Website Archives

DDoS mitigation

A DDoS detection and mitigation system is deployed in both the Cape Town and Samrand data centres.

FAQs: How to upgrade to PHP 8.0

We unpack a few FAQs regarding the latest PHP version upgrade. Read on to find out more about the PHP 8.0 upgrade and what this means for your website.

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Does xneelo offer web design services?

Xneelo does not provide website design services and therefore can also not assist with changing relevant code.

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How to move your website

Keep your hosting services active while you transfer your website. This article guides you on moving websites from one host or server to another, without any downtime.

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About website error logs

Your website error logs, available in konsoleH, give information about each time someone has tried to access a file on your website that was unavailable.

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PHP Compatibility Checker

The PHP compatibility checker is a tool available in konsoleH that allows you to quickly find out if your website is compatible with the latest PHP version.

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Change your WordPress site from HTTP to HTTPS

How to move your WordPress site from HTTP to HTTPS with a padlock icon using a free Let’s Encrypt SSL certificate.

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Understanding PHP incompatibility

The PHP Compatibility Checker allows you to quickly find out if your website is compatible with the latest PHP versions The PHP Compatibility Checker has…

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How to transfer a WordPress site to xneelo

Transfer your WordPress site to xneelo without the hassle. Read on to find out how to do this from downloading your site, to transferring your domain name to us.

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Optimise WordPress

If your WordPress site is slow or your server is showing high load or poor performance, investigate these aspects:

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How to move your website and mail from cPanel to xneelo

This guide will show you how to backup your website and mail at your current host using cPanel and copy it directly to xneelo’s servers.

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Using CloudFlare

In order to route your web traffic through CloudFlare, your name servers will need to be updated. Please mail admin@xneelo.com for assistance.

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How to change your Database Password

It is good practice to change your passwords regularly to prevent unauthorised access to your information. Change your Database Passwords via konsoleH Browse to konsoleH and…

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How to upgrade your PHP version

Use the PHP Config tool in konsoleH to upgrade your website to the new stable version 8.0 with its impressive performance enhancements.

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What is ModSecurity?

ModSecurity is a web application firewall that monitors traffic to your website for malicious activity. ModSecurity is active on all our Web Hosting packages and…

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How to use the WordPress customizer

The Customizer is included in every WordPress theme to allow you to customise aspects of that theme, which are then implemented sitewide.

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How to add or change themes in WordPress

Themes are presentation styles that completely change the look of your site and can easily be changed without affecting your site content.

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How to add or remove a plugin in WordPress

Plugins are like apps that can add all kinds of functionality to your WordPress site and can easily be added without any coding.

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Important: Action required if you have a website that ends in .ZA

If you have a website that ends with the extension .ZA, the South African government has requested that you provide a link to the official…

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How to add a banner to your WordPress site

Adding a banner to your WordPress site is fairly quick and easy. Log in to WordPress and from your dashboard: Click on Plugins, then Add…

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How to change website fonts in WordPress

Change the font type or size of your WordPress website. We’ll show you how to easily make adjustments using the theme’s customiser or plugins.

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The WordPress control panel: WP-admin

This is where all the action happens when it comes to creating or editing your WordPress site. WP-admin is the administrative control panel.

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WordPress basics

New to WordPress? Start here to understand the basic components of this programme. What is WordPress Firstly, it’s important to understand that WordPress is not…

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WordPress websites – PHP 7 upgrade

PHP 7 PHP 7 offers significant performance improvements and is recommended by WordPress and other major CMS’s. Upgrading to PHP 7 is quick and easy…

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How to rollback your PHP version

The automatic upgrade will take place as security updates for older versions of PHP are no longer available. We do not anticipate any disruption to…

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How to prevent comment spam

Comment spam refers to a broad category of spambot or spam postings which abuse web based forms on websites. This article will show how to prevent it.

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How to store your passwords securely

Consider using a password protection app that allows you to store all your vital information in a central, encrypted space.

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How to create an Origin Certificate in Cloudflare

You can easily create your own Origin Certificate within your Cloudflare control panel.

