Colocation Archives

How is my IP subnet allocated?

For any subnet, the breakdown is always as follows on the xneelo network:

Equipment storage at the data centre

Equipment storage can be arranged. Equipment may be delivered to the data centre by a third party to be stored on site for a maximum duration of 7 days.

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Can I install wireless equipment on the roof of xneelo’s Data Centre Park?

No. Our Data Centre Park does not currently provide the facility to install wireless networking equipment. We are investigating alternative options to offer this service.

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How to revoke access to your rack

Access to your rack is controlled by you and you’re responsible for the integrity of security protocols. Follow our guide if you want to revoke rack access.

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Can xneelo install my equipment?

As this is a Colocation service, xneelo will not assist with equipment installation.

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Where can I do maintenance on my equipment?

You can do equipment maintenance, by removing the equipment from the rack and taking it to the workbench inside the data centre.

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xneelo’s free cooling

The concept of free cooling comes from the ability to make use of ambient outside air to cool IT equipment inside a data centre.

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Colocation RackAssist Services

The RackAssist service is available to all Colocation customers who require assistance from one of our data centre technicians.

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Obtain traditional access key to your rack

A traditional access key will not be handed out to customers. We will retain a key for the rack for emergency access or to reset a passcode.

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My rack is closed with 2U blanking plates. Can I remove them?

The 2U blanking plates are there to limit the escape of cold air outside the Colocation pod, in order to maintain the temperature and pressure inside.

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Managing and Monitoring traffic for Colocation

Our control panel, konsoleH, makes it possible for you to monitor your traffic usage on a regular basis.

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IP allocation

We allocate a range of IP addresses (known as a subnet) to customers from the range (known as a supernet) that we have.

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How to cancel your Colocation Rack

In order to cancel Colocation services with us, you simply need to follow our step-by-step Help Centre guide. Quick and easy.

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Data Centre Access for Colocation customers

Unattended data centre access allows you to visit your rack at any time, 24×7. Access is only permitted to individuals who have biometric access.

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Colocation: Data Centre Security and Reliability

Security and reliability have been carefully considered and measures are in place to provide a trustworthy home for your Colocation servers.

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Colocation: Getting started

Once you’ve ordered your Colocation rack and received confirmation that it is ready, you can get started. Here’s some introductory information to assist you.

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