What happens if I have an existing website, but also want to use SiteBuilder? We recommend that you make a backup of your existing website files before publishing your SiteBuilder website as this will overwrite your existing website. Read article
How to view the domain status on a Managed Server How to view the status of domains on a Managed server, which can be Active, Deleted, Locked, in Transfer, in Processing, or in the cancellation period. Read article
Can I move my SiteBuilder website to another hosting provider? It is not possible to transfer your SiteBuilder-created website elsewhere as xneelo’s SiteBuilder is integrated into our existing hosting packages. Read article
Will I lose information on my SiteBuilder Lite website when I upgrade? Upgrading your SiteBuilder package will allow you to add more pages to your website without losing the existing information. Read article
How do I point domains to my Self-Managed Server? Once your domain is configured on your Self-Managed Server, the DNS Tool enables you to easily point the records of your domain to your server. Read article
Can I make use of SiteBuilder if I have a Multiple Domain? The SiteBuilder tool is not available to Multiple Domains. You will be required to upgrade to one of our Web Hosting packages to make use of SiteBuilder. Read article
Can I downgrade from SiteBuilder Standard to SiteBuilder Lite? Downgrading from SiteBuilder Standard to SiteBuilder Lite is not possible. You would need to reorder the SiteBuilder Lite package. Read article
How much does it cost to become a reseller? There are no setup fees or minimum signup requirements to resell our services. You must, however, be a customer of ours. Read article
Do you support SendMail on your servers? Sendmail is a mail transfer agent (MTA) that can be called from PHP or Perl scripts in order to facilitate the sending of mail. Read article
Server Traffic over-usage charges Traffic overusage fees apply to our South African hosted servers, while German hosted servers have no traffic restrictions. Read article
Change to a Parked Domain Parked domains can point to other domains on your account with xneelo i.e. example.co.za points directly to example.com. Read article
How to order more IPs for your Self-Managed Server/Colocation rack Additional IP ranges can be added to your Self-Managed Server or Colocation rack on request. Read article
How is my IP subnet allocated? For any subnet, the breakdown is always as follows on the xneelo network: Read article
How to convert from MS-Access to MySQL How to convert your database from MS-Access to MySQL is explained here. Read article
What is a hosts file and how can I use it to test my website? Most common operating systems include a hosts file, which is used to translate a human friendly host name into an IP address. Read article
Am I using the correct DNS on my Self-Managed Server? Configure your Self-Managed Server to use the following recursive DNS servers, according to the relevant hosting location: Read article
Find your hosting server IP address via the xneelo Control Panel An IP address is a numerical label assigned to each server. It is listed under Website Details in the xneelo Control Panel. Read article
Ruby on Rails Ruby on Rails is a web application framework. This software is not supported on our standard hosting platform. Read article
Why can’t xneelo configure my software, domains and IP addresses on my Self-Managed Server? Self-Managed clients have the flexibility to manage their software configuration. We do not manage the software set-up on your server. Read article
Equipment storage at the data centre Equipment storage can be arranged. Equipment may be delivered to the data centre by a third party to be stored on site for a maximum duration of 7 days. Read article
How to order a Multiple domain These add-on domains are hosted on the sub-directory of a primary hosting package. They include one mailbox and share the parent account resources. Read article
How to order a subdomain A subdomain allows you to host a separate website using your current domain name, without needing to register an additional domain name. Read article
Is PHP available with all web hosting packages? PHP and databases are available on all our hosting packages. Read article
Temporary Remote Access Control Unit The Temporary Remote KVM console allows you to control, configure and manage your Self-Managed Server from a remote location. Read article
How to log onto your Self-Managed Server If your PC/Workstation is using Windows or Linux, refer to this guide to log onto your Self-Managed Server. Read article
Custom needs: Choose the right product Customised Hosting Configurations We are reliant on standardisation to ensure that we can effectively administer all our servers with the consistently high service standard that… Read article
How to cancel your SiteBuilder package Your SiteBuilder account, including all content, features, and functionality, will be permanently removed from our system. Read article
How many FTP accounts can I have? Your FTP account quota is set according to your Web hosting package. If the quota is reached, you will need to delete an existing user before adding another. Read article
Fax-to-Mail service This service is no longer supported in konsoleH. If you’d like to create a new fax number, please contact the vendor – FaxUnplugged – directly. Read article
ISO and data security protection employed on Managed Servers xneelo employs data security and general web hosting processes that conform to international best practice standards. We do not have ISO (International Organization for Standardization)… Read article
