We will be renewing our server SSL certificates between 30 June -- 8 July. Following this update, you may receive a prompt in your mail program requesting you to accept the new certificate. You may safely do so. You will also need to ensure your email settings are configured correctly.

Before doing so, please note that xneelo now offers SSL for mail. This means that you can use either your domain name (if both website and mail for your domain are hosted with us) or your server name in your email settings.

Email settings using the domain name:

Incoming mail settings:
mail.example.com
SSL = on
Port = 993 (IMAP), 995 (POP)

Outgoing mail settings:
smtp.example.com
SSL = on
Port = 465

Note: this does require your website DNS records as well as mail.example.com and smtp.example.com to point to our hosting servers. If they don’t, please use the hosting server name.

Email settings using the server name:

Incoming mail settings:
Your server name
SSL = on
Port = 993 (IMAP), 995 (POP)


Outgoing mail settings:
Your server name
SSL = on
Port = 465

How to find your server name

The server name is listed in konsoleH under Domain Details, as follows:

  1. Browse to konsoleH and log in at Admin or Domain level
  2. Search or choose the relevant domain
  3. View Domain Details 

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Do you need further assistance? Contact us