What is DRAC? A DRAC (Dell™ Remote Assistant Card) gives the system administrator of a Self-Managed Commerce remote control of the server hardware and operating system. Read article
Software used on xneelo servers A list of most of the software and versions installed on our shared web hosting as well as Managed hosting servers. Read article
How to Upgrade/Downgrade your Web Hosting package via konsoleH Web hosting packages can easily be upgraded or downgraded within the range of Basic, Standard, Advanced or Master hosting packages via your konsoleH control panel. Read article
How to create a SiteBuilder website SiteBuilder is a website publishing tool that allows you to create and maintain a professional website using a What You See Is What You Get (WYSIWYG) application. Read article
View your Hosting Account and Access Details via konsoleH The details of each hosting package can be viewed on the Account Information page in the konsoleH control panel. Read article
How to place your first order via konsoleH Follow these steps to place your order for our services via konsoleH. Read article
What is Managed Server hosting? A Managed server provides you with an entire web server specifically dedicated to your needs, yet fully administered by our experienced team. Read article
How to transfer a domain to your Managed Server Transfer a domain name directly onto your Managed or Self-Managed Server by following these steps in konsoleH. Read article
Customer number and Admin/Management password Manage your hosting accounts via the konsoleH control panel by logging in with your Customer number or email address & Management password. Read article
How to find your server name via konsoleH The server name on which your domain is hosted, as well as the name(s) of any associated database servers is listed with your domain details in konsoleH. Read article
Self-Managed Servers: Access to Data Centres The procedure for customers with Self-Managed Servers to access the relevant data centres in Cape Town or Samrand. Read article
How to install SiteBuilder via konsoleH We explain how to install the SiteBuilder software via konsoleH. SiteBuilder is a third party website publishing tool that allows you to create a website. Read article
How to upload or download a website An xneelo hosting account provides a home for your website. Your website content is uploaded from your local drive to the xneelo server via FTP. Read article
Windows Server licensing for Self-Managed Servers The Windows operating system is supported on our Self-Managed Servers, where additional license fees apply. Windows Server licenses are available on a month to month basis. Read article
Our backup service Find out more about our backup services for Web hosting and Managed Servers in the case of emergency situations. Read article
How to activate the Windows Remote Desktop Service (RDS) Role and configure the session host Windows Remote Desktop Service (RDS) license: How to activate the RDS role and configure the session host before contacting us for your license. Read article
Self-Managed Server Troubleshooting Guide A Self-Managed Server allows you to create a custom server environment. This troubleshooting guide will assist you with managing common server issues. Read article
What is a Volume Plan? The Volume Plan is ideal for customers who host a number of websites as it includes generous traffic and disk quotas at a fixed monthly fee. Read article
Self-Managed Servers: Password updates Customers with Self-Managed Servers are able to update a number of passwords. Read article
Loading ISO via Remote Control This article will guide you on how to load your OS via the Remote Control Device attached to the server. Read article
Data Protection Compliance FAQ We support the new international (GDPR) and local (POPIA) laws regarding data protection as they raise the bar for data protection, security and compliance. Read article
Colocation: Data Centre Security and Reliability Security and reliability have been carefully considered and measures are in place to provide a trustworthy home for your Colocation servers. Read article
Our role in protecting your data on our managed hosting products A component of our Shared and Dedicated Managed hosting products is the storage of customers’ Website and Email data. Read article
How to change the package type on a Managed Server It is easy to upgrade or downgrade domains on your Managed Server to a different hosting package of your choice via konsoleH. Read article
