What are DMARC records? DMARC records instruct email receivers on how to handle emails that do not pass DMARC authentication and specifies the destination for reports on email authentication statistics. Read article
How to change or remove a catchall email address The catchall function can be changed to any other mailbox or alias on your domain, or removed if the catchall functionality is not needed. Read article
How to create a catchall email address If you require the catchall mail functionality for your domain, it can be configured to use any of your existing email addresses. Read article
Universal Outlook Setup for Windows This guide takes you through the process of setting up an email account in any version of Outlook on a Windows device. Read article
How to adjust your Spam Filter Score via the xneelo Control Panel All incoming emails to our servers are evaluated for their likelihood of being spam and given a rating based on certain criteria. Your spam filter level may be adjusted via your control panel Read article
Hassle-free automatic set up of Mac Mail Discover our Auto-configuration Tool that will set up your xneelo domain email address on your Apple device or computer with just a few clicks. Read article
Ensure your email settings are configured correctly Xneelo offers SSL/TLS for mail. This means that you can use either your domain name (if both website and mail for your domain are hosted with us) or your server name in your email settings. Read article
How to create a new email address Follow this step-by-step guide to setup new email addresses (mailboxes or accounts) or mail aliases for your domain via konsoleH. Read article
How to change a stored password in Thunderbird The password isn’t stored together with the mail account details, so you need to access the Thunderbird Password Manager if your mail password changes. Read article
How to sync sent mail across devices This tutorial explains how to sync your Sent mail so that emails sent on one device reflect on any other devices using the same mail account. Read article
How to purchase additional mailboxes on your current hosting package You can order additional mailboxes to be added to your current hosting package without having to upgrade. Follow this step-by-step guide on how to do this via konsoleH. Read article
Blacklist and Whitelist email The konsoleH Black and Whitelist tools allow you to blacklist or whitelist email addresses. Read article
How to set up email in Outlook Mobile A step-by-step visual guide to setting up your domain email in the Outlook Mobile app for iOS or Android. Read article
Troubleshoot errors in the setup of macOS Sierra, Mojave, Catalina, Big Sur, Monterey or Ventura mail A step-by-step visual guide to troubleshooting errors in the setup of macOS Sierra, Mojave, Catalina, Big Sur, Monterey or Ventura mail Read article
Mailbox storage limits This article guides you on the steps needed to limit the maximum email message size of incoming mail. Read article
How to edit or delete a mailbox Your email addresses can be managed in konsoleH. Follow this step-by-step guide to reset your mailbox password, edit forwarders and autoresponders, or delete them. Read article
How to view your email You can access your domain’s email via a desktop or mobile mail client of your choice, or online via Webmail. Read on to find out how to view your email using either option. Read article
Set up email for domains in transfer Avoid any loss or downtime. This article will guide you through the steps needed to create and set up your email accounts during your domain transfer to xneelo. Read article
How to limit the maximum size of email messages you receive Follow these quick steps to set up a size limit for email messages you receive. Read article
What is the maximum email message size? Do you need to send large emails? We unpack the limit our servers allow for messages to be sent or received, and we recommend alternative means of sending large mails. Read article
iPhone & iPad mail troubleshooting Your step-by-step visual guide to iPhone & iPad mail troubleshooting. We help you sport the problem for a quick and easy setup. Read article
Outlook 2011 for Mac troubleshooting Use our visual step-by-step Outlook Mac troubleshooting guide to ensure a quick and easy email setup for your Mac device. Read article
Outlook for Mac (Microsoft 365) This step-by-step guide takes you through the process of setting up a new xneelo email account in Office 365’s Outlook for Mac. Read article
How to set up email in Outlook 2011 for Mac This guide takes you step-by-step through the process of setting up a new email account in Outlook for Mac. Read article
Mail OS X El Capitan troubleshooting A step-by-step visual troubleshooting guide to El Capitan Mail setup. Read article
