How to order a subdomain via the xneelo Control Panel

The information in this article is related to the new xneelo Control Panel.
If you are still using konsoleH, refer to this article.

A subdomain allows you to host a separate website using your current domain name, without needing to register an additional domain name e.g. ‘shop.example.com’ is a subdomain of the domain ‘example.com’.

A subdomain can either be set up as:

  1. a hosting package, or
  2. share the resources of the parent domain (Parked– or Multiple domain).

Applicable hosting fees apply, with no domain fees.

Add a subdomain in one of the following ways:


  • Subdomain as a web hosting package

    1. 1
      Log in to the xneelo Control Panel.
    2. 2
      In the side menu, select + Add products.
    3. 3
      You’ll be directed to Our Offerings (New customers will be directed to the Our Offerings page directly).
    4. 4
      Click on View in the Web Hosting card to view the package options.
    5. 5
      Select the package that meets your needs.
    6. 6
      Select your hosting location and click Continue.
    7. 7
      Select Create a subdomain.
    8. 8
      Enter the subdomain (leave out www) and click Search. If the subdomain is available you may click Continue.

    Note: The subdomain will not be created and you may request a call-back for assistance if:

    • The primary domain is not registered with xneelo
    • The primary domain is registered on a different xneelo account
    • The primary domain is not registered at all
    1. 9
      Your order summary will appear. Check your order and accept xneelo’s Terms of Service. Then click Submit.

    Note: If this is your first order, you will need to select your preferred payment method and interval.

    1. 10
      A success toast message will confirm your order.





  • Subdomain as a Parked- or Multiple Domain

    1. 1
      Log in to the xneelo Control Panel.
    2. 2
      Using the search toolbar, search for and select the domain name under which the subdomain will be created.
    3. 3
      Under Hosting Tools, select Parked & Multiple domains.
    4. 4
      Click + Add.
    5. 5
      Select Parked Domain or Multiple Domain and click Continue.
    6. 6
      Select the subdomain option and fill in the subdomain name you prefer (leave out www). Click Search.
    7. 7
      If the subdomain is available you may click Continue.

    Note: The subdomain will not be created and you may request a call-back for assistance if:

    • The primary domain is not registered with xneelo
    • The primary domain is registered on a different xneelo account
    • The primary domain is not registered at all
    1. 8
      Your order details will now appear. If you are happy with your order you may view and then accept xneelo’s Terms of Service. Then click Submit.
    2. 9
      A success toast message will confirm your order.





  • Create a subdomain using DNS

    Set up an A-record under the parent domain’s DNS using the DNS tool in the xneelo Control Panel:

    • Record type: A-record
    • Host: the ‘sub’ part of the subdomain e.g. store
    • Points to: IP address e.g. 196.22.123.10



Assist Note

It will not be possible to add the subdomain to your account if a DNS zone file already exists for the subdomain.

Assist Tip

If the parent domain is not managed on your account, the DNS will need to be updated on the parent domain to point to your subdomain. The following A-record should be created on the parent domain:

  • Record type: A-record
  • Host: the ‘sub’ part of the subdomain e.g. store
  • Points to: IP address of your subdomain

Related Posts: