How to log onto your Self-Managed Server If your PC/Workstation is using Windows or Linux, refer to this guide to log onto your Self-Managed Server. Read article
Custom needs: Choose the right product Customised Hosting Configurations We are reliant on standardisation to ensure that we can effectively administer all our servers with the consistently high service standard that… Read article
How to cancel your SiteBuilder package via konsoleH Your SiteBuilder account, including all content, features, and functionality, will be permanently removed from our system. Read article
How many FTP accounts can I have? Your FTP account quota is set according to your Web hosting package. If the quota is reached, you will need to delete an existing user before adding another. Read article
Fax-to-Mail service This service is no longer supported in konsoleH. If you’d like to create a new fax number, please contact the vendor – FaxUnplugged – directly. Read article
ISO and data security protection employed on Managed Servers Xneelo employs data security and general web hosting processes that conform to international best practice standards. Read article
How to cancel a Volume Plan and hosting packages via konsoleH Follow these steps to remove your Volume Plan from your hosting portfolio as well as cancel the individual Web Hosting packages Read article
What happens when I exceed my Volume Plan disk space quota? The cost of the Volume Plan will increase based on the total amount of disk space you use. Read article
How to exclude / include packages from your Volume Plan All the domains located within the same location as your Volume Plan are automatically included. You may exclude packages via konsoleH. Read article
Set traffic quotas in the Volume Plan via konsoleH The Volume Plan Quota Manager allows you to set your own traffic quotas for hosting packages within your Volume Plan. Read article
Why do I see traffic charges on my invoice after I ordered a Volume Plan? You have ordered your Volume Plan after xneelo’s monthly billing cycle. Read article
How to upgrade a Domain Registration to a hosting package on a Volume Plan via konsoleH To upgrade your Registration Only domain to a hosting package within your Volume Plan via konsoleH, refer to this guide. Read article
How to delete a domain from your Managed Server Follow these steps to immediately delete a domain and associated hosting package from your Managed Server. Read article
How to set a server’s Traffic Burst Notifications Traffic burst notifications allow you to be informed when your server’s traffic reaches a chosen threshold, thereby allowing you to manage traffic usage. Read article
File Count – Do I have too many files? Inode usage is a reflection of the total number of files or folders in your hosting account. This includes emails, files, folders, images etc. Read article
What is a Traffic Burst Notification? Traffic Burst Notifications are an early warning system for Managed Server, Self-Managed Server and Colocation customers to help identify a significant spike in traffic. Read article
How to copy files between locations on your Managed Server Copying of files on a Managed Server can be done using commands via SSH/Telnet. Read article
Can I install wireless equipment on the roof of xneelo’s Data Centre Park? Our Data Centre Park does not currently provide the facility to install wireless networking equipment. Read article
How to copy images of your server’s partitions to another server Please consult with your system administrator should you not have the expertise to perform these tasks. Read article
How to upgrade a Domain Registration to a hosting package on your Managed Server To upgrade your Registration Only domain to a hosting package on your Managed Server via konsoleH, refer to this guide. Read article
What firewall can be used on a Self-Managed Server? Find information on setting up firewalls on either Linux or Windows servers. Read article
What if my Self-Managed Server is one of the servers used to launch a DDoS attack? In the case where a Self-Managed server DDOS attack is launched by using your Self-Managed server, we will take the server offline and inform you of the issue. Read article
Does xneelo support Java? Our Managed Servers do not support the Java runtime environment. If you have applications that require Java, you can consider our Self-Managed Servers. Read article
Self-Managed Server Remote Management security The Remote Management Tool is used to gain location-independent remote access to respond to critical incidents and to undertake necessary maintenance. Read article