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RMM access – latest Java version security changes

The latest version of Java will need to be installed on the machine the RMM is being accessed from. Following Java 8, Update 20, the…

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Intel CPU vulnerabilities

On 14 May 2019 security vulnerabilities were published regarding Intel and other processors, including those used in our servers, which could allow attackers to access…

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How to activate HSTS for your domain

What is HSTS? HTTP Strict Transport Security (HSTS) is a web security policy mechanism that helps to protect websites against protocol downgrade attacks and cookie hijacking. It allows web servers…

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How to blacklist or whitelist an IP address in Cloudbric

Cloudbric is a security service that provides comprehensive protection against website attacks and vulnerabilities. Cloudbric’s web application firewall filters, monitors and blocks web traffic to…

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How to settle your invoice by card

Your cash invoice can be settled by an online card payment using a Credit, Debit or Cheque card. Access your invoice to do so.

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How to change your WordPress username

Keeping the default WordPress username makes it easier for hackers to gain access to your site. We outline how to change your username here.

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How to tell if your website has been hacked with Search Console

Use Google Search Console to tell if your website has been hacked. Track and fix website errors to optimise your website’s performance and safety.

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Contact form options

Including a mail form on the ‘Contact us’ page of your website gives your users or customers an easy way to contact you. We suggest possible options.

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Why formmail.pl is no longer supported

Formmail.pl, the form-to-email script, is no longer recommended and not supported on our servers as it poses a security risk.

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How to block unwanted traffic to your website from specific IP’s

Malicious or unwanted traffic to your website can be blocked by adding a snippet of code to the .htaccess file within your site content.

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How to order and install a SSL/TLS certificate

xneelo offers free Let’s Encrypt SSL certificates. This article explains how to order and install certificates from alternative Certification Authorities.

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SSL/TLS certificates offered by xneelo

We offer free Let’s Encrypt SSL with all hosting packages. Other certificates can be ordered directly from your CA of choice and we will install it for you.

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SiteBuilder upgrade FAQ

SiteBuilder will be updated to version 3.2.4 on Mon 11th September 14h00 SAST

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How to implement Let’s Encrypt SSL/TLS

Let’s Encrypt SSL is automatically activated for all our domains. Here is how to check that SSL is active and working correctly for your website.

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How to fix the “Not Secure” website warning in Chrome

Since the release of Chrome 68 in July 2018, Google Chrome marks all http sites as “Not Secure” Here’s how to fix it.

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SSL/TLS certificate warnings

The web server encryption protocol TLS 1.0 may no longer be used and therefore, we have discontinued its use. The solution is to update your web browser.

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What are the attacks on the Cloudbric dashboard?

Your dashboard displays details of the various attacks to your website blocked by Cloudbric, as well as the number of legitimate visitors.

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How to fix high server load due to wp-cron.php POST requests

If your site is struggling with high load and there are many wp-cron.php POST requests in the www logs, replace the virtual wp-cron with a real cron.

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Why a hacker wants your website

Why are small or insignificant websites attacked? Because it contains a collection of resources that hackers can steal or exploit for further attacks.

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Website cleaning services

Sometimes specialist website cleaning services are needed – e.g. cleaning of hacked websites, reducing disk over usage or troubleshooting high website load.

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How to manually install WordPress on a sub- or multiple domain

This article will guide you in manually installing WordPress on a sub- or multiple domain.

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Cloudbric FAQ

Frequently asked questions about the Cloudbric website security service that provides comprehensive protection against website attacks and vulnerabilities.

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Where to find your FTP login details

The first step in managing your hosting account is to log in to konsoleH to view your FTP details and set your own FTP password.

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How to manually install WordPress

This article shows how to install WordPress to your hosting account manually in situations where you prefer not to use the automated AppInstaller.

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How to use the quick WordPress AppInstaller

Install WordPress quickly and easily using xneelo’s WordPress AppInstaller. This AppInstaller is available for our Business Web Hosting packages.

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What is the open_basedir error?

