Temporary Remote Access Control Unit The Temporary Remote KVM console allows you to control, configure and manage your Self-Managed Server from a remote location. Read article
IP allocation We allocate a range of IP addresses (known as a subnet) to customers from the range (known as a supernet) that we have. Read article
How to order more IPs for your Self-Managed Server/Colocation rack Additional IP ranges can be added to your Self-Managed server or colocation rack on request. Read article
How is my IP subnet allocated? For any subnet, the breakdown is always as follows on the xneelo network: Read article
Can I install wireless equipment on the roof of xneelo’s Data Centre Park? No. Our Data Centre Park does not currently provide the facility to install wireless networking equipment. We are investigating alternative options to offer this service. Read article
Can xneelo install my equipment? As this is a Colocation service, xneelo will not assist with equipment installation. Read article
The ‘Remote Hands’ service We offer a ‘Remote Hands’ service. This is in place to ensure optimal maintenance of our network infrastructure, timeous provision of servers, as well as providing hands-on assistance where no self-help service available. Read article
How to request xneelo to route your own IP range xneelo is able to route IPv4 networks on request. A formal request must be submitted to dedicated@xneelo.com. Read our Help Centre guide for more info. Read article
Equipment storage at the data centre Equipment storage can be arranged. Equipment may be delivered to the data centre by a third party to be stored on site for a maximum duration of 7 days. Read article
Obtain traditional access key to your rack A traditional access key will not be handed out to customers. We will retain a key for the rack for emergency access or to reset a passcode. Read article
How to cancel your Colocation Rack in the xneelo Control Panel If you wish to cancel your Colocation Rack, please follow the steps below: Read article
How to order a Colocation Rack via the xneelo Control Panel You may place your order for a Colocation Rack via the xneelo Control Panel. Read article
My rack is closed with 2U blanking plates. Can I remove them? The 2U blanking plates are there to limit the escape of cold air outside the Colocation pod, in order to maintain the temperature and pressure inside. Read article
Data Centre Access for Colocation customers Unattended data centre access allows you to visit your rack at any time, 24×7. Access is only permitted to individuals who have biometric access. Read article
xneelo’s free cooling The concept of free cooling comes from the ability to make use of ambient outside air to cool IT equipment inside a data centre. Read article
Managing and monitoring traffic for Colocation via the xneelo Control Panel Our control panel makes it possible for you to monitor your traffic usage on a regular basis. Read article
Where can I do maintenance on my equipment? You can do equipment maintenance, by removing the equipment from the rack and taking it to the workbench inside the data centre. Read article
How to revoke access to your rack Access to your rack is controlled by you and you’re responsible for the integrity of security protocols. Follow our guide if you want to revoke rack access. Read article
How to cancel your Colocation Rack In order to cancel Colocation services with us, you simply need to follow our step-by-step Help Centre guide. Quick and easy. Read article
Colocation RackAssist Services The RackAssist service is available to all Colocation customers who require assistance from one of our data centre technicians. Read article
Managing and Monitoring traffic for Colocation Our control panel, konsoleH, makes it possible for you to monitor your traffic usage on a regular basis. Read article
How to order a Server or Colocation rack Order your Managed or Self-Managed Server, or your Colocation rack via your online konsoleH control panel. Setup within 1 business day. Read article
Colocation: Getting started Once you’ve ordered your Colocation rack and received confirmation that it is ready, you can get started. Here’s some introductory information to assist you. Read article
Colocation: Data Centre Security and Reliability Security and reliability have been carefully considered and the following measures are in place to provide a trustworthy home for your Colocation servers: Read article
Colocation FAQ This article answers some frequently asked questions about xneelo’s Colocation offering. Read article
