0x800CCC12 / 0x800CCC13 / 0x800CCC14 / 0x800CCC15 – Winsock problems This error normally indicates a networking problem, making it impossible for Outlook Express/Windows Live Mail to communicate with the mail server. Read article
How to back up mail or download mail from the server This article describes how to backup mail or download mail from the mail server using either POP, FTP, File Manager or Webmail. Read article
What will happen if I have been accused of spamming? We take spam offences seriously and reserve the right to suspend or cancel, without warning, any account that violates our Acceptable Use policy. Read article
How to report spam mail or false positives You can assist us by reporting both true and false spam incidents to us to help train our spam filtering system. Here’s how: Read article
How to view the headers of an email To understand the path a message took to reach its destination and the time taken for delivery, it is helpful to view the headers of the email message Read article
Why does xneelo use ‘SMTP Authentication’? We employ SMTP authentication to ensure that all outgoing email is sent from an authenticated source. Read article
Where are the emails caught by the spam filter? Emails caught by the spam filtering system are diverted to a separate folder called the spambucket, which is available via your mail client or webmail. Read article
Do you support custom CGI scripts? Custom CGI scripts can be installed on websites hosted on any of our web hosting packages. Read article
I have a mailing list, how many emails can I send out on my web hosting account? Processing large amounts of mail adversely affects web server performance. It is for this reason that we have strict policies in place for sending mail. Read article
How to set up mail forwarding via konsoleH Email forwarding allows you to either copy or redirect mail to other email addresses, either within your domain or to any external email address. Read article
What can I do if my mail program doesn’t work properly with an SMTP Authentication set-up? If you’re accessing your xneelo account through an ISP, you can use their SMTP server for sending mail rather than using our server. You would… Read article
What, besides using the spam filter, can I do to reduce the amount of spam email I get? This article will explain alternate tips for reducing spam, other than using only the spam filter. Read article
What is ‘SMTP Authentication’ and how does it work? SMTP Authentication is the mechanism by which the clients of an ISP identify themselves to the mail server through which send their email. Read article
Why am I being prompted for a strong password when I create or update a mailbox password? The control panel enforces strong passwords. These measures have been put in place to protect your online assets. Read article
How is xneelo notified of spam offences? Complaints are sent to us either by an individual recipient who has been on the receiving end of a spam email or by our network service providers. Read article
How to create a catch-all email address via the xneelo Control Panel The catch-all mail functionality for your domain can be configured to use any of your existing email addresses – either a mailbox or an alias. Read article
Form-to-mail probe prevention with Captcha and JS form validation Prevent Form-to-Email scripts on your website from being abused by using Captcha and/or JS form validation. Read article
How to add an SPF record Use the Manage DNS tool to create an SPF record for your domain and help prevent spammers from spoofing your email address. Read article
Whitelist or blacklist email tools Find out how to whitelist (unconditionally accept all emails from a particular address/domain) or blacklist (reject) email addresses in this quick guide. Read article
Why am I receiving non-related bounce messages in my mailbox? Faking email headers, by viruses or spammers, is called Email Spoofing and is a common in the distribution of viruses and spam mail via the internet. Read article
Mailing lists: spam best practices Follow these mailing list industry best practices when sending mail to prevent being labelled a spammer. Read article
How to adjust your Spam Filter Score in konsoleH It is possible to adjust the threshold value using the Spam Filter tool in konsoleH. Read article
How to enable or disable the spam filter Enable or disable your domain’s spam filter via konsoleH by following these steps. Read article
How to set up an autoresponder An automated reply email (also known as an autoresponder, auto-reply or out-of-office email) can be set up in a number of ways. Read article
