cCTLD (Country code top – level domains) domain transfer guide – how to move to xneelo
Preparation is the key to a successful local domain transfer.
Important note: Please contact us if DNSSEC is applied to your domain(s) before submitting the transfer ticket. This will ensure that no downtime is experienced on your website(s) (and emails) after a successful (transfer) vote. If the domain is successfully transferred to xneelo without DNSSEC being lifted, your emails and website will not perform as expected and this could require up to 10 business days to correct.
Ensure that you have access to the email address listed as the Registrant for your domain. An email “ticket” requesting permission to transfer the domain will need to be accepted from this email address.
If your current host is listed as the Registrant, they will need to accept the transfer request on your behalf.
If the email address is outdated or wrong, your current registrar can update it for you, but updates take 5 days to complete, and you’ll have to wait until this period is completed before you can submit the transfer ticket.
Domains are updated or transferred via a voting process, with a voting ticket sent to the email address listed as the Registrant of the domain. This is the only email address authorised to accept the transfer.
If this address is incorrect, contact your current registrar to change it (a 5 day change period applies).
The Domain Transfer Manager in konsoleH enables you to submit the transfer ticket to the outgoing registrar that will transfer your domain name registration to xneelo.
The Domain Transfer Manager is active for 47 days. If the transfer does not complete within this period, the hosting package will be cancelled, removing web content and mailboxes.
Check your email and accept the update request (voting ticket) that you will receive from the registrar, ZARC.
You will be redirected to a ZARC webpage where you need to click Accept.
You’re done! It will take about 24 hours for propagation to complete so that the change is visible across the Internet.
If you are not the domain registrant:
The current registrant has 5 days to accept the transfer voting ticket. You will receive a notification from the registry, ZARC, once the ticket has been accepted. Propagation will start immediately as the name servers update to xneelo’s at this point.
You can view the transfer progress by returning to the Domain Transfer Manager tool in konsoleH.
If the transfer update is declined, you will need to resolve any outstanding issues, and resubmit the transfer request via the konsoleH Domain Transfer Manager.