How to pass authentication headers in PHP on a Fast-CGI enabled server When using Fast-CGI to pass authentication headers, these headers are ignored by PHP. The following steps can be used to overcome this problem. Read article
How do I access and modify information in a file using PHP? PHP also allows you full ability to read and write to files in your account. Files are opened via the fopen command, an example is provided in this article. Read article
How often is AWStats updated? At about 24h00 every night the AWStats statistical analysis is compiled to ensure you have an updated analysis of your website traffic the next day. Read article
How does ‘Arithmetic Operators’ work in PHP? Arithmetic Operators in PHP are virtually identical to those in Perl. We illustrate this similarity with an example in this article. Read article
Will I lose information on my SiteBuilder Lite website when I upgrade? Upgrading your SiteBuilder package will allow you to add more pages to your website without losing the existing information. Read article
What is PHP? PHP is a powerful, server-side scripting language that can be used to extend the functionality of your pages. It is available for all web hosting packages. Read article
What directives can be changed with the ‘PHP Config’ tool via konsoleH? We outline the directives that can be changed via the ‘PHP Config’ tool and how to make these changes in five easy steps via konsoleH. Read article
What is PHPinfo and how can I run it? PHPinfo is a useful function of PHP for returning compiled information about the PHP environment on your server. Read article
How can I manage my web logs folder? The web log files are stored in the www_logs folder on the server. These logs may also be downloaded for use with your own web statistics program. Read article
Do you support SendMail on your servers? Sendmail is a mail transfer agent (MTA) that can be called from PHP or Perl scripts in order to facilitate the sending of mail. Read article
How to tell if a website is secure Customers will know that they have an active SSL session with a website when their browser displays ‘https://’ and the padlock icon in the address bar. Read article
How to fix a slow website This article explains reasons for a website being slow or difficult to reach and provides tools and resources to help you fix it. Read article
What is cgiemail? CGIemail is a script that allows you to send the contents of a form to an email address. This script is not actively supported on our servers. Read article
How is my IP subnet allocated? For any subnet, the breakdown is always as follows on the xneelo network: Read article
What ‘Control Structures’ are available through PHP and how do they work? PHP provides most basic control structures seen in other languages, among them the looping constructs for and while, and the standard if/else construct. Read article
How do I interpret the traceroute results? The traceroute results must be interpreted very carefully. Having a trace in both directions is essential to avoiding several common misinterpretations. Read article
How to access the File Manager via konsoleH Use the File Manager in konsoleH to manage the structure of your website content, upload files or edit them directly on the server. Read article
How do I extract files from a Zip or Tar file? Extract Tar/ Zip files from the command line, or extract files using the File Manager in your control panel. These methods are explained here. Read article
Does xneelo support ASP? ASP is specifically designed for the Microsoft environment and is therefore not compatible on our Unix/Linux servers. Read article
How to convert from MS-Access to MySQL How to convert your database from MS-Access to MySQL is explained here. Read article
How to install Joomla! Joomla! is a third party software application. See the Joomla Installation Guide for details. Read article
What is a hosts file and how can I use it to test my website? Most common operating systems include a hosts file, which is used to translate a human friendly host name into an IP address. Read article
What is php.ini? php.ini is the PHP configuration file in which PHP directives are recorded. These can be altered by updating the php.ini via the ‘PHP Config’ tool. Read article
How do variables work in PHP? One of the most powerful features of PHP is its easy access to requested variables. These variables are assigned in a typical manner. Read article
What does database administration involve? Database Administration involves the overall design and management of databases. This is something that your appointed web developer can assist you with. Read article
What is Telnet? Telnet is a protocol that allows you to connect to remote computers over a network, for example, the Internet. Read article
How to manage FTP Users via konsoleH The FTP Users tool (available on Standard accounts or higher) allows you to create multiple FTP users for a single Web hosting account. Read article
