Backups are not guaranteed Should a particular backup fail, it is not always possible to re-run the backup within the available backup window, thus we do not guarantee backups. Read article
How long does xneelo keep backups? We highlight what is included in daily backups and how long backup data is kept before being replaced. Read on to find out more. Read article
How to enable the displaying of PHP error messages via konsoleH If you require PHP error messages to be displayed in the web browser then you will need to enable the PHP flag called, ‘display_errors’. Read article
How to repair or optimise a database via konsoleH Databases associated with your hosting account can easily be repaired if they become corrupt or optimised if they are large using phpMyAdmin in konsoleH. Read article
Does xneelo support SVN or Git? Yes, we do support the client versions of both SVN or Git. In order to make use of SVN or Git, you will need to enable SSH access. Read article
What are the full file paths to my directories on an xneelo server? A Full path is also referred to as the file path or the absolute path and refers to the location of your web site files on the server. Read article
How to enable PHP error logging If you require error logging to be enabled for your PHP based website, you will need to enable it within a .user.ini file on your domain. Read article
Can database triggers, functions, stored procedures or views be added to a database? View this guide to make use of database features on our managed hosting platform. Read article
About DDoS attacks A distributed denial of service (DDoS) attack is when a number of compromised computers, on the internet, bombard a target server. Read article
How to export a database via phpMyAdmin via konsoleH Using our step-by-step visual guide you can export a database via the phpMyAdmin tool within konsoleH. We show you how. Read article
How to import your database via phpMyAdmin in konsoleH Use the phpMyAdmin tool within konsoleH to import a copy of your database to your hosting account. Read article
.htaccess Explained A .htaccess file provides a way to make configuration changes on a per-directory basis. It’s an ASCII file, created through a text editor like NotePad. Read article
How to protect a directory via a .htaccess file Our Help Centre article provides a step-by-step guide to help you securely protect your directory via a .htaccess file on your domain. Read article
Reasons the SiteBuilder editor won’t launch We provide you a comprehensive list of reasons your SiteBuilder editor won’t launch, accompanied with the corresponding solution. Read article
How to run a Traceroute Traceroute is a program available on most computers that shows you the path (route) between your computer and a server. Read article
How to export a database via SSH Using our easy-to-follow guide, you’ll be able to export a database via command-line, by using SSH. Before exporting, enable SSH for your domain. Read article
How to import a database via SSH You can now import your database via command-line using SSH by following the steps provided in our Help Centre guide. Read article
How to run an MTR MTR (My traceroute) allows you to constantly poll a remote server. This diagnostic tool combines the ‘traceroute’ and ‘ping’ function. Read article
How to change how your URL displays in a web browser This help centre article describes how you can change the way your URL displays in a web browser, possibly improving your search engine results Read article
The Index Manager tool and how it works in konsoleH The Index Manager tool allows you to disable directory browsing and specify which default files the webserver must return when a visitor browses your website. Read article
The Protect Directory tool and how it works With the Protect Directory tool, you are able to restrict access to specified directories on your domain and grant privileged access to multiple users. Read article
Custom Error Pages The Custom Error Pages function allows you to personalise error pages rather than using the server’s default error pages. The benefit of this function is… Read article
IP Blocker tool The IP blocker is available in konsoleH and it enables you to deny access to your website based upon a source IP address, source IP range or domain name. Read article
Force HTTPS using a .htaccess file All web traffic can be forced to load over HTTPS by inserting code into the .htaccess file within the public_html folder of the website. Read article
