How to order an internal transfer via the xneelo Control Panel
If you are still using konsoleH, refer to this article.
If you have a domain on xneelo’s network that is administered by someone else and you would prefer to administer the domain and hosting yourself, you can request a transfer to your own xneelo account.
Note: To ensure a smooth transfer, we recommend that you contact the current account holder who is managing the domain before you put in your transfer request.
Steps
-
1
-
2
-
3Using the left-hand menu, navigate to Transfers under Tools.
-
4Under the Sent requests tab, select + New transfer request.
-
5Click on Continue in the Request ownership of a domain within xneelo card.
-
6Enter the domain name without the preceding www and click Search.
-
7Transfer options will appear if the domain is available for an internal account transfer. Select Continue.
-
8Complete the new Domain owner and Admin owner contact information and click Continue.
-
9If the domain you will be transferring has a hosting package associated with it, choose your preferred hosting location and web hosting package type. Then click Continue.
-
10You will have the opportunity to send a message to the account holder that is managing the domain name. Include as much information as possible to ensure that the current account holder is aware of the transfer. Click Continue to proceed. Note: This field is optional.
-
11Check that your account details are correct on the My account details page and edit these if necessary. Click Continue.
-
12Choose your preferred payment method and click Continue.
-
13The order summary will be visible. Check the details and agree to xneelo’s Terms of Service and other important details. Then select Submit request.
-
14A notification will confirm that the internal transfer has been submitted successfully. Click Close and you will be taken back to the Internal Transfers landing page. You may view the status of your request under the Sent requests tab.
What happens next
A transfer request with an authorisation code will be sent to the current administrator, which allows them to accept or decline the transfer. The transfer request is valid for 10 days after which it will automatically be declined. As soon as the current administrator approves the request, the transfer process will start.
The current administrator also has the ability to approve the transfer of any associated domains (Parked or Multiple domains).
You are able to Resend the transfer request with a message one more time before the transfer expires via the Sent requests tab.
If declined, we suggest reaching out to the current account owner to find out why they are declining your request and what you can do to make it a success.
Custom DNS records will not be changed once the transfer is approved.
