What is Spam? Spam is a generic term that refers to the act of indiscriminately sending unsolicited, unwanted, irrelevant or inappropriate messages via email. Read article
Mailing lists: spam best practices Follow these mailing list industry best practices when sending mail to prevent being labelled a spammer. Read article
What will happen if I have been accused of spamming? We take spam offences seriously and reserve the right to suspend or cancel, without warning, any account that violates our Acceptable Use policy. Read article
How is xneelo notified of spam offences? Complaints are sent to us either by an individual recipient who has been on the receiving end of a spam email or by our network service providers. Read article
How to report spam mail or false positives You can assist us by reporting both true and false spam incidents to us to help train our spam filtering system. Here’s how: Read article
How does the spam filtering system work and how can I manage it? All incoming email is scanned against defined spam criteria. The Spam Filter tool allows you to regulate the extent of spam filtering on your mailbox. Read article
How to enable or disable the spam filter Enable or disable your domain’s spam filter via konsoleH by following these steps. Read article
How to adjust your Spam Filter Score It is possible to adjust the threshold value using the Spam Filter tool in konsoleH. Read article
What, besides using the spam filter, can I do to reduce the amount of spam email I get? This article will explain alternate tips for reducing spam, other than using only the spam filter. Read article
I have a mailing list, how many emails can I send out on my web hosting account? Processing large amounts of mail adversely affects web server performance. It is for this reason that we have strict policies in place for sending mail. Read article
Whitelist or blacklist email tools Find out how to whitelist (unconditionally accept all emails from a particular address/domain) or blacklist (reject) email addresses in this quick guide. Read article
Does xneelo support mailing lists on Managed and Self-Managed Servers? Our Managed and Self-Managed Servers are better suited for the purpose of mailing lists with a set limit of 500 recipients. Read article
Why am I receiving non-related bounce messages in my mailbox? Faking email headers, by viruses or spammers, is called Email Spoofing and is a common in the distribution of viruses and spam mail via the internet. Read article
Where are the emails caught by the spam filter? Emails caught by the spam filtering system are diverted to a separate folder called the spambucket, which is available via your mail client or webmail. Read article
How to set aggressive spam filtering Aggressive spam filtering enables you to customise the intensity with which the Spam Filtering software scores incoming mail. There are three basic levels. Read article
How to add an SPF record Use the Manage DNS tool to create an SPF record for your domain and prevent spammers from spoofing your email address. Read article
How to prevent your email being marked as spam Ensure that your email is not inadvertently marked as spam by following our best practice list of words and characters to avoid. Read article