How to cancel a Volume Plan and hosting packages Follow these steps to remove your Volume Plan from your hosting portfolio as well as cancel the individual Web Hosting packages Read article
What happens when I exceed my Volume Plan disk space quota? We will automatically calculate the most cost-effective option. The Volume Plan makes it possible for disk over usage to be calculated in 50GB blocks. Read article
How to exclude / include packages from your Volume Plan All the domains located within the same location as your Volume Plan are automatically included. You may exclude packages via konsoleH. Read article
Set Traffic Quotas in the Volume Plan The Volume Plan Quota Manager allows you to set your own traffic quotas for hosting packages within your Volume Plan. Read article
Why do I see traffic charges on my invoice after I ordered a Volume Plan? You ordered your Volume Plan after xneelo’s monthly billing cycle. This means that you will be charged for any traffic over-usage costs accumulated before the… Read article
How to upgrade a Domain Registration to a hosting package on a Volume Plan To upgrade your Registration Only domain to a hosting package within your Volume Plan via konsoleH, refer to this guide. Read article
How to delete a domain from your Managed Server Follow these steps to immediately delete a domain and associated hosting package from your Managed server. Read article
How to set a server’s Traffic Burst Notifications Traffic burst notifications allow you to be informed when your server’s traffic reaches a chosen threshold, thereby allowing you to manage traffic usage. Read article
File Count – Do I have too many files? Inode usage is a reflection of the total number of files or folders in your hosting account. This includes emails, files, folders, images etc. Read article
What is a Traffic Burst Notification? Traffic Burst Notifications are an early warning system for Managed Server, Self-Managed Server and Colocation customers to help identify a significant spike in traffic. Read article
How to copy files between locations on your Managed Server Copying of files on a Managed Server can be done using commands via SSH/Telnet. Check that you have enabled SSH/Telnet for the domain on your… Read article
What happens if I exceed my Volume Plan traffic quota? Traffic over-usage costs will apply should you exceed the Volume Plan traffic quota. Read article
Can I install wireless equipment on the roof of xneelo’s Data Centre Park? No. Our Data Centre Park does not currently provide the facility to install wireless networking equipment. We are investigating alternative options to offer this service. Read article
How to copy images of your server’s partitions to another server Please consult with your system administrator should you not have the expertise to perform these tasks. Read article
How to upgrade a Domain Registration to a hosting package on your Managed Server To upgrade your Registration Only domain to a hosting package on your Managed Server via konsoleH, refer to this guide. Read article
What firewall can be used on a Self-Managed Server? Find information on setting up firewalls on either Linux or Windows servers. Read article
What if my Self-Managed Server is one of the servers used to launch a DDoS attack? In the case where a Self-Managed server DDOS attack is launched by using your Self-Managed server, we will take the server offline and inform you of the issue. Read article
Does xneelo support Java? Our Managed servers do not support the Java runtime environment. If you have applications that require Java, you can consider our Self-Managed servers. Read article
Self-Managed Server Remote Management security The Remote Management Tool is used to gain location-independent remote access to respond to critical incidents and to undertake necessary maintenance. Read article
RMI Remote Console (Java) The Intel BTL RMM and Super Micro IPMI require different versions of Java. Here’s how to download, install and switch between each version. Read article
How to view the database allocation on your Managed Server We provide the steps to view your Managed server database list, and the domains to which the respective databases belong to. Read article
What are the full file paths to my directories on an xneelo server? A Full path is also referred to as the file path or the absolute path and refers to the location of your web site files on the server. Read article
Self-Managed Server DNS administration To create, edit or remove DNS records for domains on your Self-Managed Server, use the Manage DNS tool in the xneelo Control Panel. Read article
How to add a Tracking Code to your SiteBuilder website A tracking code gathers and sends data to an online statistics tool. Follow our step-by-step guide to add a tracking code to your SiteBuilder website. Read article
How to find the serial number of your Self-Managed Server’s hard drive If your Self-Managed hard drive were to fail, our support team will contact you and request your Self-Managed server serial number. Here’s how you can find it. Read article
How to upload an image to your SiteBuilder website Adding images to your SiteBuilder site can be easily done using the Media menu found under the Website Content tab of the SiteBuilder Wizard. Read article
How to view traffic and disk usage for a Volume Plan Reports on traffic and disk usage of the Volume Plan are available in konsoleH. Notifications allow you to customise usage reports and manage your domains. Read article