How to use FileZilla FTP FileZilla is free open source FTP software. It is a useful FTP programme that can be used to upload your website content to our servers. Read article
How to clear a browser’s cache Clearing your cache varies from browser to browser. This article outlines the steps to clear the cache in commonly used web browsers. Read article
ionCube The ionCube Loader is a free tool for executing pre-compiled PHP code and can be used to help prevent reverse engineering and accelerate your PHP code. Read article
File and Folder Permissions File and folder permissions can be changed using either the File Manager within konsoleH or the CHMOD command. Read article
How do I create a PHP form mailer? There are online tutorials for how to create a PHP form mailer. We recommend the w3schools website as a helpful resource. Read article
Using CuteFTP CuteFTP is a purchasable application used to upload or download files via FTP. Read article
Cronjob Manager in konsoleH Use the Cronjob Manager in konsoleH to create and delete cronjobs, and perform other functions including manual runs and editing. Read article
Is PHP available with all web hosting packages? PHP and databases are available on all our hosting packages. Read article
Unable to view site content Use our list of common publishing errors to troubleshoot reasons for your website not displaying correctly. Read article
How to reduce your disk usage via konsoleH Avoid disk overusage fees by removing unnecessary files and folders from your hosting account. Read article
Why you should keep a backup of your data off-site We recommend that you keep a separate backup of your files and databases remotely, as backups cannot be guaranteed. Read article
How to restore a backup of your site via konsoleH Our restore backup tool enables you to restore files and databases with ease. You can even choose how the files are restored. Read article
How to use the Disk Cleanup tool The Disk Cleanup Tool allows you to manage your disk usage effectively by specifying how often email logfiles should be cleared. Read article
How many FTP accounts can I have? Your FTP account quota is set according to your Web hosting package. If the quota is reached, you will need to delete an existing user before adding another. Read article
Point your domain to your WordPress.com site This guide provides the steps to point your domain name to your WordPress.com website. Read article
How to keep track of your website’s traffic usage via konsoleH While all hosting accounts offer unlimited traffic, details of the various forms of traffic can be viewed in the Traffic Report in konsoleH. Read article
What steps should a customer take to prevent data loss? To prevent data loss, it’s highly advisable that you retain a copy of the most recent updates made to your website. Read our article for more information. Read article
How to use ‘Tar’ and ‘Zip’ to compress files via konsoleH Tar & zip commands are used to compress website content and expedite the download process. Tar is common for Unix & Zip is common for Windows. Here’s how: Read article
Content Management Systems that run on xneelo’s servers View the most popular Content Management Systems (CMS) that can run successfully on our servers. Read article
How to get and use an SSH client SSH is disabled by default but can be activated on request, with a Basic hosting package and higher, at no charge. Read article
How to repair a hacked website Sites are most often hacked through vulnerabilities in the website code, compromised Content Management Systems or by accessing the site via FTP. Read article
What is allow_url_fopen and what must it be set to? PHP is a scripting language used by developers to build websites. ‘url_fopen’ refers to a PHP directive allowing files to be included from external sources…. Read article
How to SSH to your hosting server Connect to a server using UNIX terminal or Putty via SSH. Read article
About xneelo’s award-winning konsoleH control panel konsoleH empowers our customers with control and easy access to a wide range of tools and systems to manage their hosting account. Read article
File Count – Do I have too many files? Inode usage is a reflection of the total number of files or folders in your hosting account. This includes emails, files, folders, images etc. Read article
Why does my home page have a virus? If your home page has been altered this may be as a result of Malware that has been embedded in your code through a Trojan virus on your local computer. Read article
Why are we getting a *Fatal error*: Allowed memory size exhausted? This error occurs when the specified memory limit for PHP is exhausted. This value can be adjusted via the PHP config tool in KonsoleH. Read article
How to secure your website against hackers We use advanced security protocols to secure our network and servers. Your website needs to be secured by you as we do not have access to this layer. Read article
