Apple Mail troubleshooting

User Name :
Your user name is your full email address
Incoming Server : mail.
Ports : IMAP 993 / POP 995
Outgoing Server : smtp.
Port : SMTP 465
Encryption: SSL/TLS

apple mail icon

This guide will help you fix errors in the setup of an email account in older OS X 10 versions

Refer to our YosemiteEl Capitan or Sierra/Mojave/Catalina troubleshooting guides for newer OS X versions. (To find your version: click the Apple logo at screen top left > About this Mac)

Is this the first time you’re setting up this email account? Then use our new email setup guide, rather than this Apple Mail troubleshooting guide.

Note: replace with your domain name

Check your password

  • First, check your password by browsing to Webmail and trying to log in. If you aren’t able to log in, then you have the incorrect password. Forgotten passwords can be reset in konsoleH – you will need to get your domain or web administrator to update it for you if you don’t have konsoleH access.
  • Do you use a Mac Keychain? Make sure that the password saved in your keychain is correct – here’s how.

Select Preferences menu

1. Open Apple Mail.

2. Click on the Mail menu and then click Preferences.

Apple Mail troubleshooting

Check account settings

3. Click on the Accounts tab and select the relevant account.

Ensure that the Account Information tab is selected.

  • Account Type can be IMAP or POP  (IMAP is default)
  • Description (optional)
  • Incoming Mail Server is mail.(your domain name) e.g.*
  • User Name is your full email address
  • Password is your mailbox password (forgotten passwords can be reset in konsoleH)

4. Click on the Outgoing Mail Server (SMTP) drop-down menu.

Edit SMTP Server List

5. Select Edit SMTP Server List… from the drop-down list.

Confirm SMTP Server

6. Select your SMTP server from the list and confirm that your Server Name is entered correctly in the format of smtp.domain e.g.*

7.  Select the Advanced tab.

Confirm Advanced SMTP Settings

8. Ensure that the following settings are correct:

  • Use default ports is checked
  • Use Secure Sockets Layer (SSL) is checked
  • Authentication is Password
  • User Name is your full email address
  • Password is your mailbox password (forgotten passwords can be reset in konsoleH)

* Note: In isolated cases mail.domain (e.g. and smtp.domain won’t work. In these cases you will need to use the server name instead e.g. Find my server name.


Your email account should now be configured correctly.

Still struggling? Refer to our guide of common email problems or contact