced to take corrective action and restrict access to your website. This means that your website may be suspended. Read article
Why am I charged a domain transfer fee? While xneelo does not charge a fee to transfer domains to us, our chosen registrar, Tucows, charges a domain renewal fee to transfer domains to them. Read article
How to get started Start here to order your hosting account with xneelo. Read on for a quick guide to help you get your website up and running. Read article
What happens if payment is not received by the payment due date? We offer monthly payment via debit order or annual payment via EFT or card. Non-payment results in an escalating overdue payment process. Read article
What is the difference between my two customer accounts in the xneelo Control Panel? Depending on the products you order in the xneelo Control Panel, there may come a time when you need to set up a second account. Read article
Value Added Tax (VAT) in South Africa In this article, we answer some of the frequently asked questions on VAT at a rate of zero percent. Read article
Why do I need to verify my account? To ensure a high level of security and to protect our customers from potential fraud and illegal activity on our network, we may request account verification. Read article
VAT increase 2025 Due to recent updates concerning the anticipated VAT increase, we will not be adjusting our prices for VAT on 1 May 2025. Read article
Updates to hosting features and pricing We’re making adjustments to the features and pricing of our Managed Hosting services from 1 June 2025. Read article
Why do I need to pay before registering a domain name? You’ll need to complete payment before we register your domain via the xneelo Control Panel. Read article
What is a Customer number? Your Customer number is a unique identifier for your account. Read article
