How to log in across konsoleH and the xneelo Control Panel at the same time Find out how to access your konsoleH domains and hosting products from the xneelo Control Panel. Read article
Services available via the konsoleH control panel Your konsoleH control panel allows you to self–manage many aspects of your hosting and email package. View available options under the Hosting and Account services. Read article
Change your Payment Method or Interval via konsoleH If you want to change your payment method or debit order date, then follow these instructions. Remember, only one payment method per account. Read article
How to transfer your ccTLD (Country code top-level domain) via konsoleH Move your local domain to xneelo. Follow our step-by-step guide to transfer your .co.za, .org.za or .net.za domain with website hosting and email. Read article
View your invoice via konsoleH The Statement Overview tool in konsoleH provides detailed billing information with access to current and past invoices. Read article
Domain Transfer Manager Did you know? You can easily transfer your domain to xneelo via konsoleH. Follow our step-by-step guide on how to do this. Read article
Global (gTLD) domain transfer guide: how to move to xneelo Follow our step-by-step guide for a global domain transfer to xneelo, including .com .net .info .biz .org .tv .mobi .co .cc .de .eu .capetown .joburg .durban and .africa. Read article
How to change your banking details via konsoleH Follow these steps to easily update your payment method or banking details for your debit order via the Account Admin tab in konsoleH. Read article
How to manage a domain’s DNS records via konsoleH Update DNS records for your domain using the Manage DNS tool in konsoleH. This includes adding, deleting, importing and exporting records. Read article
How to edit or delete a mailbox via konsoleH Your email addresses can be managed in konsoleH. Follow this step-by-step guide to reset your mailbox password, edit forwarders and autoresponders, or delete them. Read article
How to access the File Manager via konsoleH Use the File Manager in konsoleH to manage the structure of your website content, upload files or edit them directly on the server. Read article
How to register a domain via konsoleH Registering your domain is easy with xneelo’s online ordering process. Follow these visual steps to secure your preferred domain name. Read article
How to update your domain registration details via konsoleH This Help Centre article shows you step-by-step how to submit an update request for your domain’s registrant or admin contact details via konsoleH. Read article
How to move your website Keep your hosting services active while you transfer your website. This article guides you on moving websites from one host or server to another, without any downtime. Read article
How to update database connection strings via konsoleH We recommend that you use the File Manager in konsoleH to retrieve the configuration file. Alternatively, an FTP program such as FileZilla or CuteFTP. Read article
How to change your email password via konsoleH Mail passwords can be reset by domain administrators via konsoleH or by mail users via Webmail. Forgotten passwords can be reset in konsoleH. Read article
How do I cancel my Managed Server? If your Managed Server is no longer required, notice of cancellation should be provided via your konsoleH control panel. Read article
How to check your disk usage via konsoleH Disk quota over-usage notifications are sent monthly. Disk usage can be monitored within konsoleH, allowing you to manage usage and avoid over-use charges. Read article
What Privileges do Contacts have? Did you know that each xneelo account allows you to specify authorised access to various individuals, according to their role? Refer to this detailed table. Read article
How to transfer a WordPress site to xneelo via konsoleH Transfer your WordPress site to xneelo without the hassle. Read on to find out how to do this from downloading your site, to transferring your domain name to us. Read article
How to reset or update your passwords Use this step-by-step guide to reset or update the various passwords on your hosting account, including FTP, email, and database passwords. Read article
How to manually install WordPress via konsoleH This article shows how to install WordPress to your hosting account manually in situations where you prefer not to use the automated AppInstaller. Read article
How to manually install WordPress on a sub- or Multiple domain via konsoleH This article will guide you in manually installing WordPress on a sub- or multiple domain. Read article
Sign up as a user with an existing account Here’s how to sign up as a user in the xneelo Control Panel if you already have a konsoleH xneelo account. Read article
How to keep track of your website’s traffic usage via konsoleH While all hosting accounts offer unlimited traffic, details of the various forms of traffic can be viewed in the Traffic Report in konsoleH. Read article
Cronjob Manager in konsoleH Use the Cronjob Manager in konsoleH to create and delete cronjobs, and perform other functions including manual runs and editing. Read article
How does the spam filtering system work and how can I manage it? All incoming email is scanned against defined spam criteria. The Spam Filter tool allows you to regulate the extent of spam filtering on your mailbox. Read article
How to use ‘Tar’ and ‘Zip’ to compress files via konsoleH Tar & zip commands are used to compress website content and expedite the download process. Tar is common for Unix & Zip is common for Windows. Here’s how: Read article
How to enable or disable the spam filter Enable or disable your domain’s spam filter via konsoleH by following these steps. Read article
How to monitor traffic on Managed Servers All Dedicated Server packages (Fully & Self-managed) include a set monthly traffic quota, which can be monitored and managed via the konsoleH control panel. Read article
