Universal Outlook Setup for Windows

Your mailbox is also available online via Webmail.
User Name :
Your user name is your full email address
Incoming Server : mail.
Ports : IMAP 993 / POP 995
Outgoing Server : smtp.
Port : SMTP 465
Encryption: SSL/TLS
 

This guide takes you through the process of setting up an xneelo-hosted email account in any version of Outlook on a Windows device.

To set up your email account on Outlook, first ensure that: 

♦ Replace my-domain.co.za with your domain name


  • Auto Account Outlook Setup

    The auto account setup is for IMAP. If you prefer to use POP, you will need to set up the account manually.

    1. Ensure Outlook is closed.
    2. Click on the Start button and then start typing “Control Panel”.

    1. Open the Control Panel.
    2. Select the search bar in the top right corner and search for “mail”.

    1. Select the result Mail (Microsoft Outlook). The result could also appear as follows: Mail (Microsoft Outlook 32-bit/Microsoft Outlook 64-bit/Microsoft Outlook 2013) – select the result that is appropriate for your device.

    Mail (Microsoft Outlook)

    1. Select Email accounts…

    1. Click New.

    1. Enter Auto Account Setup details and click Next.

    Email info

    1. A new window will appear, click Allow.

    1. Outlook will now automatically configure your account as an IMAP account with all of the correct settings.
    2. Click Finish and then Close. That’s it!

    If this option fails, try the Manual Account Setup below or refer to our Outlook troubleshooting guide.





  • Manual Account Outlook Setup

    If you prefer to use POP, you will need to set up the account manually.

    1. Follow steps 1-7 above.
    2. On the Add Account screen, select Manual setup or additional server types. > Next

    1. Choose POP or IMAP under your Account Type.

    Pop or Imap

    1. Enter all the relevant details:
    • Account type: POP or IMAP (choose IMAP if you want to access your mail on more than one device e.g. laptop and cell phone)
    • Incoming mail server: mail. followed by your domain name e.g. mail.my-domain.co.za
    • Outgoing mail server (SMTP): smtp. followed by your domain name e.g. smtp.my-domain.co.za
    • User Name:  ensure you fill in your entire email address as the username
    • For new hosting accounts, use the server Hostname instead of the Incoming & Outgoing mail servers
    • Select the More Settings… button

    Choose your account type

    1. Select the Outgoing Server tab and ensure that the My outgoing server (SMTP) requires authentication check box is selected, as well as Use same settings as my incoming mail server.

    Outgoing server

    1. Select the Advanced tab.
    2. Check these settings:

    POP Settings

    • The Incoming server port for POP is 995
    • Check the box: This server requires an encrypted connection (SSL/TLS)
    • The Outgoing server (SMTP) port is set to 465
    • Use the following type of encrypted connection is SSL

    Advanced settings

    IMAP Settings

    • The Incoming server port for IMAP is 993
    • Use the following type of encrypted connection is SSL
    • The Outgoing server (SMTP) port is set to 465
    • Use the following type of encrypted connection is SSL
    • The Root folder path must be INBOX

    Advanced settings Imap

    1. Select OK, then Next and Finish.
    2. Your Outlook mail program should now be set up to send and receive mail.



Assist Note

In isolated cases mail.domain (e.g. mail.example.com) and smtp.domain won’t work. In these cases, you will need to use the server name instead e.g. www34.cpt1.host-h.net. Find my server name.

Assist Tip

Email still not working? Read our Troubleshooting Guide

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