How to update database connection strings via konsoleH We recommend that you use the File Manager in konsoleH to retrieve the configuration file. Alternatively, an FTP program such as FileZilla or CuteFTP. Read article
How to FTP content to a Multiple domain The Multiple Domain’s web content needs to be uploaded into the corresponding sub-folder within the ‘public_html’ directory of the parent domain. Read article
How do I secure my files and folders using permissions? Permissions on files and folders can be modified using the File Manager, through a normal FTP client or via SSH. Read article
How to clear your DNS resolver cache If your IP has changed due to a domain transfer or if you have been moved to a new server, you may see content as… Read article
Database Indexes for database optimization If you are looking into troubleshooting the performance of a database and the queries that run on it, you can make use of the database feature, Database Indexes. Read article
How to secure your database There are scenarios where databases can become vulnerable to hackers. These situations can be prevented by securing scripts and MySQL statements. Read article
I am not able to use Telnet anymore, what should I do? We recommend using SSH on port 2222 which is the preferred secure method to access servers via Shell. Read article
Configure the wp-config.php file The wp-config.php must be configured to recognise the database associated with your WordPress website. If WordPress is not able to do this automatically, it can be done manually. Read article
xneelo’s take-down notice period The ECT Act stipulates that the service provider should act expeditiously. ISPA recommends a waiting period of 4 business days. Read article
Xneelo’s policy regarding take-down notices xneelo receives all take-down notices via the Internet Service Provider’s Association of South Africa (ISPA). We are obliged to act upon these asap. Read article
Does xneelo support Java? Our Managed Servers do not support the Java runtime environment. If you have applications that require Java, you can consider our Self-Managed Servers. Read article
What if I refuse to comply with a take-down notice? Should you refuse to comply with our take-down notice, please do so in writing to abuse@xneelo.com. Read article
What do I do if my website has been compromised by using my FTP access details? A compromised website is a result of your FTP access details being harvested and then used for spam mailing & the hosting of illegal content. Read article
How to check your disk usage via konsoleH Disk quota over-usage notifications are sent monthly. Disk usage can be monitored within konsoleH, allowing you to manage usage and avoid over-use charges. Read article
How to change your FTP password via konsoleH For security reasons, we do not keep a record of FTP passwords. Although forgotten FTP passwords can’t be recovered, they can be reset. Read article
Isn’t xneelo infringing on freedom of speech with its take-down policy? We are obliged to enforce the legal requirements outlined in the ECT Act. As a service provider, it is not our role to adjudicate the validity of a take-down request. Read article
Backups are not guaranteed Should a particular backup fail, it is not always possible to re-run the backup within the available backup window, thus we do not guarantee backups. Read article
How long does xneelo keep backups? We highlight what is included in daily backups and how long backup data is kept before being replaced. Read on to find out more. Read article
How to enable the displaying of PHP error messages via konsoleH If you require PHP error messages to be displayed in the web browser then you will need to enable the PHP flag called, ‘display_errors’. Read article
How to repair or optimise a database via konsoleH Databases associated with your hosting account can easily be repaired if they become corrupt or optimised if they are large using phpMyAdmin in konsoleH. Read article
Does xneelo support SVN or Git? Yes, we do support the client versions of both SVN or Git. In order to make use of SVN or Git, you will need to enable SSH access. Read article
What are the full file paths to my directories on an xneelo server? A Full path is also referred to as the file path or the absolute path and refers to the location of your web site files on the server. Read article
How to enable PHP error logging If you require error logging to be enabled for your PHP based website, you will need to enable it within a .user.ini file on your domain. Read article
Can database triggers, functions, stored procedures or views be added to a database? View this guide to make use of database features on our managed hosting platform. Read article
About DDoS attacks A distributed denial of service (DDoS) attack is when a number of compromised computers, on the internet, bombard a target server. Read article
How to export a database via phpMyAdmin via konsoleH Using our step-by-step visual guide you can export a database via the phpMyAdmin tool within konsoleH. We show you how. Read article
