Temporary Remote Access Control Unit What is a Temporary Remote KVM console? The Temporary Remote KVM console allows you to control, configure and manage your Self-Managed Server from a remote… Read article
IP allocation We allocate a range of IP addresses (known as a subnet) to customers from the range (known as a supernet) that we have. A subnet… Read article
How to order more IP’s for your Self-managed server/Colocation rack Additional IP ranges can be added to your Self-Managed server or colocation rack on request, please contact our Dedicated department. Read article
How is my IP subnet allocated? For any subnet, the breakdown is always as follows on the xneelo network: Read article
Can I install wireless equipment on the roof of xneelo’s Data Centre Park? No. Our Data Centre Park does not currently provide the facility to install wireless networking equipment. We are investigating alternative options to offer this service. Read article
Can xneelo install my equipment? As this is a Colocation service, xneelo will not assist with equipment installation. Read article
Obtain traditional access key to your rack A traditional access key will not be handed out to customers. We will retain a key for the rack for emergency access or to reset a passcode. Read article
The ‘Remote Hands’ service As part of our ongoing Data Centre management, we offer a ‘Remote Hands’ service. This is in place to ensure optimal maintenance of our network… Read article
How to request xneelo to route your own IP range xneelo is able to route IPv4 networks on request. A formal request must be submitted to dedicated@xneelo.com. Read our Help Centre guide for more info. Read article
Equipment storage at the data centre Equipment storage can be arranged. Equipment may be delivered to the data centre by a third party to be stored on site for a maximum duration of 7 days. Read article
My rack is closed with 2U blanking plates. Can I remove them? The 2U blanking plates are there to limit the escape of cold air outside the Colocation pod, in order to maintain the temperature and pressure inside. Read article
Data Centre Access for Colocation customers Unattended data centre access allows you to visit your rack at any time, 24×7. Access is only permitted to individuals who have biometric access. Read article
xneelo’s free cooling The concept of free cooling comes from the ability to make use of ambient outside air to cool IT equipment inside a data centre. Read article
Where can I do maintenance on my equipment? You can do equipment maintenance, by removing the equipment from the rack and taking it to the workbench inside the data centre. Read article
How to revoke access to your rack Access to your rack is controlled by you and you’re responsible for the integrity of security protocols. Follow our guide if you want to revoke rack access. Read article
How to cancel your Colocation Rack In order to cancel Colocation services with us, you simply need to follow our step-by-step Help Centre guide. Quick and easy. Read article
Colocation RackAssist Services The RackAssist service is available to all Colocation customers who require assistance from one of our data centre technicians. Read article
Managing and Monitoring traffic for Colocation Traffic Monitoring tool Our control panel, konsoleH, makes it possible for you to monitor your traffic usage on a regular basis. Browse to konsoleH and log… Read article
How to order a Dedicated server or Colocation rack Order your Managed or Self-Managed Dedicated server, or your Colocation rack via your online konsoleH control panel. Setup within 1 business day. Read article
Colocation: Getting started Once you’ve ordered your Colocation rack and received confirmation that it is ready, you can get started. Here’s some introductory information to assist you. Read article
Colocation: Data Centre Security and Reliability Security and reliability have been carefully considered and the following measures are in place to provide a trustworthy home for your Colocation servers: Read article