How to upgrade your SiteBuilder package Upgrade your SiteBuilder package to the SiteBuilder Standard via konsoleH. You will need to be logged in at Admin Level to do so. Read article
How to request xneelo to route your own IP range xneelo is able to route IPv4 networks on request. A formal request must be submitted to dedicated@xneelo.com. Read our Help Centre guide for more info. Read article
How to revoke access to your rack Access to your rack is controlled by you and you’re responsible for the integrity of security protocols. Follow our guide if you want to revoke rack access. Read article
Can xneelo install my equipment? As this is a Colocation service, xneelo will not assist with equipment installation. Read article
Where can I do maintenance on my equipment? You can do equipment maintenance, by removing the equipment from the rack and taking it to the workbench inside the data centre. Read article
xneelo’s free cooling The concept of free cooling comes from the ability to make use of ambient outside air to cool IT equipment inside a data centre. Read article
Colocation RackAssist Services The RackAssist service is available to all Colocation customers who require assistance from one of our data centre technicians. Read article
Obtain traditional access key to your rack A traditional access key will not be handed out to customers. We will retain a key for the rack for emergency access or to reset a passcode. Read article
My rack is closed with 2U blanking plates. Can I remove them? The 2U blanking plates are there to limit the escape of cold air outside the Colocation pod, in order to maintain the temperature and pressure inside. Read article
Managing and Monitoring traffic for Colocation Our control panel, konsoleH, makes it possible for you to monitor your traffic usage on a regular basis. Read article
IP allocation We allocate a range of IP addresses (known as a subnet) to customers from the range (known as a supernet) that we have. Read article
How to reset your Windows Server password on your Self-Managed Server If you have lost your Windows Server password, contact us to attach the Hirens Boot CD to your server to allow you to reset your password. Read article
How to adjust mail quotas on your Managed Server To adjust the mail quota for a package on your Managed Server: Browse to konsoleH and log in at Admin level Select or search for… Read article
How to cancel your Colocation Rack In order to cancel Colocation services with us, you simply need to follow our step-by-step Help Centre guide. Quick and easy. Read article
How to change your SiteBuilder design template You can change the look of your website at any time by switching to a different design template without losing your content. Read article
The difference between ‘SiteBuilder Lite’ and ‘SiteBuilder Standard’ The main difference between the two SiteBuilder packages is that SiteBuilder Lite limits the features available to the user. You are able to upgrade… Read article
Data Centre Access for Colocation customers Unattended data centre access allows you to visit your rack at any time, 24×7. Access is only permitted to individuals who have biometric access. Read article
How to order a Volume Plan The Volume Plan is ideal for resellers who host a number of websites as it allows you to structure your hosting according to your needs. Here’s how to order Read article
What is DRAC? A DRAC (Dell™ Remote Assistant Card) gives the system administrator of a Self-Managed Commerce remote control of the server hardware and operating system. Read article
Software used on xneelo servers A list of most of the software and versions installed on our shared web hosting as well as Managed hosting servers. Read article
How to Upgrade/Downgrade your web hosting package Web hosting packages can easily be upgraded or downgraded within the range of Basic, Standard, Advanced or Master hosting packages via your konsoleH control panel. Read article
How to create a SiteBuilder website SiteBuilder is a website publishing tool that allows you to create and maintain a professional website using a What You See Is What You Get (WYSIWYG) application. Read article
View your Hosting Account and Access Details The details of each hosting package can be viewed on the Account Information page in the konsoleH control panel. Read article
How to place your First Order Follow these steps to place your order for our services. Your hosting account will be setup and available to use immediately. Read article
What is Managed Server hosting? A Managed server provides you with an entire web server specifically dedicated to your needs, yet fully administered by our experienced team. Read article
How to transfer a domain to your Managed Server Transfer a domain name directly onto your Managed or Self-Managed Server by following these steps in konsoleH. Read article
Customer number and Admin/Management password Manage your hosting accounts via the konsoleH control panel by logging in with your Customer number or email address & Management password. Read article
How to find your server name The server name on which your domain is hosted, as well as the name(s) of any associated database servers is listed with your domain details in konsoleH. Read article
Self-Managed Servers: Access to Data Centres The procedure for customers with Self-Managed Servers to access the relevant data centres in Cape Town or Samrand. Read article
What is a Self-Managed Server? The Self-Managed Server offers your own custom server environment with full Root/Administrator access while we manage the hardware and network. Read article