How to auto set up your email address in Mac Mail Use this auto-configuration tool to quickly and easily set up your mail accounts on any Mac device. Read article
POP vs IMAP – What’s the difference? We clarify the debate around POP vs IMAP. POP, if you always access your mail on only one device. IMAP, if you access your mail on multiple devices. Read article
Troubleshoot errors using your domain email address in Gmail If your domain email address is set up in Gmail and it is no longer working, then here’s how to edit the server settings. Read article
How to set up your domain email in Gmail Your email addresses associated with your domains hosted at xneelo can be setup in any mail client. Here’s how to set up in Gmail. Read article
How to set up your email in Gmail for mobile This guide takes you step-by-step through the process of setting up a new email account in Gmail on your cell phone or tablet. Read article
How to set up email in Apple Mail This article will take you step-by-step through the process of setting up your xneelo email address in Apple Mail. Read article
Set up email in OS X El Capitan Try our Auto Configuration app to set up your new Apple or Mac Mail account ⇒ here Alternatively, follow this tutorial to manually set up… Read article
Set up email in OS X Yosemite Mail This article will take you step-by-step through the process of setting up your Mac Mail in version OS X Yosemite. Read article
Set up email in macOS Sierra, Mojave, Catalina, Big Sur, Monterey or Ventura The steps in this guide will help you to set up a new email account in macOS Sierra Mail/ Mojave with SSL. Ensure you have your password and server name. Read article
Webmaster mailbox (kH 1) The default setup of a new hosting account includes one mailbox, called webmaster. Here we describe how to edit this mailbox in konsoleH 1. Read article
Manage mail (kH1) The Manage Accounts tool in konsoleH allows you to manage the functionality of mailboxes/email addresses associated with your domain. Read article
How to edit or delete a mailbox (kH1) This article explains how to use the Manage Accounts tool in konsoleH 1 to edit or delete mail accounts. Read article
How to create a mailbox Mailboxes are created and managed via the Manage Mail tool in konsoleH. Read article
Troubleshooting guide for Outlook 2016 & Microsoft 365 A step-by-step visual guide to troubleshoot your email setup in Outlook 2016 for Office 365. Read article
How to update your email password in your Mac Keychain Before changing the password for your email account in your Mac mail, you need to change and save this password in your Keychain. Read article
How to connect to Outlook Live (Office 365) Microsoft removed the ability to connect any other accounts to Outlook.com and Outlook.live.com on May 10, 2021. Read article
How to set up email in Outlook 2016 or Microsoft 365 A step-by-step visual guide to setup a new email address in Outlook 2016 and Microsoft 365. Read article
How to import or export Webmail contacts Email contacts can be imported from an existing address book in another mail programme to Webmail, or exported from Webmail. Read article
How to set up email in Outlook.com Microsoft removed the ability to connect any other accounts to Outlook.com on May 10, 2021. Read article
Mailbox Security Tips Simple ways to protect your mailbox from hackers, including tips on creating strong passwords, and how to check if your mail is secretly being intercepted. Read article
How to set up email in Outlook 2016 for Mac This visual guide takes you step-by-step through the process of setting up a new email account in Outlook 2016 for Mac. Read article
Email step-by-step setup These easy-to-follow visual guides provide step-by-step instructions on how to set up and troubleshoot your email program. Read article
Outlook 2016 for Mac troubleshooting Use our visual step-by-step guide to help troubleshoot problems setting up your domain email address in Outlook 2016 for Mac. Read article
How to use Google Calendar with your domain email address Google Calendar is easy to use with any email address, including your domain’s email address with xneelo – you don’t have to use a Gmail address. Read article
What is Spam? Spam is a generic term that refers to the act of indiscriminately sending unsolicited, unwanted, irrelevant or inappropriate messages via email. Read article
Mac Mail auto-configuration step-by-step Step-by-step details on how to automatically set up your mail account on any Mac device. Read article
Mailbox Security Checks A common method of fraud is to crack the password of a mailbox and then add an email forwarder, allowing the skimming of private information. Read article
How to set up email in Outlook 2013 A step-by-step visual guide to setup a new email address in Outlook 2013. Read article
