Avoid downtime to your website while you transfer it from one host or server to another by keeping the hosting services active on both servers for an overlap period.
CuteFTP is a purchasable application used to upload or download files via FTP.
How to use FileZilla FTP
FileZilla is free open source FTP software. It is a useful FTP programme that can be used to upload your website content to our servers.
How many FTP accounts can I have?
Your FTP account quota is set according to your Web hosting package. If the quota is reached, you will need to delete an existing user before adding another.
How to change your FTP password
For security reasons, we do not keep a record of FTP passwords. Although forgotten FTP passwords can’t be recovered, they can be reset.
How to Manage FTP Users
The FTP Users tool (available on Standard accounts or higher) allows you to create multiple FTP users for a single Web hosting account.
How to Upload or Download a Website
A xneelo hosting account provides a home for your website. Your website content is uploaded from your local drive to the xneelo server via FTP.
How to FTP content to a Multiple domain
The Multiple Domain’s web content needs to be uploaded into the corresponding sub-folder within the ‘public_html’ directory of the parent domain.
Can I FTP my content using Chrome?
You can download content via ftp://username:email@example.com. But at the moment Chrome does not support uploading of content via FTP. To upload your files you may…
What do I do if my website has been compromised by using my FTP access details?
A compromised website is a result of your FTP access details being harvested and then used for spam mailing & the hosting of illegal content.
What are the full file paths to my directories on an xneelo server?
A Full path is also referred to as the file path or the absolute path and refers to the location of your web site files on the server.
Important Files and Folders
The following files and folders should never be deleted from your hosting account as they perform important functions for your website and email.
FTP quick guide: Useful Tips and Common Errors
This quick guide provides pointers on file and directory naming conventions using FTP to upload to our servers.
Where to find your FTP login details
The first step in managing your hosting account is to log in to konsoleH to view your FTP details and set your own FTP password.