In order to route your web traffic through CloudFlare’s network, your domain’s name servers need to be changed to the CloudFlare name servers.

Please mail for assistance as this cannot be done via konsoleH. Include the relevant CloudFlare DNS information for your domain.

Updating your domain to CloudFlare’s name servers gives them control of your domain’s DNS, and DNS records will need to be pointed back to xneelo servers for our hosting and mail services. We will provide you with the relevant DNS information for your domain to update the CloudFlare records. Once the DNS records for your domain have been successfully configured to point to xneelo, we will proceed to update your name server records with the registrar on your behalf.

Please note: 

  • If you experience any errors or downtime on your website or email accounts both CloudFlare and xneelo are responsible to investigate and to resolve the issue.
  • If the name servers are updated before the DNS records are pointed to xneelo, your mail services (incl. Webmail) will be disrupted.
  • xneelo will still remain responsible for the domain name administration and hosting, and will continue to invoice you for the annual domain renewal fee and hosting package.

Please note that DNS propagation for name servers updates may take anywhere from 24 – 72 hours.

Let’s Encrypt SSL: is it supported?

Yes. Websites that use Cloudflare or other DNS services now also have Let’s Encrypt SSL enabled automatically. SSL system updates in early Feb 2017 allow even those xneelo domains with external DNS to benefit from our free SSL.

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