How to import your database via phpMyAdmin in konsoleH Use the phpMyAdmin tool within konsoleH to import a copy of your database to your hosting account. Read article
.htaccess Explained A .htaccess file provides a way to make configuration changes on a per-directory basis. It’s an ASCII file, created through a text editor like NotePad. Read article
How to protect a directory via a .htaccess file Our Help Centre article provides a step-by-step guide to help you securely protect your directory via a .htaccess file on your domain. Read article
Why am I receiving an SSL/TLS certificate error for konsoleH? Servers can connect multiple SSL certificates to one IP. Windows XP does not support Server Name Indication (SNI), leading to a SSL certificate error. Read article
Reasons the SiteBuilder editor won’t launch We provide you a comprehensive list of reasons your SiteBuilder editor won’t launch, accompanied with the corresponding solution. Read article
How to run a Traceroute Traceroute is a program available on most computers that shows you the path (route) between your computer and a server. Read article
How to export a database via SSH Using our easy-to-follow guide, you’ll be able to export a database via command-line, by using SSH. Before exporting, enable SSH for your domain. Read article
How to import a database via SSH You can now import your database via command-line using SSH by following the steps provided in our Help Centre guide. Read article
How to run an MTR MTR (My traceroute) allows you to constantly poll a remote server. This diagnostic tool combines the ‘traceroute’ and ‘ping’ function. Read article
How to change how your URL displays in a web browser This help centre article describes how you can change the way your URL displays in a web browser, possibly improving your search engine results Read article
The Index Manager tool and how it works in konsoleH The Index Manager tool allows you to disable directory browsing and specify which default files the webserver must return when a visitor browses your website. Read article
The Protect Directory tool and how it works With the Protect Directory tool, you are able to restrict access to specified directories on your domain and grant privileged access to multiple users. Read article
Custom Error Pages The Custom Error Pages function allows you to personalise error pages rather than using the server’s default error pages. The benefit of this function is… Read article
Force HTTPS using a .htaccess file All web traffic can be forced to load over HTTPS by inserting code into the .htaccess file within the public_html folder of the website. Read article
IP Blocker tool The IP blocker is available in konsoleH and it enables you to deny access to your website based upon a source IP address, source IP range or domain name. Read article
How to set up web redirects via konsoleH Redirects are useful when you would like to divert traffic to a different URL (web address). Redirects can be permanent or temporary. Read article
Website statistics using AWStats in konsoleH AWStats is an advanced web traffic analysis tool available in konsoleH, that allows you to view daily stats and end-of-month snapshots. Read article
How to point your website to Weebly Domains registered with xneelo can host the website with Weebly, while keeping other services with xneelo. The DNS is easily updated via konsoleH. Read article
About SSL/TLS & digital certificates SSL/TLS is a technology that creates an encrypted connection between the web server and your visitor’s web browser so that confidential information can be transferred securely. Read article
How to fix high server load caused by bot indexing Search Engine or other bots could be crawling your website excessively. Here’s what you can do if bots are causing high server load. Read article
Search Engine Optimisation (SEO) Search Engine Optimisation (SEO) means optimising your website for search engines, so that your website can be found using their search function. Read article
Can I offer gambling or host an online casino on my website? xneelo does not allow the hosting of online casino’s or gambling websites as it is illegal in both South Africa and Germany. Read article
Create and manage a database via konsoleH MySQL databases are managed via your konsoleH control panel using the Manage MySQL tool. Read article
Mixed Content errors with HTTPS Mixed Content means that the page consists of a mix of HTTP and HTTPS content, such as images, CSS or JavaScript, making the SSL site insecure. Read article
Why SSL/TLS is not working for your website While SSL is now enabled by default for all xneelo-hosted websites, here are a few reasons that may cause it not to work Read article
How to point your website to Wix via the xneelo Control Panel Domains registered with xneelo can have their website hosted with Wix, while keeping other services with xneelo. Update DNS easily within the xneelo Control Panel. Read article