How to reduce your disk usage via konsoleH Avoid disk overusage fees by removing unnecessary files and folders from your hosting account. Read article
Mailbox storage limits This article guides you on the steps needed to limit the maximum email message size of incoming mail. Read article
How to adjust your Spam Filter Score in konsoleH It is possible to adjust the threshold value using the Spam Filter tool in konsoleH. Read article
Whitelist or blacklist email tools Find out how to whitelist (unconditionally accept all emails from a particular address/domain) or blacklist (reject) email addresses in this quick guide. Read article
How to Upgrade/Downgrade your Web Hosting package via konsoleH Web hosting packages can easily be upgraded or downgraded within the range of Basic, Standard, Advanced or Master hosting packages via your konsoleH control panel. Read article
How to use the Disk Cleanup tool The Disk Cleanup Tool allows you to manage your disk usage effectively by specifying how often email logfiles should be cleared. Read article
How to purchase additional mailboxes on your current hosting package via konsoleH You can order additional mailboxes to be added to your current hosting package without having to upgrade. Follow this step-by-step guide on how to do this via konsoleH. Read article
How to order a Multiple domain via konsoleH These add-on domains are hosted on the sub-directory of a primary hosting package. They include one mailbox and share the parent account resources. Read article
How to manage FTP Users via konsoleH The FTP Users tool (available on Standard accounts or higher) allows you to create multiple FTP users for a single Web hosting account. Read article
How to change your FTP password via konsoleH For security reasons, we do not keep a record of FTP passwords. Although forgotten FTP passwords can’t be recovered, they can be reset. Read article
How to cancel your SiteBuilder package via konsoleH Your SiteBuilder account, including all content, features, and functionality, will be permanently removed from our system. Read article
How to order a subdomain via konsoleH A subdomain allows you to host a separate website using your current domain name, without needing to register an additional domain name. Read article
Authorised Contacts and their Access Rights Set up and maintain a list of additional contacts for your account, depending on the access privileges they require. Read article
How to cancel your hosting and delete the domain via konsoleH The Hosting Services tab on konsoleH allows you to manage your xneelo hosting services and domains, including cancellations. Read article
How to upgrade your SiteBuilder package via konsoleH Upgrade your SiteBuilder package to the SiteBuilder Standard via konsoleH. You will need to be logged in at Admin Level to do so. Read article
How to cancel your hosting but keep the domain via konsoleH Management of your xneelo services is done via konsoleH. On cancelling hosting, the domain can be deleted, remain registered or be transferred away. Read article
How to view the domain status on a Managed Server How to view the status of domains on a Managed server, which can be Active, Deleted, Locked, in Transfer, in Processing, or in the cancellation period. Read article
Customer number and Admin/Management password Manage your hosting accounts via the konsoleH control panel by logging in with your Customer number or email address & Management password. Read article
How to create a new email address via konsoleH Follow this step-by-step guide to setup new email addresses (mailboxes or accounts) or mail aliases for your domain via konsoleH. Read article
What directives can be changed with the ‘PHP Config’ tool via konsoleH? We outline the directives that can be changed via the ‘PHP Config’ tool and how to make these changes in five easy steps via konsoleH. Read article
How to exclude / include packages from your Volume Plan All the domains located within the same location as your Volume Plan are automatically included. You may exclude packages via konsoleH. Read article
Create or edit hosting packages on a Managed Server Our Managed Servers are ideal for resellers. Read article
How to order a Volume Plan via konsoleH The Volume Plan is ideal for resellers who host a number of websites as it allows you to structure your hosting according to your needs. Here’s how to order Read article
How to enable the displaying of PHP error messages via konsoleH If you require PHP error messages to be displayed in the web browser then you will need to enable the PHP flag called, ‘display_errors’. Read article
How to upgrade a Domain Registration to a hosting package on your Managed Server To upgrade your Registration Only domain to a hosting package on your Managed Server via konsoleH, refer to this guide. Read article
How to upgrade a Domain Registration to a hosting package on a Volume Plan via konsoleH To upgrade your Registration Only domain to a hosting package within your Volume Plan via konsoleH, refer to this guide. Read article
How to change your database password via konsoleH It is good practice to change your passwords regularly to prevent unauthorised access to your information. Read article
How to change your konsoleH Admin/Management password Your Admin/Management password is used to access your konsoleH control panel and controls all aspects of your hosting account. Read article
How to confirm payment via konsoleH It is not necessary to send proof of payment to xneelo. Confirm your payment via Account Admin in konsoleH. Read article
How do I view my Mail Logs via konsoleH? The Mail Logs report in konsoleH provides delivery reports on mail sent to and from email addresses on your domains. These logs are kept for 60 days. Read article
How to adjust mail quotas on your Managed Server To adjust the mail quota for a package on your Managed Server: Browse to konsoleH and log in at Admin level Select or search for… Read article
How to repair or optimise a database via konsoleH Databases associated with your hosting account can easily be repaired if they become corrupt or optimised if they are large using phpMyAdmin in konsoleH. Read article
