RMI Remote Console (Java) The Intel BTL RMM and Super Micro IPMI require different versions of Java. Here’s how to download, install and switch between each version. Read article
How to view the database allocation on your Managed Server We provide the steps to view your Managed server database list, and the domains to which the respective databases belong to. Read article
What are the full file paths to my directories on an xneelo server? A Full path is also referred to as the file path or the absolute path and refers to the location of your web site files on the server. Read article
Self-Managed Server DNS administration To create, edit or remove DNS records for domains on your Self-Managed Server, use the Manage DNS tool in the xneelo Control Panel. Read article
How to add a tracking code to your SiteBuilder website A tracking code gathers and sends data to an online statistics tool. Follow our step-by-step guide to add a tracking code to your SiteBuilder website. Read article
How to find the serial number of your Self-Managed Server’s hard drive If your Self-Managed hard drive were to fail, our support team will contact you and request your Self-Managed server serial number. Here’s how you can find it. Read article
How to upload an image to your SiteBuilder website Adding images to your SiteBuilder site can be easily done using the Media menu found under the Website Content tab of the SiteBuilder Wizard. Read article
How to upgrade your SiteBuilder package via konsoleH Upgrade your SiteBuilder package to the SiteBuilder Standard via konsoleH. You will need to be logged in at Admin Level to do so. Read article
How to view traffic and disk usage for a Volume Plan via konsoleH Reports on traffic and disk usage of the Volume Plan are available in konsoleH. Notifications allow you to customise usage reports and manage your domains. Read article
How to request xneelo to route your own IP range xneelo is able to route IPv4 networks on request. A formal request must be submitted to dedicated@xneelo.com. Read our Help Centre guide for more info. Read article
How to revoke access to your rack Access to your rack is controlled by you and you’re responsible for the integrity of security protocols. Follow our guide if you want to revoke rack access. Read article
Can xneelo install my equipment? As this is a Colocation service, xneelo will not assist with equipment installation. Read article
Where can I do maintenance on my equipment? You can do equipment maintenance, by removing the equipment from the rack and taking it to the workbench inside the data centre. Read article
Xneelo’s free cooling The concept of free cooling comes from the ability to make use of ambient outside air to cool IT equipment inside a data centre. Read article
Colocation Rack Assist Services The Rack Assist service is available to all Colocation customers who require assistance from one of our data centre technicians. Read article
Obtain traditional access key to your rack A traditional access key will not be handed out to customers. We will retain a key for the rack for emergency access or to reset a passcode. Read article
My rack is closed with 2U blanking plates. Can I remove them? The 2U blanking plates are there to limit the escape of cold air outside the Colocation pod, in order to maintain the temperature and pressure inside. Read article
IP allocation We allocate a range of IP addresses (known as a subnet) to customers from the range (known as a supernet) that we have. Read article
How to reset your Windows Server password on your Self-Managed Server If you have lost your Windows Server password, contact us to attach the Hirens Boot CD to your server to allow you to reset your password. Read article
How to adjust mail quotas on your Managed Server To adjust the mail quota for a package on your Managed Server: Browse to konsoleH and log in at Admin level Select or search for… Read article
How to change your SiteBuilder design template You can change the look of your website at any time by switching to a different design template without losing your content. Read article
The difference between ‘SiteBuilder Lite’ and ‘SiteBuilder Standard’ The main difference between the two SiteBuilder packages is that SiteBuilder Lite limits the features available to the user. Read article
Data Centre Access for Colocation customers Unattended data centre access allows you to visit your rack at any time, 24×7. Access is only permitted to individuals who have biometric access. Read article
How to order a Volume Plan via konsoleH The Volume Plan is ideal for resellers who host a number of websites as it allows you to structure your hosting according to your needs. Here’s how to order Read article