About brute force attacks This is a means of breaking in to the back end of a website with relentless successive attempts, using thousands of possible username/password combinations. Read article
Parked domains: How to fix broken images and links in WordPress How to fix a Parked Domain on a WordPress website where the main website displays correctly, yet the Parked Domain is has broken images or links. Read article
FTP quick guide: Useful Tips and Common Errors This quick guide provides pointers on file and directory naming conventions using FTP to upload to our servers. Read article
How to upload or download a website A xneelo hosting account provides a home for your website. Your website content is uploaded from your local drive to the xneelo server via FTP. Read article
Can I FTP my content using Chrome? You can download content via ftp://username:password@your-domain.com, but Chrome does not support uploading of content via FTP. Read article
Our backup service Find out more about our backup services for Web hosting and Managed Servers in the case of emergency situations. Read article
How to change the database password for WordPress sites via konsoleH If a WordPress database password is reset for security reasons, the WordPress configuration.php file included with your webfiles also needs to be updated. Read article
Important Files and Folders The following files and folders should never be deleted from your hosting account as they perform important functions for your website and email. Read article
Using Let’s Encrypt with Sucuri To install a Let’s Encrypt SSL certificate, Securi customers need to open a support ticket with Securi to “enable the Forward Certificate Validation to Hosting option”. Read article
How to point your website to Shopify via konsoleH You can keep your domain and email with us and have your website hosted with Shopify. Here’s how to use the DNS tool in konsoleH to point to Shopify. Read article
How to reset your WordPress password Step-by-step instructions on how to recover a lost WordPress password or change an existing password. Read article
How to set your FTP password The FTP password allows access to konsoleH at Domain level as well as FTP access to manage your website. It is set in the FTP users tool in konsoleH. Read article
WordPress security tips Follow our WordPress security tips so that you can secure your WordPress website against vulnerabilities, e.g. weak permissions, weak passwords etc. Read article
What is the open_basedir error? This a restriction to prevent a user from accessing paths on the server that are not authorised, such as when webcontent has been uploaded incorrectly. Read article
How to manually install WordPress via konsoleH This article shows how to install WordPress to your hosting account manually in situations where you prefer not to use the automated AppInstaller. Read article
How to use the quick WordPress AppInstaller via konsoleH Install WordPress quickly and easily using xneelo’s WordPress AppInstaller. This AppInstaller is available for our Business Web Hosting packages. Read article
Where to find your FTP login details via konsoleH The first step in managing your hosting account is to log in to konsoleH to view your FTP details and set your own FTP password. Read article
How to manually install WordPress on a sub- or Multiple domain via konsoleH This article will guide you in manually installing WordPress on a sub- or multiple domain. Read article
Why a hacker wants your website Why are small or insignificant websites attacked? Because it contains a collection of resources that hackers can steal or exploit for further attacks. Read article
Website cleaning services Sometimes specialist website cleaning services are needed – e.g. cleaning of hacked websites, reducing disk over usage or troubleshooting high website load. Read article
How to fix high server load due to wp-cron.php POST requests If your site is struggling with high load and there are many wp-cron.php POST requests in the www logs, replace the virtual wp-cron with a real cron. Read article
What are the attacks on the Cloudbric WAF dashboard? Your dashboard displays details of the various attacks to your website blocked by Cloudbric WAF, as well as the number of legitimate visitors. Read article
SSL/TLS certificate warnings The web server encryption protocol TLS 1.0 and TLS 1.1 may no longer be used and therefore, we have discontinued its use. The solution is to update your web browser. Read article
How to fix the “Not Secure” website warning in Chrome Since the release of Chrome 68 in July 2018, Google Chrome marks all http sites as “Not Secure” Here’s how to fix it. Read article
Cloudbric WAF FAQ Frequently asked questions about the Cloudbric WAF website security service that provides comprehensive protection against website attacks and vulnerabilities. Read article
How to block unwanted traffic to your website from specific IPs via konsoleH Malicious or unwanted traffic to your website can be blocked by adding a snippet of code to the .htaccess file within your site content. Read article