How to Monitor Traffic on Self-Managed Servers Your konsoleH control panel makes it possible for you to monitor your traffic usage on a regular basis and edit your traffic notification preferences. Read article
How to install SiteBuilder We explain how to install the SiteBuilder software via konsoleH. SiteBuilder is a third party website publishing tool that allows you to create a website. Read article
How to Upload or Download a Website A xneelo hosting account provides a home for your website. Your website content is uploaded from your local drive to the xneelo server via FTP. Read article
Windows Server licenses for Self-Managed Servers The Windows operating system is supported on our Self-Managed Servers, where additional license fees apply. Windows Server licenses are available on a month to month basis. Read article
The cost-benefit of a Volume Plan Below is an example to illustrate the cost-benefit of a Volume Plan (R595 per month). Note: Domain name registration and annual renewal fees are not… Read article
Our Backup service Find out more about our backup services for Web hosting, Managed and Self-Managed Servers in the case of emergency situations. Read article
How to activate the Windows Remote Desktop Service (RDS) Role and configure the session host Windows Remote Desktop Service (RDS) license: How to activate the RDS role and configure the session host before contacting us for your license. Read article
What is Web hosting? Web hosting is the business of providing the storage, connectivity, and services necessary to serve files for a website. Read article
Self-Managed Server Troubleshooting Guide A Self-Managed Server allows you to create a custom server environment. This troubleshooting guide will assist you with managing common server issues. Read article
What is a Volume Plan? The Volume Plan is ideal for customers who host a number of websites as it includes generous traffic and disk quotas at a fixed monthly fee. Read article
Self-Managed Servers: Password updates Customers with Self-Managed Servers are able to update a number of passwords. Read article
Loading ISO via Remote Control This article will guide you on how to load your OS via the Remote Control Device attached to the server. We use the Intel RMM and the Supermicro IPMI. Read article
FAQs: Data Protection Compliance We support the new international (GDPR) and local (POPIA) laws regarding data protection as they raise the bar for data protection, security and compliance. Read article
Colocation: Data Centre Security and Reliability Security and reliability have been carefully considered and measures are in place to provide a trustworthy home for your Colocation servers. Read article
Our role in protecting your data on our managed hosting products A component of our Shared and Dedicated Managed hosting products is the storage of customers’ Website and Email data. Read article
How to change the package type on a Managed Server It is easy to upgrade or downgrade domains on your Managed Server to a different hosting package of your choice via konsoleH. Read article
Meeting the data processing agreement (DPA) requirement At xneelo, we’ve taken the proactive step to update our Terms of Service in line the requirements in the EU’s General Data Protection Regulation (GDPR). Read article
SiteBuilder – What’s new in the latest version Xneelo offers SiteBuilder, webdesign software provided by developers CM4all. Information on version changes can be found here. Read article
Our details on the SA government Central Supplier Database We are included on the South African government Central Supplier Database. Our Supplier number and Unique code are provided here. Read article
How to bypass Cloudbric WAF You can easily deactivate Cloudbric WAF if you need to do so temporarily, by using the Bypass mode in your Cloudbric WAF dashboard. Read article
How to lodge a complaint We strive to provide products and services of the highest quality. If you are dissatisfied, contact us to lodge or escalate your complaint. Here’s how: Read article
How to order an Internal Transfer on your Managed server An internal transfer request is sent to a domain administrator to authorize the transfer of a domain to another xneelo customer. Read article
Composer Composer is a dependency management tool for PHP, allowing you to manage the libraries your project depends on. Read article
How to re-allocate a database from your Managed Server Re-allocate a database from your Managed Server to a domain name on your Managed Server by following this guide. Read article
How to access the Remote Management Interface on your Self-Managed Server Browse to konsoleH and log in Select or search for your Self-Managed Server under the Hosting Service tab Select RMI Tunnel under Recovery Tools from the… Read article
How to use the Linux Rescue system on your Self-Managed Server Follow this guide to use the Linux Rescue system on your Self-Managed Server. Read article
How do I cancel my Managed Server? If your Managed Server is no longer required, notice of cancellation should be provided via your konsoleH control panel. Read article
How to install a new Linux Operating System (Interactive Install) The Linux Install tool enables you to install a Linux Operating System (OS) onto your Self-Managed Server. This feature requires certain BIOS settings to be enabled. Read article
The ‘Remote Hands’ service We offer a ‘Remote Hands’ service. This is in place to ensure optimal maintenance of our network infrastructure, timeous provision of servers, as well as providing hands-on assistance where no self-help service available. Read article
Enable SSH Enable SSH in order to provide authentication and encryption to ensure that your password and all data sent and received during your sessions are kept safe. Read article
