How to repair a hacked website Sites are most often hacked through vulnerabilities in the website code, compromised Content Management Systems or by accessing the site via FTP. Read article
What is allow_url_fopen and what must it be set to? ‘url_fopen’ refers to a PHP directive allowing files to be included from external sources. Read article
How to SSH to your hosting server Connect to a server using UNIX terminal or Putty via SSH. Read article
About xneelo’s award-winning konsoleH control panel konsoleH empowers our customers with control and easy access to a wide range of tools and systems to manage their hosting account. Read article
File Count – Do I have too many files? Inode usage is a reflection of the total number of files or folders in your hosting account. This includes emails, files, folders, images etc. Read article
Why does my home page have a virus? If your home page has been altered this may be as a result of Malware that has been embedded in your code through a Trojan virus on your local computer. Read article
Why are we getting a *Fatal error*: Allowed memory size exhausted? This error occurs when the specified memory limit for PHP is exhausted. This value can be adjusted via the PHP config tool in your Control Panel. Read article
How to secure your website against hackers We use advanced security protocols to secure our network and servers. Your website needs to be secured by you as we do not have access to this layer. Read article
How to update database connection strings via konsoleH We recommend that you use the File Manager in konsoleH to retrieve the configuration file. Alternatively, an FTP program such as FileZilla or CuteFTP. Read article
How to FTP content to a Multiple domain The Multiple Domain’s web content needs to be uploaded into the corresponding sub-folder within the ‘public_html’ directory of the parent domain. Read article
How do I secure my files and folders using permissions? Permissions on files and folders can be modified using the File Manager, through a normal FTP client or via SSH. Read article
How to clear your DNS resolver cache If your IP has changed due to a domain transfer or if you have been moved to a new server, you may see content as it was on the previous server. Read article
Database Indexes for database optimization If you are looking into troubleshooting the performance of a database and the queries that run on it, you can make use of the database feature, Database Indexes. Read article
How to secure your database There are scenarios where databases can become vulnerable to hackers. These situations can be prevented by securing scripts and MySQL statements. Read article
I am not able to use Telnet anymore, what should I do? We recommend using SSH on port 2222 which is the preferred secure method to access servers via Shell. Read article
Configure the wp-config.php file The wp-config.php must be configured to recognise the database associated with your WordPress website. If WordPress is not able to do this automatically, it can be done manually. Read article
Xneelo’s take-down notice period The ECT Act stipulates that the service provider should act expeditiously. ISPA recommends a waiting period of 4 business days. Read article
Xneelo’s policy regarding take-down notices Xneelo receives all take-down notices via the Internet Service Provider’s Association of South Africa (ISPA). We are obliged to act upon these asap. Read article
Does xneelo support Java? Our Managed Servers do not support the Java runtime environment. If you have applications that require Java, you can consider our Self-Managed Servers. Read article
What if I refuse to comply with a take-down notice? Should you refuse to comply with our take-down notice, please do so in writing to abuse@xneelo.com. Read article
What do I do if my website has been compromised by using my FTP access details? A compromised website is a result of your FTP access details being harvested and then used for spam mailing & the hosting of illegal content. Read article
How to check your disk usage via konsoleH Disk quota over-usage notifications are sent monthly. Disk usage can be monitored within konsoleH, allowing you to manage usage and avoid over-use charges. Read article
How to change your FTP password via konsoleH For security reasons, we do not keep a record of FTP passwords. Although forgotten FTP passwords can’t be recovered, they can be reset. Read article
Isn’t xneelo infringing on freedom of speech with its take-down policy? We are obliged to enforce the legal requirements outlined in the ECT Act. As a service provider, it is not our role to adjudicate the validity of a take-down request. Read article
