What happens if I have an existing website, but also want to use SiteBuilder? We recommend that you make a backup of your existing website files before publishing your SiteBuilder website as this will overwrite your existing website. Read article
How to view the domain status on a Managed Server How to view the status of domains on a Managed server, which can be Active, Deleted, Locked, in Transfer, in Processing, or in the cancellation period. Read article
Can I move my SiteBuilder website to another hosting provider? It is not possible to transfer your SiteBuilder-created website elsewhere as xneelo’s SiteBuilder is integrated into our existing hosting packages. Read article
Will I lose information on my SiteBuilder Lite website when I upgrade? Upgrading your SiteBuilder package will allow you to add more pages to your website without losing the existing information. Read article
How do I point domains to my Self-Managed Server? Once your domain is configured on your Self-Managed Server, the DNS Tool enables you to easily point the records of your domain to your server. Read article
Can I make use of SiteBuilder if I have a Multiple Domain? The SiteBuilder tool is not available to Multiple Domains. You will be required to upgrade to one of our Web Hosting packages to make use of SiteBuilder. Read article
Can I downgrade from SiteBuilder Standard to SiteBuilder Lite? Downgrading from SiteBuilder Standard to SiteBuilder Lite is not possible. You would need to reorder the SiteBuilder Lite package. Read article
How much does it cost to become a reseller? There are no setup fees or minimum signup requirements to resell our services. You must, however, be a customer of ours. Read article
Do you support SendMail on your servers? Sendmail is a mail transfer agent (MTA) that can be called from PHP or Perl scripts in order to facilitate the sending of mail. Read article
Server Traffic over-usage charges Traffic overusage fees apply to our South African hosted servers, while German hosted servers have no traffic restrictions. Read article
Change to a Parked Domain Parked domains can point to other domains on your account with xneelo i.e. example.co.za points directly to example.com. Read article
How to order more IPs for your Self-Managed Server/Colocation Rack Additional IP ranges can be added to your Self-Managed Server or Colocation Rack on request. Read article
How is my IP subnet allocated? For any subnet, the breakdown is always as follows on the xneelo network: Read article
How to convert from MS-Access to MySQL How to convert your database from MS-Access to MySQL is explained here. Read article
What is a hosts file and how can I use it to test my website? Most common operating systems include a hosts file, which is used to translate a human friendly host name into an IP address. Read article
Am I using the correct DNS on my Self-Managed Server? Configure your Self-Managed Server to use the following recursive DNS servers, according to the relevant hosting location. Read article
Find your hosting server IP address via the xneelo Control Panel An IP address is a numerical label assigned to each server. It is listed under Website Details in the xneelo Control Panel. Read article
Ruby on Rails Ruby on Rails is a web application framework. This software is not supported on our standard hosting platform. Read article
Why can’t xneelo configure my software, domains and IP addresses on my Self-Managed Server? Self-Managed clients have the flexibility to manage their software configuration. We do not manage the software set-up on your server. Read article
Equipment storage at the data centre Equipment storage can be arranged. Equipment may be delivered to the data centre by a third party to be stored on site for a maximum duration of 7 days. Read article
How to order a Multiple domain via konsoleH These add-on domains are hosted on the sub-directory of a primary hosting package. They include one mailbox and share the parent account resources. Read article
How to order a subdomain via konsoleH A subdomain allows you to host a separate website using your current domain name, without needing to register an additional domain name. Read article
Is PHP available with all web hosting packages? PHP and databases are available on all our hosting packages. Read article
Temporary Remote Access Control Unit The Temporary Remote KVM console allows you to control, configure and manage your Self-Managed Server from a remote location. Read article