How to add DKIM records for mail A DKIM record allows recipient mail servers to check whether an email that is claiming to come from a specific domain, is authorised to be sent. Read article
How does the spam filtering system work and how can I manage it? All incoming email is scanned against defined spam criteria. The Spam Filter tool allows you to regulate the extent of spam filtering on your mailbox. Read article
How to set up email in Thunderbird for Mac Follow or visual step-by-step Thunderbird Mac email setup to avoid frustration and have your emails functioning as soon as possible. Read article
About the webmaster mailbox All hosting accounts include an optional webmaster mailbox. If mail is sent from outside the domain, the webmaster mailbox is needed for bounce messages. Read article
Email FAQs Email FAQs: Frequently asked questions and answers about email setup and troubleshooting. Click on a link to see your specific question answered. Read article
Mail sending scripts: RFC compliance All scripts that send email via our servers must conform to RFC standards. We suggest fixes for common reasons for non-compliance. Read article
How to set up email in Thunderbird Set up your emails quickly and efficiently by following our step-by-step Thunderbird email setup guide. Screenshots are provided. Read article
Enable SSL/TLS for email SSL can be enabled to securely send and receive email. Use the server name and correct ports when setting up email. Read article
How to set up email on Android A step-by-step visual guide to set up email on your Android device. Read article
How to set up email in Windows 10 Mail A step-by-step visual guide to set up Windows 10 Mail on a desktop or mobile. Read article
Access Webmail Consider using Webmail If you need to check your email from another computer. It can be used anywhere, in conjunction with programs such as Outlook. Read article
How to set up email on iPhone & iPad A step-by-step visual guide to setting up Mail on your iPhone or iPad. Read article
Mail OS X Yosemite troubleshooting A step-by-step visual troubleshooting guide to set up Mac Mail Yosemite. Read article
How to set up email in Outlook 2010 Our Help Centre guide provides you step-by-step visuals for a quick and efficient Outlook 2010 email setup. Read article
How to set up email in Outlook 2007 A step-by-step visual guide to setup email in Outlook 2007. Read article
How to change your email password Mail passwords can be reset by domain administrators via konsoleH or by mail users via Webmail. Forgotten passwords can be reset in konsoleH. Read article
Outlook 2013 troubleshooting A step-by-step visual guide to troubleshooting your email setup in Outlook 2013. Read article
Apple Mail troubleshooting A step-by-step Apple Mail troubleshooting guide to help you spot the problem and ensure a quick and easy email setup follows. Read article
How to set up email in Windows Live Mail Follow our quick guide to Windows Live Mail setup. Our Help centre Screenshots provides you with step-by-step assistance. Read article
How to set up email in Windows 8 Mail A step-by-step visual guide to set up your email in Windows 8 Mail. Read article
Thunderbird email troubleshooting A step-by-step guide to help troubleshoot and fix errors in the setup of your Thunderbird email account. Read article
Outlook 2007 email troubleshooting A step-by-step visual guide for Outlook 2007 email troubleshooting to help you set up your mail client. Read article
How to set up email in Outlook 2002 / 2003 Our step-by-step Help Centre guide for your Outlook 2002 / 2003 email setup. Assisting you in getting started quickly and efficiently. Read article
Windows Live Mail troubleshooting A step-by-step visual guide to help you in regards to Windows Live Mail troubleshooting. We help you spot the problem for a quick and easy setup. Read article
Outlook 2010 troubleshooting A step-by-step guide to Outlook 2010 troubleshooting. Refer to this guide when having trouble installing your outlook 2010 email. Read article
Thunderbird for Mac troubleshooting A step-by-step visual troubleshooting guide to help you set up Thunderbird Mac. The first step is to check your existing account settings. Read article
Windows 8 Mail troubleshooting A step-by-step visual guide to troubleshoot the set up of your Windows 8 Mail. Read article
Windows 10 Mail troubleshooting A step-by-step visual guide to troubleshoot the set up Windows 10 Mail on a desktop or mobile. Read article
Outlook 2002 / 2003 email troubleshooting A step-by-step visual guide for Outlook 2002 / 2003 email troubleshooting. This guide will assist you in solving install problems you might be experiencing Read article
Android email troubleshooting A step-by-step visual guide to troubleshoot the email setup on your Android device. Read article