This a restriction to prevent a user from accessing paths on the server that are not authorised, such as when webcontent has been uploaded incorrectly.

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WordPress security tips

Follow our WordPress security tips so that you can secure your WordPress website against vulnerabilities, e.g. weak permissions, weak passwords etc.

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How to set your FTP password

The FTP password allows access to konsoleH at Domain level as well as FTP access to manage your website. It is set in the FTP users tool in konsoleH.

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How to Reset your WordPress Password

Step-by-step instructions on how to recover a lost WordPress password or change an existing password.

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How to point your website to Shopify

You can keep your domain and email with us and have your website hosted with Shopify. Here’s how to use the DNS tool in konsoleH to point to Shopify.

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Using Let’s Encrypt with Sucuri

To install a Let’s Encrypt SSL certificate, Securi customers need to open a support ticket with Securi
to “enable the Forward Certificate Validation to Hosting option”.

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Important Files and Folders

The following files and folders should never be deleted from your hosting account as they perform important functions for your website and email.

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How to change the database password for WordPress sites

If a WordPress database password is reset for security reasons, the WordPress configuration.php file included with your webfiles also needs to be updated.

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How to Upload or Download a Website

A xneelo hosting account provides a home for your website. Your website content is uploaded from your local drive to the xneelo server via FTP.

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FTP quick guide: Useful Tips and Common Errors

This quick guide provides pointers on file and directory naming conventions using FTP to upload to our servers.

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Our Backup service

Find out more about our backup services for Web hosting, Managed and Self-Managed Servers in the case of emergency situations.

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Can I FTP my content using Chrome?

You can download content via ftp://username:password@your-domain.com. But at the moment Chrome does not support uploading of content via FTP. To upload your files you may…

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About brute force attacks

This is a means of breaking in to the back end of a website with relentless successive attempts, using thousands of possible username/password combinations.

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Parked domains: How to fix broken images and links in WordPress

How to fix a Parked Domain on a WordPress website where the main website displays correctly, yet the Parked Domain is has broken images or links.

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Why SSL/TLS is not working for your website

While SSL is now enabled by default for all xneelo-hosted websites, here are a few reasons that may cause it not to work

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Mixed Content errors with HTTPS

Mixed Content means that the page consists of a mix of HTTP and HTTPS content, such as images, CSS or JavaScript, making the SSL site insecure.

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Can I offer gambling or host an online casino on my website?

xneelo does not allow the hosting of online casino’s or gambling websites as it is illegal in both South Africa and Germany.

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Search Engine Optimisation (SEO)

Search Engine Optimisation (SEO) means optimising your website for search engines, so that your website can be found using their search function.

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Joomla Security

Tips to help secure your Joomla website against vulnerabilities.

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About SSL/TLS & digital certificates

SSL/TLS is a technology that creates an encrypted connection between the web server and your visitor’s web browser so that confidential information can be transferred securely.

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How to point your website to Wix

Domains registered with xneelo can have their website hosted with Wix, while keeping other services with xneelo. Update DNS easily within the xneelo Control Panel.

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How to point your website to Weebly

Domains registered with xneelo can host the website with Weebly, while keeping other services with xneelo. The DNS is easily updated via konsoleH.

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How to set up web redirects

Redirects are useful when you would like to divert traffic to a different URL (web address). Redirects can be permanent or temporary.

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Force HTTPS using a .htaccess file

All web traffic can be forced to load over HTTPS by inserting code into the .htaccess file within the public_html folder of the website.

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IP Blocker tool

The IP blocker is available in konsoleH and it enables you to deny access to your website based upon a source IP address, source IP range or domain name.

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Custom Error Pages

The Custom Error Pages function allows you to personalise error pages rather than using the server’s default error pages. The benefit of this function is…

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Website statistics using AWStats

AWStats is an advanced web traffic analysis tool available in konsoleH, that allows you to view daily stats and end-of-month snapshots.

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The Protect Directory tool and how it works

With the Protect Directory tool, you are able to restrict access to specified directories on your domain and grant privileged access to multiple users.

