How to order a subdomain via the xneelo Control Panel

The information in this article is related to the new xneelo Control Panel.
If you are still using konsoleH, refer to this article.

Would you like to add a subdomain to your Managed Server? The xneelo Control Panel isn’t quite ready yet, but konsoleH can help you now.

A subdomain allows you to host a separate website using your current domain name, without needing to register an additional domain name e.g. ‘shop.example.com’ is a subdomain of the domain ‘example.com’.

A subdomain can either be set up as:

  1. a hosting package,
  2. a Parked or Multiple domain (sharing the resources of the parent domain),
  3. or by using DNS pointing

Applicable hosting fees apply, with no domain fees.

Add a subdomain in one of the following ways:


  • Subdomain as a web hosting package

    1. 1
      Log in to the xneelo Control Panel.
    2. 2
      In the side menu, select + Add products.
    3. 3
      You’ll be directed to Our Offerings (New customers will be directed to the Our Offerings page directly).
    4. 4
      Click on View in the Web Hosting card to view the package options.
    5. 5
      Choose the hosting package that meets your needs.
    6. 6
      Select your hosting location and click Continue.
    7. 7
      Select Create a subdomain.
    8. 8
      Enter the subdomain (leave out www) and click Search. If the subdomain is available you may click Continue.
      1. 9
        Follow the prompts to complete your order.

      Note: The subdomain will not be created and you may launch live chat for assistance if:

      • The primary domain is not registered with xneelo
      • The primary domain is registered on a different xneelo account
      • The primary domain is not registered at all





      • Subdomain as a Parked- or Multiple Domain

        1. 1
          Log in to the xneelo Control Panel.
        2. 2
          Using the search toolbar, search for and select the domain name under which the subdomain will be created.
        3. 3
          Under Hosting Tools, select Parked & Multiple domains.
        4. 4
          Click + Add.
        5. 5
          Select Parked Domain or Multiple Domain and click Continue.
        6. 6
          Select the subdomain option and fill in the subdomain name you prefer (leave out www). Click Search.
        7. 7
          If the subdomain is available you may click Continue.
          1. 8
            Follow the prompts to complete your order.

          Note: The subdomain will not be created and you may launch live chat for assistance if:

          • The primary domain is not registered with xneelo
          • The primary domain is registered on a different xneelo account
          • The primary domain is not registered at all





        • Create a subdomain using DNS

          If the parent domain and the subdomain are not going to be hosted in the same location, you will be required to manually create a DNS record on the DNS zone file for the parent domain, pointing to the IP address of the server on which the subdomain will be hosted.

          Set up an A-record under the parent domain’s DNS using the DNS tool in the xneelo Control Panel:

          • Record type: A-record
          • Host: the ‘sub’ part of the subdomain e.g. store
          • Points to: IP address e.g. 196.22.123.10



        Assist Note

        It will not be possible to add the subdomain to your account if a DNS zone file already exists for the subdomain.

        Assist Tip

        If the parent domain is not managed on your account, the DNS will need to be updated on the parent domain to point to your subdomain. The following A-record should be created on the parent domain:

        • Record type: A-record
        • Host: the ‘sub’ part of the subdomain e.g. store
        • Points to: IP address of your subdomain

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