How to set up email in Entourage A step-by-step visual guide to your Entourage Email Setup. Helping you get started with our easy to follow Help Centre setup guide. Read article
How to set up email in Outlook Express A visual step-by-step guide to Outlook Express Email Setup. Our Help Centre aims to help you get started quickly and effortlessly. Read article
How to enable or disable mail If your domain’s email is not hosted by us, it is recommended that you disable local mail delivery for the domain on our hosting server. Read article
How to set up email in Outlook 2000 Our step-by-step Help Centre guide for your Outlook 2000 Email Setup. Assisting you in getting started quickly and effortlessly. Read article
‘550 relay not permitted’ Enable SMTP Enable SMTP Authentication The same username and password used to retrieve your mail, from the mailserver on which your domain is setup, will apply to… Read article
How to prevent your email being marked as spam Ensure that your email is not inadvertently marked as spam by following our best practice list of words and characters to avoid. Read article
How to create email filtering rules Use filtering rules to automatically process incoming mail. Mail can be moved, deleted, replied to, forwarded, flagged, etc according to specified criteria. Read article
How to manage or create folders in Webmail You can create Webmail folders and manage subscriptions by following our Help centre’s quick and easy step-by-step guide. Read article
How to find missing folders in Webmail Missing Webmail folders is usually due to Webmail not being subscribed to all the available folders on the mail server. Here’s how to subscribe to folders. Read article
How to add an email signature in Webmail You can create a Webmail signature and add an image to your signature by following our Help Centre’s easy step-by-step process. Read article
How to use a catch-all email address A ‘catch-all’ email account collects all messages addressed to non-specified usernames at the domain. Read article
0x800ccc79 – Cannot Send Messages This error is normally due to SMTP authentication not being enabled. Please ensure that your email account is correctly set up. Read article
0x800ccc67 – Cannot Send or Receive Messages The 0x800ccc67 error may be the result of a temporary server problem, security software on your computer blocking the connection. Read article
0x800CCC17 - User cancelled operation This error may occur if the sending and/or receiving operation has been cancelled. Follow the steps below to attempt to resolve the error: Try restarting… Read article
How to change or remove a catch-all email address in the xneelo Control Panel Should you no longer require the catch-all functionality on a mailbox, you can disable the catch-all mailbox. Follow our step-by-step guide. Read article
Alternative SMTP email sending servers xneelo customers have the option of sending email via their Internet Service Provider’s SMTP servers as an alternative to their xneelo hosted server. Read article
How do I check/uncheck ‘Leave a copy of messages on the server’? Email should not be left indefinitely, we advise you delete or store them after 14 days. Mails accumulate quickly and can lead to disk over-usage charges. Read article
0x80042108 – Outlook is Unable to Connect to Your Incoming POP3 Server This error may be the result of a temporary server problem, security software blocking the connection, or internet connectivity problems. Read article
What to do if your mailbox has been compromised Email accounts on our servers are encrypted. However, unauthorised people or applications can still take control of your email account – compromised mailbox Read article
How do I view my Mail Logs? The Mail Logs report in konsoleH provides delivery reports on mail sent to and from email addresses on your domains. These logs are kept for 60 days. Read article
How to manage a legitimate mailing list Below are best-practice guidelines to assist you in maintaining an acceptable mailing list: Administer confirmed ‘opt-in’ mailing lists where the recipient or would-be subscriber provides… Read article
We don’t use xneelo’s e-mail server for sending, why do I have SMTP traffic? When viewing your traffic report in konsoleH, the SMTP value displayed is a total of all SMTP traffic done on your domain. This consists of… Read article
What settings can I change with ‘Manage Mailbox’ in Webmail? The Manage Mailbox option in Webmail allows you to change your Email Password, set-up a Forwarder and configure an Auto Responder. Read article
Common mail problems Answer our questions in this comprehensive guide to determine if/or which common mail problem you might currently be experiencing. Read article