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The Index Manager tool and how it works

The Index Manager tool allows you to disable directory browsing and specify which default files the webserver must return when a visitor browses your website.

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How to change how your URL displays in a web browser

This help centre article describes how you can change the way your URL displays in a web browser, possibly improving your search engine results

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Create and manage a MySQL/MariaDB Database

MySQL databases are managed via your konsoleH control panel using the Manage MySQL tool.

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How to fix high server load caused by bot indexing

Search Engine or other bots could be crawling your website excessively .Here’s what you can do if bots are causing high server load.

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How to run an MTR

MTR (My traceroute) allows you to constantly poll a remote server. This diagnostic tool combines the ‘traceroute’ and ‘ping’ function. It represents an evolution of…

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How to Run a Traceroute

Running a Traceroute Traceroute is a program available on most computers that shows you the path (route) between your computer and a server. It will…

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Why am I receiving an SSL/TLS certificate error for konsoleH?

Servers can connect multiple SSL certificates to one IP. Windows XP does not support Server Name Indication (SNI), leading to a SSL certificate error.

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How to protect a directory via a .htaccess file

Our Help Centre article provides a step-by-step guide to help you securely protect your directory via a .htaccess file on your domain.

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.htaccess Explained

A .htaccess file provides a way to make configuration changes on a per-directory basis. It’s an ASCII file, created through a text editor like NotePad.

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How to import a MySQL database via SSH

You can now import your MySQL database via command-line using SSH by following the steps provided in our Help Centre guide.

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Reasons the SiteBuilder editor won’t launch

We provide you a comprehensive list of reasons your SiteBuilder editor won’t launch, accompanied with the corresponding solution.

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How to export a database via SSH

Using our easy to follow guide, you’ll be able to export MySQL database via command-line, by using SSH. Before exporting, enable SSH for your domain.

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How to import your database via phpMyAdmin

Use the phpMyAdmin tool within konsoleH to import a copy of your MySQL database to your hosting account.

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How to export a MySQL database via phpMyAdmin

Using our step-by-step visual guide you can export MySQL database via the phpMyAdmin tool within konsoleH. We show you how.

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About DDoS attacks

A distributed denial of service (DDoS) attack is when a number of compromised computers, on the internet, bombard a target server.

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Can MySQL triggers, functions, stored procedures or views be added to a MySQL database?

Since the migration to MySQL version 5.1, clients can now make use of MySQL features on a MySQL database hosted on our managed hosting platform.

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What are the full file paths to my directories on an xneelo server?

A Full path is also referred to as the file path or the absolute path and refers to the location of your web site files on the server.

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How to enable PHP error logging

If you require error logging to be enabled for your PHP based website, you will need to enable it within a .user.ini file on your domain.

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Does xneelo support SVN or Git?

Yes, we do support the client versions of both SVN or Git. In order to make use of SVN or Git, you will need to enable SSH access.

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How to Repair or Optimise a Database

Databases associated with your hosting account can easily be repaired if they become corrupt or optimised if they are large using phpMyAdmin in konsoleH.

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How to enable the displaying of PHP error messages

If you require PHP error messages to be displayed in the web browser then you will need to enable the PHP flag called, ‘display_errors’.

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How long does xneelo keep backups?

We highlight what is included in daily backups and how long backup data is kept before being replaced. Read on to find out more.

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xneelo does not guarantee backups

Should a particular backup fail, it is not always possible to re-run the backup within the available backup window, thus we do not guarantee backups.

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What do I do if my website has been compromised by using my FTP access details?

A compromised website is a result of your FTP access details being harvested and then used for spam mailing & the hosting of illegal content.

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Isn’t xneelo infringing on freedom of speech with its take-down policy?

We are obliged to enforce the legal requirements outlined in the ECT Act. As a service provider, it is not our role to adjudicate the…

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What if I refuse to comply with a take-down notice?

Should a customer refuse to comply with our take-down notice, they should do so in writing to abuse@xneelo.com. The email will be reviewed by a…

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Does xneelo support Java?

