Common mail problems Answer our questions in this comprehensive guide to determine if/or which common mail problem you might currently be experiencing. Read article
What settings can I change with ‘Manage Mailbox’ in Webmail? The Manage Mailbox option in Webmail allows you to change your Email Password, set-up a Forwarder and configure an Auto Responder. Read article
We don’t use xneelo’s e-mail server for sending, why do I have SMTP traffic? When viewing your traffic report in your control panel, the SMTP value displayed is a total of all SMTP traffic done on your domain. Read article
How to manage a legitimate mailing list Below are best-practice guidelines to assist you in maintaining an acceptable mailing list: Administer confirmed ‘opt-in’ mailing lists where the recipient or would-be subscriber provides… Read article
What to do if your mailbox has been compromised Email accounts on our servers are encrypted. However, unauthorised people or applications can still take control of your email account by means of spyware or guessing a weak password. Read article
0x80042108 – Outlook is Unable to Connect to Your Incoming POP3 Server This error may be the result of a temporary server problem, security software blocking the connection, or internet connectivity problems. Read article
How do I check/uncheck ‘Leave a copy of messages on the server’? Email should not be left indefinitely. We advise you delete or store them after 14 days. Mails accumulate quickly and can lead to disk over-usage charges. Read article
Alternative SMTP email sending servers xneelo customers have the option of sending email via their Internet Service Provider’s SMTP servers as an alternative to their xneelo hosted server. Read article
How to change or remove a catch-all email address in the xneelo Control Panel Should you no longer require the catch-all functionality on a mailbox, you can disable the catch-all mailbox. Follow our step-by-step guide. Read article
0x800ccc67 – Cannot Send or Receive Messages The 0x800ccc67 error may be the result of a temporary server problem, security software on your computer blocking the connection. Read article
0x800CCC17 – User cancelled operation This error may occur if the sending and/or receiving operation has been cancelled. Follow the steps below to attempt to resolve the error: Try restarting… Read article
0x800ccc79 – Cannot Send Messages This error is normally due to SMTP authentication not being enabled. Please ensure that your email account is correctly set up. Read article
How to use a catch-all email address A ‘catch-all’ email account collects all messages addressed to non-specified usernames at the domain. Read article
How to add an email signature in Webmail You can create a Webmail signature and add an image to your signature by following our Help Centre’s easy step-by-step process. Read article
How to find missing folders in Webmail Missing Webmail folders is usually due to Webmail not being subscribed to all the available folders on the mail server. Here’s how to subscribe to folders. Read article
How to create email filtering rules Use filtering rules to automatically process incoming mail. Mail can be moved, deleted, replied to, flagged, etc according to specified criteria. Read article
How to manage or create folders in Webmail You can create Webmail folders and manage subscriptions by following our quick and easy step-by-step guide. Read article
How to prevent your email being marked as spam Ensure that your email is not inadvertently marked as spam by following our best practice list of words and characters to avoid. Read article
‘550 relay not permitted’ Enable SMTP Enable SMTP Authentication The same username and password used to retrieve your mail, from the mailserver on which your domain is setup, will apply to… Read article
How to set up email in Outlook 2000 Our step-by-step Help Centre guide for your Outlook 2000 Email Setup. Assisting you in getting started quickly and effortlessly. Read article
How to enable or disable mail via konsoleH If your domain’s email is not hosted by us, it is recommended that you disable local mail delivery for the domain on our hosting server. Read article
How to set up email in Outlook Express A visual step-by-step guide to Outlook Express Email Setup. Our Help Centre aims to help you get started quickly and effortlessly. Read article
How to set up email in Entourage A step-by-step visual guide to your Entourage Email Setup. Helping you get started with our easy to follow Help Centre setup guide. Read article
Android email troubleshooting A step-by-step visual guide to troubleshoot the email setup on your Android device. Read article