How to set up an autoresponder An automated reply email (also known as an autoresponder, auto-reply or out-of-office email) can be set up in a number of ways. Read article
How to enable or disable the spam filter Enable or disable your domain’s spam filter via konsoleH by following these steps. Read article
How to adjust your Spam Filter Score It is possible to adjust the threshold value using the Spam Filter tool in konsoleH. Read article
Mailing lists: spam best practices Follow these mailing list industry best practices when sending mail to prevent being labelled a spammer. Read article
Why am I receiving non-related bounce messages in my mailbox? Faking email headers, by viruses or spammers, is called Email Spoofing and is a common in the distribution of viruses and spam mail via the internet. Read article
Whitelist or blacklist email tools Find out how to whitelist (unconditionally accept all emails from a particular address/domain) or blacklist (reject) email addresses in this quick guide. Read article
How to add an SPF record Use the Manage DNS tool to create an SPF record for your domain and prevent spammers from spoofing your email address. Read article
Form-to-mail probe prevention with Captcha and JS form validation Prevent Form-to-Email scripts on your website from being abused by using Captcha and/or JS form validation. Read article
How to create a catch-all email address via the xneelo Control Panel The catch-all mail functionality for your domain can be configured to use any of your existing email addresses – either a mailbox or an alias. Read article
How is xneelo notified of spam offences? Complaints are sent to us either by an individual recipient who has been on the receiving end of a spam email or by our network service providers. Read article
How to set aggressive spam filtering Aggressive spam filtering enables you to customise the intensity with which the Spam Filtering software scores incoming mail. There are three basic levels. Read article
Why am I being prompted for a strong password when I create or update a mailbox password? konsoleH assists customers by enforcing strong passwords. These measures have been put in place to protect your online assets. Read article
What is ‘SMTP Authentication’ and how does it work? SMTP Authentication is the mechanism by which the clients of an ISP identify themselves to the mail server through which send their email. Read article
What, besides using the spam filter, can I do to reduce the amount of spam email I get? This article will explain alternate tips for reducing spam, other than using only the spam filter. Read article
What can I do if my mail program doesn’t work properly with an SMTP Authentication set-up? If you’re accessing your xneelo account through an ISP, you can use their SMTP server for sending mail rather than using our server. You would… Read article
How to set up mail forwarding Email forwarding allows you to either copy or redirect mail to other email addresses, either within your domain or to any external email address. Read article
I have a mailing list, how many emails can I send out on my web hosting account? Processing large amounts of mail adversely affects web server performance. It is for this reason that we have strict policies in place for sending mail. Read article
Do you support custom CGI scripts? Custom CGI scripts can be installed on websites hosted on any of our web hosting packages. Read article
Where are the emails caught by the spam filter? Emails caught by the spam filtering system are diverted to a separate folder called the spambucket, which is available via your mail client or webmail. Read article
Why does xneelo use ‘SMTP Authentication’? We employ SMTP authentication to ensure that all outgoing email is sent from an authenticated source. Read article
How to view the headers of an email To understand the path a message took to reach its destination and the time taken for delivery, it is helpful to view the headers of the email message Read article
How to report spam mail or false positives You can assist us by reporting both true and false spam incidents to us to help train our spam filtering system. Here’s how: Read article
What will happen if I have been accused of spamming? We take spam offences seriously and reserve the right to suspend or cancel, without warning, any account that violates our Acceptable Use policy. Read article
How to backup mail or download mail from the server This article describes how to backup mail or download mail from the mail server using either POP, FTP, konsoleH File Manager or Webmail. Read article
0x800CCC12 / 0x800CCC13 / 0x800CCC14 / 0x800CCC15 – Winsock problems This error normally indicates a networking problem, making it impossible for Outlook Express/Windows Live Mail to communicate with the mail server. Read article
