How to transfer your cCTLD (Country code top-level domain) via the xneelo Control Panel

Step 1: Prepare

• Check the Registrant email address
  
  

  • Ensure that you have access to the email address listed as the Registrant for your domain. Your current Domain Administrator/Registrar will be able to confirm this email address. An email “ticket” requesting permission to transfer the domain will need to be accepted from this email address.
  • If your current Registrar is listed as the Registrant, they will need to accept the transfer request on your behalf.
  • If the email address is outdated or incorrect, your current Registrar can update it for you, but updates take 5 days to complete. You’ll have to wait for this update to complete before you can submit the transfer ticket.

  
  

• Release the domain
  
  

  • Notify your current domain Registrar that the domain will be transferred away. In order to transfer to xneelo, you first need to cancel your hosting service with your current provider.
  • Ensure that you have a copy of your website and email content to upload to xneelo’s servers.
  • If you will be pointing your DNS records away from xneelo, ensure that you have a copy of your DNS records.

  
  

Step 2: Transfer

• Place your order and submit transfer
  
  

  • Domains are transferred via a voting process, with a voting ticket sent to the email address listed as the Registrant of the domain. This is the only email address authorised to accept the transfer.
  • If this address is incorrect, contact your current Registrar to change it (a 5-day change period applies).
  • Your transfer order automatically expires after 30 days of inactivity.

  Steps

  1. 1
     If you are new to xneelo, create an account with us.
  2. 2
     Log in to the xneelo Control Panel.
  3. 3
     Using the left-hand menu, navigate to Transfers under Tools.
  4. 4
     Select + New transfer request in the Sent requests tab.
  5. 5
     Click Continue in the  Move my domain to xneelo card.
  6. 6
     Enter the domain name without the preceding www and click Search.
  7. 7
     Click Continue if the domain is available for transfer.
  8. 8
     Enter the domain ownership details and click Continue.
  9. 9
     Check your account details, or add your details if you are a new user. Click Continue.
  10. 10
      Check your billing details, or add your details if you are a new user. Click Continue.
  11. 11
      Check your order and select the checkboxes at the bottom of the page. Click Submit request.
  12. 12
      A pop-up message will confirm that the transfer has been submitted successfully. Click Continue to view the status of your transfer request.

  
  

• DNS Update
  
  

  
  Note: This step is only applicable if you will be hosting your website and/or email with another provider and would like to point your DNS away from xneelo.

  Steps

  1. 1
     Log in to the xneelo Control Panel.
  2. 2
     Select Domains from the side menu.
  3. 3
     Select Manage DNS under Domain tools.
  4. 4
     Click on the 3 dots menu to the right of the relevant DNS record.
  5. 5
     Select Edit.
  6. 6
     Update the DNS record and click Save.

  For more information on the Manage DNS tool, please see our Help Centre article.

  
  

• Accept the voting ticket
  
  

  If you are the domain Registrant:

  • Check your email and accept the update request (voting ticket) that you will receive from the Registrar, ZARC.
  • You will be redirected to a ZARC webpage where you need to click Accept.
  • You’re done! It will take about 24 hours for propagation to complete so that the change is visible across the Internet.

  If you are not the domain Registrant:

  • The current Registrant has 5 days to accept the transfer voting ticket. You will receive a notification from the Registry, ZARC, once the ticket has been accepted. Propagation will start immediately when the name servers update to xneelo’s.
  • You can view the transfer progress by returning to the Transfers tool.
  • If the transfer update is declined, you will need to resolve any outstanding issues, and resubmit the transfer request via the Transfer tool.

  Read about the reasons why a transfer may fail in our Help Centre article.