What happens if payment is not received by the payment due date? We offer monthly payment via debit order or annual payment via EFT or card. Non-payment results in an escalating overdue payment process. Read article
Why does my debit order amount differ from month to month? Reasons for your debit order amount to differ from month to month are outlined here. Read article
Why have my services been suspended if I have paid? There are a number of reasons why your services may be suspended and provision should be made for delays in transfers between financial institutions. Ensure that you have confirmed your payment via your control panel. Read article
Why do I receive payment reminders if my invoice is paid? Ongoing email and sms reminders may be sent to you due to one of the following reasons: The payment does not yet reflect on our… Read article
My account is deactivated but I have made a payment If your account is deactivated despite having made payment, log in to konsoleH and choose the Payment Made box. Read article
Why is my account still reflecting as outstanding, I have made payment and ticked ‘Payment Made’? There are a number of reasons why your account may still be reflecting as outstanding: Your payment may not yet reflect on our bank statement…. Read article
Why can’t I find a tick box to indicate that I’ve made a payment? You have already used the ‘Payment Made’ Tool for an invoice and the payment was not settled in full. Your preferred payment method is Debit… Read article
How to reactivate your account If your hosting account has been deactivated due to non- or late-payment, you are able to have it reactivated immediately at any time of day. Read article
