The Temporary Remote Access Control Unit allows you to control, configure and manage your Self-Managed server from a remote location. We provide the Temporary Remote…
We allocate a range of IP addresses (known as a subnet) to customers from the range (known as a supernet) that we have. A subnet…
How to order more IP’s for your Self-managed server/Colocation rack
Additional IP ranges can be added to your Self-Managed server or colocation rack on request, please contact our Dedicated department.
How is my IP subnet allocated?
For any subnet, the breakdown is always as follows on the xneelo network:
Can I install wireless equipment on the roof of xneelo’s Data Centre Park?
No. Our Data Centre Park does not currently provide the facility to install wireless networking equipment. We are investigating alternative options to offer this service….
Can xneelo install my equipment?
As this is a Colocation service, xneelo will not assist with equipment installation. Did you find this article helpful? YesNo
Obtain traditional access key to your rack
A traditional access key will not be handed out to customers. We will retain a key for the rack for emergency access or to reset a passcode.
The ‘Remote Hands’ service
As part of our ongoing Data Centre management, we offer a ‘Remote Hands’ service. This is in place to ensure optimal maintenance of our network…
How to request xneelo to route your own IP range
xneelo is able to route IPv4 networks on request. A formal request must be submitted to email@example.com. Read our Help Centre guide for more info.
Equipment storage at the data centre
Equipment storage can be arranged. Equipment may be delivered to the data centre by a third party to be stored on site for a maximum duration of 7 days.
My rack is closed with 2U blanking plates. Can I remove them?
The 2U blanking plates are there to limit the escape of cold air outside the Colocation pod, in order to maintain the temperature and pressure inside.
Data Centre Access for Colocation customers
Unattended data centre access allows you to visit your rack at any time, 24×7. Access is only permitted to individuals who have biometric access.
xneelo’s free cooling
The concept of free cooling comes from the ability to make use of ambient outside air to cool IT equipment inside a data centre.
Where can I do maintenance on my equipment?
You can do equipment maintenance, by removing the equipment from the rack and taking it to the workbench inside the data centre.
How to revoke access to your rack
Access to your rack is controlled by you and you’re responsible for the integrity of security protocols. Follow our guide if you want to revoke rack access.
How to terminate your Colocation Rack
In order to terminate Colocation services with us, you simply need to follow our step-by-step Help Centre guide. Quick and easy.
Colocation RackAssist Services
The RackAssist service is available to all Colocation customers who require assistance from one of our data centre technicians.
Managing and Monitoring traffic for Colocation
Traffic Monitoring tool Our control panel, konsoleH, makes it possible for you to monitor your traffic usage on a regular basis. Browse to konsoleH and log…
How to order a Dedicated server or Colocation rack
Order your Managed or Self-Managed Dedicated server, or your Colocation rack via your online konsoleH control panel. Setup within 1 business day.
Colocation: Getting started
Once you’ve ordered your Colocation rack and received confirmation that it is ready, you can get started. Here’s some introductory information to assist you.