How to upgrade your PHP version via konsoleH Use the PHP Config tool in konsoleH to upgrade your website to the latest stable PHP version with its impressive performance enhancements. Read article
How to move a CMS-based website to another xneelo domain In order to move a CMS based website from one hosting account/server to another, you’ll need to copy the web content files. Follow our step-by-step guide. Read article
How to create a Hosting Only package via konsoleH Should you wish to keep the registry of your domain with the current registrar you can simply set the domain up with xneelo as a ‘Hosting Account Only’. Read article
Set traffic quotas in the Volume Plan via konsoleH The Volume Plan Quota Manager allows you to set your own traffic quotas for hosting packages within your Volume Plan. Read article
How to export a database via phpMyAdmin via konsoleH Using our step-by-step visual guide you can export a database via the phpMyAdmin tool within konsoleH. We show you how. Read article
How to import your database via phpMyAdmin in konsoleH Use the phpMyAdmin tool within konsoleH to import a copy of your database to your hosting account. Read article
How to view the database allocation on your Managed Server We provide the steps to view your Managed server database list, and the domains to which the respective databases belong to. Read article
How to register a domain on your Managed Server Follow our helpful guide for Managed Server domain registration in a few quick and easy steps using our konsoleH control panel. Read article
How to transfer a domain to your Managed Server Transfer a domain name directly onto your Managed or Self-Managed Server by following these steps in konsoleH. Read article
How to enable or disable mail via konsoleH If your domain’s email is not hosted by us, it is recommended that you disable local mail delivery for the domain on our hosting server. Read article
How to add an SRV record via konsoleH A service record (SRV record) is used in DNS to define the host’s name and port number. We guide you in adding an SRV record via konsoleH. Read article
Where is my previous selection? When transferring a domain with existing web content and mailboxes from one web hosting package to another, quota restrictions need to be taken into account Read article
How to order an internal transfer via konsoleH Domains can be transferred internally between xneelo customers using the following procedure: Read article
Internal Transfers: losing party An internal transfer request is sent to a domain administrator to authorise the transfer of a domain to another customer. Read article
How to place your first order via konsoleH Follow these steps to place your order for our services via konsoleH. Read article
Update your account information via konsoleH Follow this quick guide to update your contact details or banking information via konsoleH. This will ensure you receive timeous invoices and other important notifications. Read article
How to cancel your hosting and transfer the domain away via konsoleH You are able to cancel your services with xneelo via konsoleH, and the associated domain can be transferred away to another service provider. Read article
How to use the quick WordPress AppInstaller via konsoleH Install WordPress quickly and easily using xneelo’s WordPress AppInstaller. This AppInstaller is available for our Business Web Hosting packages. Read article
Enable SSH via konsoleH Enable SSH in order to provide authentication and encryption to ensure that your password and all data sent and received during your sessions are kept safe. Read article
How to restore a backup of your site via konsoleH Our restore backup tool enables you to restore files and databases with ease. You can even choose how the files are restored. Read article
Website statistics using AWStats in konsoleH AWStats is an advanced web traffic analysis tool available in konsoleH, that allows you to view daily stats and end-of-month snapshots. Read article
Upgrade your Domain Registration to a Hosting Package via konsoleH When you are ready to add a website and email to your domain, you may upgrade the Registration Only to a hosting package. Read article
Custom Error Pages The Custom Error Pages function allows you to personalise error pages rather than using the server’s default error pages. The benefit of this function is… Read article
Adding Parked domains via konsoleH Parked Domains are domain names that points to the same website content as the domain on which it is ‘parked’ It also includes a one mailbox. Read article
IP Blocker tool The IP blocker is available in konsoleH and it enables you to deny access to your website based upon a source IP address, source IP range or domain name. Read article
Create and manage a database via konsoleH MySQL databases are managed via your konsoleH control panel using the Manage MySQL tool. Read article
About the webmaster mailbox in konsoleH All hosting accounts include an optional webmaster mailbox. If mail is sent from outside the domain, the webmaster mailbox is needed for bounce messages. Read article
The Index Manager tool and how it works in konsoleH The Index Manager tool allows you to disable directory browsing and specify which default files the webserver must return when a visitor browses your website. Read article
Update my VAT number The VAT registration number is part of the Account Owner information that should be kept up to date, and can easily be edited in konsoleH. Read article
The Protect Directory tool and how it works With the Protect Directory tool, you are able to restrict access to specified directories on your domain and grant privileged access to multiple users. Read article
Manage your newsletter subscription Subscriptions to our newsletters, network notices & fax-to-email service are available via the Account Admin tab in konsoleH. Read article
