How to change your banking details via the xneelo Control Panel
If you are still using konsoleH, refer to this article.
Update the bank account details used for your debit order deduction in a few steps via the xneelo Control Panel.
Debit Orders are processed on the first working day of the month. The reference on your bank statement for our debit orders will indicate ‘MultiD for xnee’. Our debit order collection agency is MultiData, a subsidiary of Sanlam.
Note: The debit order payment method is available to customers using a South African bank.
Steps
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1Log in or sign up to the xneelo Control Panel.
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2Navigate to BILLING in the side menu, and select Payments Details.
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3Select Edit on the Banking method details which displays the current bank account details saved for your hosting account.
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4Proceed to update your banking details, agree with the terms and save your changes.
What happens next
Your bank details have been updated.
If your account details have been updated after the debit order collections file has been submitted, then your new account details will only take effect with your next invoice.
In response to heightened security concerns, credit card companies have implemented more stringent compliance measures. As a result, when you make payments using your credit card, you may notice both your card’s expiry date and confidential CVV number are required. This precaution is intended to enhance overall security and prioritise your safety.
To mitigate potential risks, we have chosen not to collect credit card details for debit order transactions. Your security is of utmost importance to us, and we appreciate your understanding and trust in our commitment to safeguarding your information.
If required, you can change your payment method using the Change to Card/EFT link on the same page.
