Meeting the data processing agreement (DPA) requirement At xneelo, we’ve taken the proactive step to update our Terms of Service in line the requirements in the EU’s General Data Protection Regulation (GDPR). Read article
SiteBuilder – What’s new in the latest version Xneelo offers SiteBuilder, webdesign software provided by developers CM4all. Information on version changes can be found here. Read article
Our details on the SA government Central Supplier Database We are included on the South African government Central Supplier Database. Our Supplier number and Unique code are provided here. Read article
How to bypass Cloudbric WAF You can easily deactivate Cloudbric WAF if you need to do so temporarily, by using the Bypass mode in your Cloudbric WAF dashboard. Read article
How to lodge a complaint We strive to provide products and services of the highest quality. If you are dissatisfied, contact us to lodge or escalate your complaint. Here’s how: Read article
How to order an Internal Transfer on your Managed Server An internal transfer request is sent to a domain administrator to authorize the transfer of a domain to another xneelo customer. Read article
Composer Composer is a dependency management tool for PHP, allowing you to manage the libraries your project depends on. Read article
How to re-allocate a database on your Managed Server Re-allocate a database from your Managed Server to a domain name on your Managed Server by following this guide. Read article
How do I cancel my Managed Server? If your Managed Server is no longer required, notice of cancellation should be provided via your konsoleH control panel. Read article
The ‘Remote Hands’ service We offer a ‘Remote Hands’ service. This is in place to ensure optimal maintenance of our network infrastructure, timeous provision of servers, as well as providing hands-on assistance where no self-help service available. Read article
Enable SSH via konsoleH Enable SSH in order to provide authentication and encryption to ensure that your password and all data sent and received during your sessions are kept safe. Read article
Customisations to our standard Managed Server configuration Xneelo provides trusted hosting for customers, including a stable environment where regular preventative maintenance ensures sustainable, secure and reliable hosting solutions. Read article
How to monitor traffic on Managed Servers All Dedicated Server packages (Fully & Self-managed) include a set monthly traffic quota, which can be monitored and managed via the konsoleH control panel. Read article
About SSD – Solid State Drives An SSD (Solid-State Drive or Solid-State Disk) is a storage device that uses integrated circuits and no moving parts to store data in memory. Read article
What are the responsibilities of an xneelo Reseller? As a xneelo Reseller, you can rely on us for your hosting, which allows you to focus on your business. Choose a Volume Plan or Managed Server. Read article
Security and Reliability Information regarding the responsible security measures we have in place to protect our customers’ data and intellectual property. Read article
How to register a domain on your Managed Server Follow our helpful guide for Managed Server domain registration in a few quick and easy steps using our konsoleH control panel. Read article
Colocation: Getting started Once you’ve ordered your Colocation rack and received confirmation that it is ready, you can get started. Here’s some introductory information to assist you. Read article
Disk Usage Notifications on Managed Servers Notifications about disk-space over-usage for domains on your Managed Dedicated server are sent as a courtesy to assist you in managing these packages. Read article
Create or edit hosting packages on a Managed Server Our Managed Servers are ideal for resellers. Read article
Does xneelo support mailing lists on Managed and Self-Managed Servers? Our Managed and Self-Managed Servers are better suited for the purpose of mailing lists with a set limit of 500 recipients. Read article
What is SiteBuilder? SiteBuilder is a website publishing tool that allows you to create and maintain a professional website using simple WYSIWYG (What You See Is What You Get) application. Read article
Can I order hardware RAID on my Managed Server? Xneelo implements software RAID 1 on all of its Managed Servers. Read article
How to order a Managed Server Order your Managed Server via your online konsoleH control panel. Setup within 1 business day. Read article