How to set up web redirects via konsoleH Redirects are useful when you would like to divert traffic to a different URL (web address). Redirects can be permanent or temporary. Read article
How to cancel a Volume Plan and hosting packages via konsoleH Follow these steps to remove your Volume Plan from your hosting portfolio as well as cancel the individual Web Hosting packages Read article
How to order a Managed Server Order your Managed Server via your online konsoleH control panel. Setup within 1 business day. Read article
How to find your server name via konsoleH The server name on which your domain is hosted, as well as the name(s) of any associated database servers is listed with your domain details in konsoleH. Read article
View your Hosting Account and Access Details via konsoleH The details of each hosting package can be viewed on the Account Information page in the konsoleH control panel. Read article
Force HTTPS using a .htaccess file All web traffic can be forced to load over HTTPS by inserting code into the .htaccess file within the public_html folder of the website. Read article
How to install SiteBuilder via konsoleH We explain how to install the SiteBuilder software via konsoleH. SiteBuilder is a third party website publishing tool that allows you to create a website. Read article
What is a gTLD? Generic top-level domains (gTLDs) can be considered all domains other than country-code top level domains (ccTLDs). The most common are .com .net .org Read article
How to cancel a domain transfer and change to Hosting Only If you have ordered a Web Hosting package including a domain transfer, the domain transfer can be cancelled and the order converted to Hosting Only. Read article
How to cancel your order within the 7 day grace period We offer a 7 day grace period on new orders. If you change your mind within 7 days of order, you will be given a full refund on the hosting fee. Read article
How to view traffic and disk usage for a Volume Plan via konsoleH Reports on traffic and disk usage of the Volume Plan are available in konsoleH. Notifications allow you to customise usage reports and manage your domains. Read article
How to point your website to Shopify via konsoleH You can keep your domain and email with us and have your website hosted with Shopify. Here’s how to use the DNS tool in konsoleH to point to Shopify. Read article
How to change the package type on a Managed Server It is easy to upgrade or downgrade domains on your Managed Server to a different hosting package of your choice via konsoleH. Read article
How to set your FTP password The FTP password allows access to konsoleH at Domain level as well as FTP access to manage your website. It is set in the FTP users tool in konsoleH. Read article
How to fix high server load due to wp-cron.php POST requests If your site is struggling with high load and there are many wp-cron.php POST requests in the www logs, replace the virtual wp-cron with a real cron. Read article
How to change the database password for WordPress sites via konsoleH If a WordPress database password is reset for security reasons, the WordPress configuration.php file included with your webfiles also needs to be updated. Read article
How to block unwanted traffic to your website from specific IPs via konsoleH Malicious or unwanted traffic to your website can be blocked by adding a snippet of code to the .htaccess file within your site content. Read article
Configure the wp-config.php file The wp-config.php must be configured to recognise the database associated with your WordPress website. If WordPress is not able to do this automatically, it can be done manually. Read article
Manage mail (kH1) via konsoleH The Manage Accounts tool in konsoleH allows you to manage the functionality of mailboxes/email addresses associated with your domain. Read article
Where to find your FTP login details via konsoleH The first step in managing your hosting account is to log in to konsoleH to view your FTP details and set your own FTP password. Read article
How to roll back your PHP version via konsoleH Downgrade your PHP version by rolling back to a previous version in konsoleH. Read article
How to create a mailbox via konsoleH Mailboxes are created and managed via the Manage Mail tool in konsoleH. Read article
How to change your WordPress username via konsoleH Keeping the default WordPress username makes it easier for hackers to gain access to your site. We outline how to change your username here. Read article
How to settle your invoice by card via konsoleH Your cash invoice can be settled by an online card payment using a Credit, Debit or Cheque card. Access your invoice to do so. Read article
How to re-allocate a database on your Managed Server Re-allocate a database from your Managed Server to a domain name on your Managed Server by following this guide. Read article
How to order an Internal Transfer on your Managed Server An internal transfer request is sent to a domain administrator to authorize the transfer of a domain to another xneelo customer. Read article
Find your hosting server IP address via konsoleH The IP address of the server that hosts your domain can be found in konsoleH. Read article
How to create a catchall email address via konsoleH If you require the catchall mail functionality for your domain, it can be configured to use any of your existing email addresses. Read article
How to change or remove a catchall email address via konsoleH The catchall function can be changed to any other mailbox or alias on your domain, or removed if the catchall functionality is not needed. Read article
How to set up two-factor authentication in konsoleH Enhance the security of your konsoleH account with mandatory two-factor authentication (2FA). Read article
How to point your website to Wix via konsoleH Domains registered with us can have their website hosted with Wix while keeping domain administration and email services with xneelo. Read article
How to check which database my website is connected to via konsoleH You’re able to check which database your website is connected to via your konsoleH control panel. Read article
