Managed WordPress Hosting FAQ

Features

• Why would I select Managed WordPress over regular hosting?
  
  

  With Managed WordPress Hosting, we take care of the installation, updates, and backups of WordPress, so you can focus on your website. We even include free Starter Sites with demo content and WordPress training to help you build your first website.

  
  

• How many websites are supported?
  
  

  Managed WordPress Hosting by xneelo supports one live site and one staging site.

  
  

• Is the WordPress multisite feature supported?
  
  

  The WordPress multisite feature is not supported yet.

  
  

• Is a debugging option included?
  
  

  This feature is not available yet.

  
  

Trial Period

• How long is the trial period?
  
  

  The free trial period is 30 days.

  
  

• What will happen to my website when the 30-day trial ends?
  
  

  You will be given the option to keep your website by upgrading to a paid Managed WordPress Hosting subscription.

  
  

Themes and Plugins

• Can I change my theme later?
  
  

  Yes, you can. To install a new Starter Site, go to the xneelo welcome panel and choose from the 6 custom Starter Sites. To install a theme you already own, go to ‘Appearance’, select ‘Themes’ and then select ‘Add New’.

  
  

• Can I use my own theme?
  
  

  Yes. To install a theme you already own, go to ‘Appearance’, select ‘Themes’ and then select ‘Add New’. From this page, you can also install a new, free wordpress.org theme.

  
  

• Can I install additional plugins?
  
  

  Yes. You can install additional plugins.

  
  

• Will xneelo automatically update my WordPress versions, themes and plugins?
  
  

  Managed WordPress Hosting includes the option to auto-update your themes and plugins.

  
  

• Is the Athletic Starter Site available for use outside of Managed WordPress?
  
  

  The Athletic Starter Site is only available within xneelo’s Managed WordPress Hosting. The Starter Site may not function correctly should you migrate away from Managed WordPress Hosting.

  
  

Making website changes

• If I make a mistake on my site, can I roll back the changes?
  
  

  Yes. An initial backup is created when you start a new trial and daily backups can be scheduled to run automatically. You can also create a new backup at any time. To roll back changes, access your most recent backups and restore the version of your choice. You can also give your backup(s) a custom name, making them easy to identify.

  
  

• Can I change my website and who can I talk to if I break something?
  
  

  You have complete freedom to create your own website. When making big changes, we recommend creating an instant backup first, just in case you break something and need to roll back the changes. If you’ve attached a domain to your website and it’s live, we recommend using your staging site to test out big changes first. But don’t worry – if you need help restoring a backup of your website, or creating a staging site, our Support team is always available to assist.

  
  

Moving your website

• Will I be able to move my WordPress website from shared hosting to Managed WordPress Hosting?
  
  

  Website migration support is currently not available but we plan to have a solution that
  will support WordPress website migrations in the near future.

  
  

• What will happen to my website if I decide to move to another web hosting provider?
  
  

  If you decide to leave xneelo, you can download a backup of your WordPress website by using a plugin such as Duplicator. Duplicator makes it easy to migrate, copy, move or clone a site from one location to another.

   

  Note: If you download a backup of your WordPress website using xneelo’s backup tool, work will be required to import the backup when changing providers. Plugins such as Duplicator allow you to move your website without the assistance of a developer.

  
  

Security

• What security is included in my xneelo Managed WordPress package?
  
  

  Our web servers include ModSecurity, a web application firewall (WAF) that monitors the traffic to your website and blocks the most malicious activity.

  
  

• Is an SSL/TLS certificate included?
  
  

  Yes, a free SSL/TLS certificate from Let’s Encrypt is automatically installed on all Managed WordPress websites.