How to get the ‘Authorisation code’ for your domain

To transfer a domain name to another provider, the domain will first need to be set for transfer via the xneelo Control Panel.

Follow the steps to either cancel your hosting package and then transfer away or simply transfer your domain away if you do not have a hosting package.

After submitting your cancellation, an Authorisation code will be emailed to the registrant for the domain.

To get the Authorisation code using konsoleH, you would need to complete the cancellation procedure.

1. 1
   Browse to konsoleH and log in at Admin level.
2. 2
   Select or search for a domain name in the Hosting Services tab.
3. 3
   Select Manage Services.
4. 4
   Select Manage Terminations and click Confirm.
5. 5
   Select Terminate hosting and transfer domain from the drop-down menu.
6. 6
   Select a reason for cancelling your package from the drop-down menu.
7. 7
   If Other is selected, please provide your reasons before proceeding to the next screen.
8. 8
   An Authorisation code will be emailed to the registrant of the domain. This code will be essential at a later stage to accept the transfer request.
9. 9
   The email address will be verified to where the Authorisation code has been sent.
10. 10
    We will unlock the domain at the registrar which will allow the transfer to progress.

If you have not received your Authorisation code after following this process, please contact our Account Support team for further assistance.