View your invoice via the xneelo Control Panel View and download your invoices under Invoices in the xneelo Control Panel. Read article
How to check your disk usage via the xneelo Control Panel Disk usage can be monitored via the xneelo Control Panel, allowing you to manage usage and avoid over-use charges. Read article
How to change your payment method via the xneelo Control Panel You can see your payment status and change your payment method easily in Payments Details. Read article
What payment methods are accepted by xneelo? Customers can choose one payment method for their xneelo account. There are 2 payment options to choose from, cash annually in advance, or debit order. Read article
How will you bill non-monthly customers for traffic over-usage? We will keep a running tally of our non-monthly customers’ traffic and disk space over-usage charges until this cost exceeds the R70 threshold. Read article
What will happen if I don’t pay for my traffic over-usage? Xneelo will be forced to take corrective action and restrict access to your website. This means that your website may be suspended. Read article
How to confirm payment via the xneelo Control Panel Confirm your payment in the xneelo Control Panel once you have made payment via EFT or direct deposit. Read article
How does xneelo’s Billing Cycle work? We offer a choice between Debit Order or Cash payment methods. Find out more about these payment options and details about our billing cycle. Read article
Can I pay the set-up fee by direct deposit and the monthly hosting fee by debit order? Our billing administration system does not allow for a separation of payment methods. Customers can only have one payment method per account. Read article
Update my VAT number in the xneelo Control Panel Your VAT registration number can be added to your account and kept up to date via the xneelo Control Panel. Read article
How does xneelo calculate the cost for disk space over-usage? This article explains how we calculate charges when your disk space usage exceeds the allocated quota. Read article
How do I qualify for xneelo’s money back guarantee? If you have changed your mind after 7 days or you are not satisfied with our service, you may qualify for our money back guarantee on hosting fees. Read article
Xneelo’s bank account details You may use our banking details to make payments via EFT or direct deposit. Read article
What is xneelo’s refund policy? Customers may be entitled to a refund under specific circumstances. Find out more in this Help Centre article. Read article
Why does my debit order amount differ from month to month? Reasons for your debit order amount to differ from month to month are outlined here. Read article
Why have my services been suspended if I have paid? There are a number of reasons why your services may be suspended and provision should be made for delays in transfers between financial institutions. Ensure that you have confirmed your payment via your control panel. Read article
Why is my payment due date in the past? xneelo has a strict 7-day payment window for invoices (cash basis). Email payment reminders are a courtesy that we extend to our clients for their benefit. Read article
Why have I not received payment reminders via SMS or email? Please keep your contact details up to date (email address and contact numbers) as this information is used to stay in touch with you. Read article
How to reactivate your account If your hosting account has been deactivated due to non- or late-payment, you are able to have it reactivated immediately at any time of day. Read article
Why am I charged a domain transfer fee? While xneelo does not charge a fee to transfer domains to us, our chosen registrar, Tucows, charges a domain renewal fee to transfer domains to them. Read article
Debit order FAQ This article answers some frequently asked questions about xneelo’s debit order process. Read article
How to settle your invoice by card via the xneelo Control Panel Your cash invoice can be settled by online card payment via the xneelo Control Panel. Read article
How to change your banking details via the xneelo Control Panel Update the bank account details used for your debit order in a few steps via the xneelo Control Panel. Read article
Updates to hosting features and pricing We’re making adjustments to the features and pricing of our Managed Hosting services from 1 June 2025. Read article
How to cancel your order within the 7 day grace period via the xneelo Control Panel We offer a 7-day grace period on new orders. Read article
