User Name :
Your user name is your full email address
Incoming Server : mail.
Ports : IMAP 143 / POP 110
Outgoing Server : smtp.
Port : SMTP 587

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This guide will help you fix errors in the setup of an email account on an iPhone or iPad.

Is this a first time setup? Then use our Auto-configuration tool or  iPhone-iPad email setup guide, rather than this troubleshooting guide.

Replace example.com with your domain name.

Check your password

  • First check  your password by browsing to Webmail and trying to log in. If you aren’t able to log in, then you have the incorrect password. Forgotten passwords can be reset in konsoleH – you will need to get your domain or web administrator to update it for you if you don’t have konsoleH access.
  • Do you use a Mac Keychain? Make sure that the password saved in your keychain is correct – here’s how.

Check your account settings

Note: Mail accounts should preferably be setup with SSL -- here’s how to find the Host/Server name that will be needed. If you have access to the server name, use this name as the Host Name for both incoming and outgoing servers, and select Use SSL in step 7. below.

If you don’t have access to the server name, use the settings as described here:

    1. Select settings on your home screen.
      iphone settings icon
    2. Select Accounts & Passwords from the menu 
    3. Under Accounts, select the relevant mail account
    4. Click the Account name
    5. Ensure that your Incoming Mail Server settings are correct:
      • Host Name starts with mail.
      • User Name is the full email address
      • Password is correct (forgotten passwords can be reset in konsoleH)
    6. Select SMTP
      iphone-choose-smtp
      Then click the Primary server
      iphone-choose-smtp-2
    7. Ensure that your Outgoing Mail Server details are correct:
      • Host Name starts with smtp.
      • User Name is the full email address
      • Password is correct
      • Use SSL is off
      • Authentication is Password
      • Server Port is 587

iphone-smtp-settings

Once you have confirmed all your settings are correct, select Done.

Still struggling? Refer to our guide of common email problems or contact our Support team.

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