Our Managed servers do not support the Java runtime environment. If you have applications that require Java, you can consider our Self-Managed servers.

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xneelo’s policy regarding take-down notices

xneelo receives all take-down notices via the Internet Service Provider’s Association of South Africa (ISPA). We are obliged to act upon these asap.

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xneelo’s take-down notice period

The ECT Act stipulates that the service provider should act expeditiously. ISPA recommends a waiting period of 4 business days.

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Configure the wp-config.php file

The wp-config.php must be configured to recognise the database associated with your WordPress website. If WordPress is not able to do this automatically, it can be done manually.

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How to clear your DNS resolver cache

If your IP has changed due to a domain transfer or if you have been moved to a new server, you may see content as…

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I am not able to use Telnet anymore, what should I do?

We recommend using SSH on port 2222 which is the preferred secure method to access servers via Shell.

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How to check your Disk Usage

Disk quota over-usage notifications are sent monthly. Disk usage can be monitored within konsoleH, allowing you to manage usage and avoid over-use charges.

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How to change your FTP password

For security reasons, we do not keep a record of FTP passwords. Although forgotten FTP passwords can’t be recovered, they can be reset.

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How to Update Database Connection strings

We recommend that you use the File Manager in konsoleH to retrieve the configuration file. Alternatively, an FTP program such as FileZilla or CuteFTP.

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How to FTP content to a Multiple domain

The Multiple Domain’s web content needs to be uploaded into the corresponding sub-folder within the ‘public_html’ directory of the parent domain.

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How do I secure my files and folders using permissions?

Permissions on files and folders can be modified using the File Manager in konsoleH, through a normal FTP client or via SSH.

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How to secure your website against hackers

We use advanced security protocols to secure our network and servers. Your website needs to be secured by you as we do not have access to this layer.

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Why are we getting a Fatal error: Allowed memory size exhausted?

This error occurs when the specified memory limit for PHP is exhausted. This value can be adjusted via the PHP config tool in KonsoleH.

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How to secure your database

There are scenarios where databases can become vulnerable to hackers. These situations can be prevented by securing scripts and MySQL statements.

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MySQL indexes for database optimization

If you are looking into troubleshooting the performance of a database and the queries that run on it, you can make use of the MySQL feature, MySQL indexes.

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How to update your FTP Backup password for your Self-Managed server

It is good practice to change your passwords every 30-60 days. To change your FTP Backup password for your Self-Managed server, follow the steps here.

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Why does my home page have a virus?

If your home page has been altered this may be as a result of Malware that has been embedded in your code through a Trojan virus on your local computer.

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File Count – Do I have too many files?

Inode usage is a reflection of the total number of files or folders in your hosting account. This includes emails, files, folders, images etc.

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How to SSH to your hosting server

To connect to a server using a UNIX Terminal or Putty via SSH, please follow the steps below: On a UNIX machine: Select your terminal…

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What is allow_url_fopen and what must it be set to?

PHP is a scripting language used by developers to build websites. ‘url_fopen’ refers to a PHP directive allowing files to be included from external sources….

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How to repair a hacked website

Sites are most often hacked through vulnerabilities in the website code, compromised Content Management Systems or by accessing the site via FTP.

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How to keep track of your website’s traffic usage

While all hosting accounts offer unlimited traffic, details of the various forms of traffic can be viewed in the Traffic Report in konsoleH Access your…

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What steps should a customer take to prevent data loss?

To prevent data loss, it’s highly advisable that you retain a copy of the most recent updates made to your website. Read our article for more information.

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Content Management Systems that run on xneelo’s servers

View the most popular Content Management Systems (CMS) that can run successfully on our servers.

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How to get and use an SSH client

If you are using a Windows operating system you probably already have a SSH client. Just select Run from the Start Menu and type ‘telnet’…

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How many FTP accounts can I have?

Your FTP account quota is set according to your Web hosting package. If the quota is reached, you will need to delete an existing user before adding another.

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Unable to view Site Content

Use our list of common publishing errors to troubleshoot reasons for your website not displaying correctly.