Why formmail.pl is no longer supported Formmail.pl, the form-to-email script, is no longer recommended and not supported on our servers as it poses a security risk. Read article
SSL/TLS certificates offered by xneelo We offer free Let’s Encrypt SSL with all hosting packages. Other certificates can be ordered directly from your CA of choice and we will install it for you. Read article
How to tell if your website has been hacked with Search Console Use Google Search Console to tell if your website has been hacked. Track and fix website errors to optimise your website’s performance and safety. Read article
Contact form options Including a mail form on the ‘Contact us’ page of your website gives your users or customers an easy way to contact you. We suggest possible options. Read article
How to change your WordPress username via konsoleH Keeping the default WordPress username makes it easier for hackers to gain access to your site. We outline how to change your username here. Read article
Cloudbric WAF access control Customise your Web Application Firewall (WAF) settings, including managing access based on IP address, IP range or country. Read article
How to activate HSTS for your domain What is HSTS? HTTP Strict Transport Security (HSTS) is a web security policy mechanism that helps to protect websites against protocol downgrade attacks and cookie hijacking. It allows web servers… Read article
How to implement Let’s Encrypt SSL/TLS Let’s Encrypt SSL is automatically activated for all our domains. Here is how to check that SSL is active and working correctly for your website. Read article
How to settle your invoice by card via konsoleH Your cash invoice can be settled by an online card payment using a Credit, Debit or Cheque card. Access your invoice to do so. Read article
How to order and install an SSL/TLS certificate Xneelo offers free Let’s Encrypt SSL certificates. This article explains how to order and install certificates from alternative Certification Authorities. Read article
Intel CPU vulnerabilities On 14 May 2019 security vulnerabilities were published regarding Intel and other processors, including those used in our servers, which could allow attackers to access… Read article
RMM access – latest Java version security changes The latest version of Java will need to be installed on the machine from which the RMM is being accessed. Read article
How to create an Origin Certificate in Cloudflare You can easily create your own Origin Certificate within your Cloudflare control panel. Read article
How to store your passwords securely Consider using a password protection app that allows you to store all your vital information in a central, encrypted space. Read article
WordPress basics New to WordPress? Start here to understand the basic components of this programme. What is WordPress Firstly, it’s important to understand that WordPress is not… Read article
How to prevent comment spam Comment spam refers to a broad category of spambot or spam postings which abuse web based forms on websites. This article will show how to prevent it. Read article
The WordPress control panel: WP-admin This is where all the action happens when it comes to creating or editing your WordPress site. WP-admin is the administrative control panel. Read article
How to change website fonts in WordPress Change the font type or size of your WordPress website. We’ll show you how to easily make adjustments using the theme’s customiser or plugins. Read article
How to add or remove a plugin in WordPress Plugins are like apps that can add all kinds of functionality to your WordPress site and can easily be added without any coding. Read article
How to add or change themes in WordPress Themes are presentation styles that completely change the look of your site and can easily be changed without affecting your site content. Read article
How to use the WordPress Customizer The Customizer is included in every WordPress theme to allow you to customise aspects of that theme, which are then implemented sitewide. Read article
What is ModSecurity? ModSecurity is a web application firewall that monitors traffic to your website for malicious activity. Read article
How to upgrade your PHP version via konsoleH Use the PHP Config tool in konsoleH to upgrade your website to the latest stable PHP version with its impressive performance enhancements. Read article
How to add a banner to your WordPress site Add a banner to your WordPress website by following this guide. Read article
How to move your website and mail from cPanel to xneelo This guide will show you how to backup your website and mail at your current host using cPanel and copy it directly to xneelo’s servers. Read article
Optimise WordPress If your WordPress site is slow or your server is showing high load or poor performance, investigate these aspects: Read article
How to transfer a WordPress site to xneelo via konsoleH Transfer your WordPress site to xneelo without the hassle. Read on to find out how to do this from downloading your site, to transferring your domain name to us. Read article