Customisations to our standard Managed Server configuration xneelo provides trusted hosting for customers, including a stable environment where regular preventative maintenance ensures sustainable, secure and reliable hosting solutions. Customisations detract from this… Read article
How to Monitor Traffic on Managed Servers All Dedicated Server packages (Fully & Self-managed) include a set monthly traffic quota, which can be monitored and managed via the konsoleH control panel. Read article
About SSD – Solid State Drives An SSD (Solid-State Drive or Solid-State Disk) is a storage device that uses integrated circuits and no moving parts to store data in memory. Read article
What are the responsibilities of an xneelo Reseller? As a xneelo Reseller, you can rely on us for your hosting, which allows you to focus on your business. Choose a Volume Plan or Managed Server. Read article
Security and Reliability Information regarding the responsible security measures we have in place to protect our customers’ data and intellectual property. Read article
How to register a domain on your Managed Server Follow our helpful guide for Managed Server domain registration in a few quick and easy steps using our konsoleH control panel. Read article
Colocation: Getting started Once you’ve ordered your Colocation rack and received confirmation that it is ready, you can get started. Here’s some introductory information to assist you. Read article
Disk Usage Notifications on Managed Servers Notifications about disk-space over-usage for domains on your Managed Dedicated server are sent as a courtesy to assist you in managing these packages. Read article
Create or edit hosting packages on a Managed Server Our Managed Servers are ideal for resellers as you can create or edit your own hosting packages with custom quotas for Traffic, Mail Boxes, Aliases,… Read article
Does xneelo support mailing lists on Managed and Self-Managed Servers? Our Managed and Self-Managed Servers are better suited for the purpose of mailing lists with a set limit of 500 recipients. Read article
What is SiteBuilder? SiteBuilder is a website publishing tool that allows you to create and maintain a professional website using simple WYSIWYG (What You See Is What You Get) application. Read article
Can I order hardware RAID on my Managed Server? The minimum requirement for hardware RAID is a TruServ™ Plus. All xneelo Managed Servers are monitored and managed by xneelo. Xneelo implements software RAID 1… Read article
How to order a Managed Server Order your Managed Server via your online konsoleH control panel. Setup within 1 business day. Read article
How much disk space can I use on my Managed Server? Your Managed Server has an allocated amount of disk space that ensures maximum uptime. Here’s a table that explains usable disk space limits per server. Read article
How are xneelo customers impacted by the IPv4 exhaustion? While there is a slow adoption rate of IPv6 in South Africa, xneelo is taking measures to ensure the extended availability of IPv4 address space for our customers Read article
Colocation FAQ This article answers some frequently asked questions about xneelo’s Colocation offering. Read article
How to order a Colocation Rack via the xneelo Control Panel You may place your order for a Colocation Rack via the xneelo Control Panel. Read article
How to add a GUI to Ubuntu Server on your Self-Managed Server Adding a GUI to your Ubuntu web server allows you to manipulate files in an easy way, without having to use the command-line or an FTP program. Read article
How to set up two-factor authentication in konsoleH Enhance the security of your konsoleH account by activating two-factor authentication (2FA). Read article
Managing and monitoring traffic for Colocation Our control panel makes it possible for you to monitor your traffic usage on a regular basis. Read article
How to upgrade your SiteBuilder package via the xneelo Control Panel You can upgrade your SiteBuilder Lite package to SiteBuider Standard via your control panel. Read article
How to cancel your SiteBuilder package via the xneelo Control Panel You are able to cancel your SiteBuilder package via your control panel. Cancellation is immediate. Read article
How to install SiteBuilder via the xneelo Control Panel SiteBuilder is a third-party website publishing tool that allows you to create and maintain a professional website. Read article
Windows Server Brute Force Protection Applicable to: Windows Server 2019 / 2022 Disable brute force protection Microsoft has implemented a feature named, “Account lockout for built-into local administrator”, as part… Read article
How to change the Windows password on first login Windows will ask you to change your initial Administrator password the first time you log in. This is for server security reasons. Read article
How to enable auto-negotiation on your Self-Managed Server The uplink speed of our Self-Managed Servers will be increasing from 100Mbps to 1Gbps at our Cape Town Data Centre. For hosts to achieve full-duplex… Read article
How to remove manual network interface settings How to manually remove the connection parameters for hosts to full-duplex operation on Debian, Ubuntu, AlmaLinux and Windows Server operating systems. Read article
How to grant visitors access to your Colocation rack Visitors on your Data Centre Access list will be granted access to the data centre. Read article
Cape Town Data Centre move FAQ We answer some questions you might have about this move and its impact on your service. Read article