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How to use the Disk Cleanup Tool

The Disk Cleanup Tool allows you to manage your disk usage effectively by specifying how often email trash and spamfolders and logfiles should be cleared.

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How to use ‘Tar’ and ‘Zip’ to compress files

Tar & zip commands are used to compress website content and expedite the download process. Tar is common for Unix & Zip is common for Windows. Here’s how:

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How to reduce your disk usage

Avoid disk overusage fees by removing unnecessary files and folders from your hosting account.

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Cronjob Manager

Use the Cronjob Manager in konsoleH to create and delete cronjobs, and perform other functions including manual runs and editing.

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Point your domain to your WordPress.com site

WordPress.com vs WordPress.org – what’s the difference? WordPress is a free and open-source content management system (CMS) available for download at WordPress.org. We offer a free…

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Using CuteFTP

CuteFTP is a purchasable application used to upload or download files via FTP.

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How to clear a browser’s cache

Clearing your cache varies from browser to browser. Here are the steps for some of the more common browsers: Internet Explorer 11 Open Internet Explorer…

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How to Manage FTP Users

The FTP Users tool (available on Standard accounts or higher) allows you to create multiple FTP users for a single Web hosting account.

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IonCube

The IonCube Loader is a free tool for executing pre-compiled PHP code and can be used to help prevent reverse engineering and accelerate your PHP…

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File and Folder Permissions

File and folder permissions can be changed using either the File Manager within konsoleH or the CHMOD command.

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How to use FileZilla FTP

FileZilla is free open source FTP software. It is a useful FTP programme that can be used to upload your website content to our servers.

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What is Telnet?

Telnet is a protocol that allows you to connect to remote computers over a network, for example, the Internet.

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Is PHP available with all web hosting packages?

PHP & MySQL is available on all our hosting packages*. Upgrade your existing web hosting package via konsoleH: Browse to konsoleH and log in at Admin…

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php.ini

php.ini is the PHP configuration file in which PHP directives are recorded. These can be altered by updating the php.ini via the ‘PHP Config’ tool.

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What is a hosts file and how can I use it to test my website?

Most common operating systems include a hosts file, which is used to translate a human friendly host name into an IP address.

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What does database administration involve?

Database Administration involves the overall design and management of databases. This is something that your appointed web developer can assist you with.

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How to install Joomla!

Joomla! is a third party software application. See the Joomla Installation Guide for details.

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Why you should store a separate copy of your website backups off-site

We do not guarantee backups. It is advisable that you keep a separate backup of your files and databases remotely.

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What is xneelo’s policy regarding disk usage?

xneelo’s disk usage policy.

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How to access the File Manager

Use the File Manager in konsoleH to manage the structure of your website content, upload files or edit them directly on the server.

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How to restore a backup of your site

Our restore backup tool enables you to restore files and databases with ease. You can even choose how the files are restored.

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How do I interpret the traceroute results?

The traceroute results must be interpreted very carefully. Having a trace in both directions is essential to avoiding several common misinterpretations.

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Does xneelo support ASP?

ASP is specifically designed for the Microsoft environment and is therefore not compatible on our Unix/Linux servers.

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How do I extract files from a Zip or Tar file?

Extract Tar/ Zip files from the command line, or extract files using the ‘File Manager’ in konsoleH. These methods are explained here.

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How do I create a PHP form mailer?

There are online tutorials for how to create a PHP form mailer. We recommend the w3schools website as a helpful resource.

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How to fix a slow website

This article explains reasons for a website being slow or difficult to reach and provides tools and resources to help you fix it.

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What is cgiemail?

CGIemail is a script that allows you to send the contents of a form to an email address. This script is not actively supported on our servers.

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How is my IP subnet allocated?

For any subnet, the breakdown is always as follows on the xneelo network:

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How to tell if a website is secure

Customers will know that they have an active SSL session with a website when their browser displays ‘https://’ and the padlock icon in the address bar.

If a secure session is established between the browser and the web server, the address bar begins with ‘https’ rather than ‘http’.

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