How to roll back your PHP version via konsoleH Downgrade your PHP version by rolling back to a previous version in konsoleH. Read article
Using CloudFlare To route your web traffic through CloudFlare, your name servers will need to be updated. Read article
How to change your database password via konsoleH It is good practice to change your passwords regularly to prevent unauthorised access to your information. Read article
Understanding PHP incompatibility The PHP Compatibility Scanner allows you to quickly find out if your website is compatible with the latest PHP versions. Read article
About website error logs via konsoleH Your website error logs, available in konsoleH, give information about each time someone has tried to access a file on your website that was unavailable. Read article
How to move your website Keep your hosting services active while you transfer your website. This article guides you on moving websites from one host or server to another, without any downtime. Read article
Does xneelo offer web design services? Xneelo does not provide website design services and therefore can also not assist with changing relevant code. Read article
Change your WordPress site from HTTP to HTTPS How to move your WordPress site from HTTP to HTTPS with a padlock icon using a free Let’s Encrypt SSL certificate. Read article
DDoS mitigation A DDoS detection and mitigation system is deployed in both the Cape Town and Samrand data centres. Read article
How to change your website’s home and site URL via phpMyAdmin via konsoleH Use the phpMyAdmin tool within konsoleH to change your website’s home and site URL. Read article
Take your SiteBuilder website offline during maintenance This article provides the steps to temporarily deactivate your SiteBuilder website while you perform maintenance tasks or while SiteBuilder is undergoing a version upgrade. Read article
SiteBuilder upgrade FAQ SiteBuilder will be upgraded to version 4.1 on Wednesday, 19 April 2023. In this guide, we answer some questions you may have about the upgrade. Read article
What is WordPress? WordPress is one of the most popular Content Management Systems (CMS) available for creating, publishing and managing websites. Read article
Where to find your FTP login details in the xneelo Control Panel Find your FTP details in the xneelo Control Panel and set your own FTP password to start managing your hosting account. Read article
How to change your FTP password via the xneelo Control Panel Forgotten FTP passwords can be reset within the xneelo Control Panel. Read article
Change your website’s home and site URL via phpMyAdmin in the xneelo Control Panel You may need to update your site’s URL for various reasons, such as moving your site to a new domain or changing it from HTTP to HTTPs. Read article
How to change your WordPress username via the xneelo Control Panel You can change your WordPress username in the xneelo Control Panel or in WordPress. Read article
How to change your database password via the xneelo Control Panel It is good practice to change your passwords regularly to prevent unauthorised access to your information. Read article
FAQs: How to upgrade to PHP 8.2 via konsoleH We unpack a few FAQs regarding the latest PHP version upgrade and what this means for your website. Read article
How to check your PHP version You are able to check which PHP version your website is using via the xneelo Control Panel. Read article
How to roll back your PHP version via the xneelo Control Panel You are able to downgrade your PHP version via the xneelo Control Panel. Read article
How do I prepare my website for the PHP upgrade? To ensure compatibility, it’s recommended that your site is updated and ready for the PHP upgrade. Read article
What if a plugin is causing an error on my website? Plugins can cause errors on a website for various reasons. The appropriate solution will depend on the nature of the plugin and its importance to your website’s functionality. Read article
How to troubleshoot a broken WordPress website If your WordPress website is experiencing an error following a PHP upgrade, follow the steps in this Help Centre article to troubleshoot the error. Read article
How to migrate your WordPress website using Duplicator Duplicator is a reliable migration plugin and can be used to transfer your WordPress website from one domain to another. Read article
How to create a backup of your website You can create a backup of your website by using a tool such as FileZilla or the File Manager in your control panel. Read article
How to check which database my website is connected to via konsoleH You’re able to check which database your website is connected to via your konsoleH control panel. Read article
PHP resource limits for shared Web Hosting To make sure all websites on the same server run smoothly, there are limits on how much of the server’s resources your website can use at one time. Read article
